Cindy
Tue Jul 31 15:12:04 CDT 2007
Steve,
I am an idiot. I got it to work. I wonder if by accident I chose Cap One
Banking the first time. Go to your account list in Money. On the left hand
side of the page, use that add account toggle. That is the way I tried and
it went through right away. Let me know if you get it to work.
Cindy
"Steve2526" <Steve2526@discussions.microsoft.com> wrote in message
news:C8AF9E67-5413-44D6-875C-1ADC7A2D2364@microsoft.com...
>I believe Capital One uses Yodlee. As I stated earlier, I had no problem
> updating my account, but my wife's will not update.
>
> When I attempted to update it in MoneyCentral, I received this error
> message:
>
> We're sorry but we were unable to complete the action you were performing
> due to technical problems. If you continue to encounter this message
> please
> use the link below to technical support.
>
> The account listing in MoneyCentral shows "update unsuccessful", just like
> in Money.
>
>
> "Cal Learner-- MVP" wrote:
>
>> In microsoft.public.money, Cindy Conover wrote:
>>
>> >That is your problem, Capital One no longer supports credit card
>> >downloads
>> >in Money. You can download banking and loan accounts. I found the info
>> >on
>> >the Capital One web site but I can not remember where exactly.
>>
>> I don't use Capital One, but I think it is supposed to be supported
>> for download into Microsoft Money via Yodlee.
>>
http://www.microsoft.com/money/bankDetails.aspx?guid=131317&type=0
>>
>> I expect Capital One is not directly supporting that themselves.
>>
>> Many credit cards do support direct direct (OFX) downloads into
>> Microsoft Money.
>>
>> >
>> >Cindy
>> >
>> >"Cal Learner-- MVP" <via_newsgroup@please.tnx> wrote in message
>> >news:dc1qa31hqv4rbr283plt0p0epfss8oaoel@4ax.com...
>> >> In microsoft.public.money, Steve2526 wrote:
>> >>
>> >>>The FI is Capital One -- it uses a third party provider
>> >>
>> >> Somebody may have knowledge of how Capital One credit card has been
>> >> downloading.
>> >>
>> >> In
>> >>
http://articles.moneycentral.msn.com/common/networkstatus.aspx
>> >> there is an item that says
>> >> =============================================================
>> >> Check the status of an account in MSN Money
>> >>
>> >>
>> >> To check the status of an account that you currently track in MSN
>> >> Money's My Accounts, go to the Account Status page.
>> >> <https://moneycentral.msn.com/banking/accounts/pss/accounts.asp>
>> >>
>> >> Sign in using the same Passport Network credentials that you use for
>> >> My Accounts.
>> >>
>> >> The status provided for each account includes:
>> >>
>> >> Date and time of the last update
>> >> Number of transactions
>> >> An option to change your bank or brokerage sign-in information, if
>> >> needed
>> >> Error codes
>> >>
>> >> ======================================================================
>> >> I would try that to see if the account shows as set up there.
>> >>
>> >>
http://support.microsoft.com/kb/904336/en-us tells about error
>> >> codes.
>> >>
>> >>
>> >>
>> >>>
>> >>>"Cal Learner-- MVP" wrote:
>> >>>
>> >>>> In microsoft.public.money, Steve2526 wrote:
>> >>>>
>> >>>> >Yes, I can log into the account via the company website
>> >>>>
>> >>>> .... and does the
>> >>>>
http://www.microsoft.com/money/bankonline.aspx?FirstLetter=&FinananceOrganisationType=CreditCardProvidersOnly
>> >>>> description for your wife's unnamed FI use the term "third party"
>> >>>> or "web" or neither?
>> >>>>
>> >>>>
>> >>>>
>> >>>> >
>> >>>> >"Cal Learner-- MVP" wrote:
>> >>>> >
>> >>>> >> In microsoft.public.money, Steve2526 wrote:
>> >>>> >>
>> >>>> >> >It is listed. The two other accounts with the institution
>> >>>> >> >updated
>> >>>> >> >with no
>> >>>> >> >problem, however, the error continues for my wife's account.
>> >>>> >>
>> >>>> >> ....
>> >>>> >>
>> >>>> >>
>> >>>> >> >
>> >>>> >> >"Cal Learner-- MVP" wrote:
>> >>>> >> >
>> >>>> >> >> In microsoft.public.money, Steve2526 wrote:
>> >>>> >> >>
>> >>>> >> >> >After the recent security upgrade to Money, I was required to
>> >>>> >> >> >setup all of
>> >>>> >> >> >our banking and credit card accounts. I am having a problem
>> >>>> >> >> >with
>> >>>> >> >> >one credit
>> >>>> >> >> >card account that continually returns a call summary:
>> >>>> >> >> >"Microsoft
>> >>>> >> >> >money could
>> >>>> >> >> >not receive information from your bank or brokerage. Please
>> >>>> >> >> >set
>> >>>> >> >> >up this
>> >>>> >> >> >account again."
>> >>>> >> >> >
>> >>>> >> >> >I have reset the password for the account, cleared cookies
>> >>>> >> >> >and
>> >>>> >> >> >temporary
>> >>>> >> >> >internet files in my browsers and have done a quick repair on
>> >>>> >> >> >Money, but the
>> >>>> >> >> >error persists.
>> >>>> >> >>
>> >>>> >> >> Are you able to log into the account via their web site?
>> >>>> >> >>
>> >>>> >> >> >
>> >>>> >> >> >I have two other accounts at the same institution, which
>> >>>> >> >> >updated
>> >>>> >> >> >without
>> >>>> >> >> >problems.
>> >>>> >> >> >
>> >>>> >> >> >The tech support people at the CC company were unable to
>> >>>> >> >> >resolve
>> >>>> >> >> >the issue
>> >>>> >> >> >as well.
>> >>>> >> >>
>> >>>> >> >> When you look at
>> >>>> >> >>
http://www.microsoft.com/money/bankonline.aspx?FirstLetter=&FinananceOrganisationType=CreditCardProvidersOnly
>> >>>> >> >> for your provider, is that credit card listed? And if so, does
>> >>>> >> >> the
>> >>>> >> >> description use the term "third party" or "web" or not.
>> >>>> >> >>
>> >>>> >> >>
>> >>>> >>
>> >>>>
>> >
>>