Online updates for Scottrade, Inc. account.

I have been using Microsoft Money 2006 Deluxe since December 2005, without
incident. In recent days, however, the program has been unable to
successfully download updates for my Scottrade account. Using Internet
Explorer, I am able to sign in to my Scottrade account, without any trouble,
so it appears that Scottrade's servers are running properly. Any idea what
the problem may be, and/or how to fix it.

Thanks,

Jeff

Chris
Fri Feb 17 21:45:29 CST 2006

"Jeff" <Jeff@discussions.microsoft.com> wrote in message
news:B402D3C4-C926-4055-981E-688BC9BE2767@microsoft.com...
>I have been using Microsoft Money 2006 Deluxe since December 2005, without
> incident. In recent days, however, the program has been unable to
> successfully download updates for my Scottrade account. Using Internet
> Explorer, I am able to sign in to my Scottrade account, without any
> trouble,
> so it appears that Scottrade's servers are running properly. Any idea
> what
> the problem may be, and/or how to fix it.

I have no explanation, but the servers that serve the web page may differ
from those serving Money.

Contact Scottrade tech support to determine if they have a problem that they
know about.
--
Chris Cowles
Gainesville, FL

Lars
Fri Feb 17 22:22:26 CST 2006



"Jeff" wrote:

> I have been using Microsoft Money 2006 Deluxe since December 2005, without
> incident. In recent days, however, the program has been unable to
> successfully download updates for my Scottrade account. Using Internet
> Explorer, I am able to sign in to my Scottrade account, without any trouble,
> so it appears that Scottrade's servers are running properly. Any idea what
> the problem may be, and/or how to fix it.
>
> Thanks,
>
> Jeff

Don't have a fix but this sounds exactly like what happened to my Prudential
403 account. It was working great, even on 2006, until about 2 weeks ago,
then it just stopped updating. I did upgrade to IE7B2 and boy did that cause
some issues. Once I removed it my other accounts went back to normal, but not
prudential. This also happened about the same time that the stock quotes
weren't updating right.

I guess I need to try uninstalling and reinstalling Money 2006 and see if
that helps.

Jeff
Sat Feb 18 07:57:05 CST 2006

My Scottrade downloads are also not working for the past few days. The
problem is likely with Scottrade.

Lars wrote:
> "Jeff" wrote:
>
> > I have been using Microsoft Money 2006 Deluxe since December 2005, without
> > incident. In recent days, however, the program has been unable to
> > successfully download updates for my Scottrade account. Using Internet
> > Explorer, I am able to sign in to my Scottrade account, without any trouble,
> > so it appears that Scottrade's servers are running properly. Any idea what
> > the problem may be, and/or how to fix it.
> >
> > Thanks,
> >
> > Jeff

Jeff
Sat Feb 18 11:21:27 CST 2006

I sent an email message to Scottrade's customer support center last evening,
inquiring about this problem. I'll post a message in this newsgroup if I
receive a response.

- Jeff

"Jeff M" wrote:

> My Scottrade downloads are also not working for the past few days. The
> problem is likely with Scottrade.
>
> Lars wrote:
> > "Jeff" wrote:
> >
> > > I have been using Microsoft Money 2006 Deluxe since December 2005, without
> > > incident. In recent days, however, the program has been unable to
> > > successfully download updates for my Scottrade account. Using Internet
> > > Explorer, I am able to sign in to my Scottrade account, without any trouble,
> > > so it appears that Scottrade's servers are running properly. Any idea what
> > > the problem may be, and/or how to fix it.
> > >
> > > Thanks,
> > >
> > > Jeff
>
>

Jeff
Tue Feb 21 14:47:26 CST 2006

I just received the following message from a Scottrade rep:

Dear Client,

Thank you for your email. We have been doing some maintenance with our
Money/Quicken servers in the past few days. Please be advised that the
maintenance is not complete and you may experience difficulties throughout
the duration of the week. We appreciate your patience in this matter, let us
know if you have any further questions. Have a nice day.



Brian K.
Scottrade Technical Support
National Service Center

I guess that answers the question.

- Jeff

"Jeff M" wrote:

> My Scottrade downloads are also not working for the past few days. The
> problem is likely with Scottrade.
>
> Lars wrote:
> > "Jeff" wrote:
> >
> > > I have been using Microsoft Money 2006 Deluxe since December 2005, without
> > > incident. In recent days, however, the program has been unable to
> > > successfully download updates for my Scottrade account. Using Internet
> > > Explorer, I am able to sign in to my Scottrade account, without any trouble,
> > > so it appears that Scottrade's servers are running properly. Any idea what
> > > the problem may be, and/or how to fix it.
> > >
> > > Thanks,
> > >
> > > Jeff
>
>

Jeff
Sun Mar 05 11:02:21 CST 2006

Are others still having this problem? I still cannot update Scottrade
(now about 2 or three weeks). However, I do notice that occasionally a
background update will go through; just not when I press "update now".


I've also tried disabling online updates for this account and then
re-enabling. The strange thing is that the re-enable goes through and
correctly identifies the account and then promptly proceeds to error
while attempting to update.

Jeff M

Jeff wrote:
> I just received the following message from a Scottrade rep:
>
> Dear Client,
>
> Thank you for your email. We have been doing some maintenance with our
> Money/Quicken servers in the past few days. Please be advised that the
> maintenance is not complete and you may experience difficulties throughout
> the duration of the week. We appreciate your patience in this matter, let us
> know if you have any further questions. Have a nice day.
>
>
>
> Brian K.
> Scottrade Technical Support
> National Service Center
>
> I guess that answers the question.
>
> - Jeff
>
> "Jeff M" wrote:
>
> > My Scottrade downloads are also not working for the past few days. The
> > problem is likely with Scottrade.
> >
> > Lars wrote:
> > > "Jeff" wrote:
> > >
> > > > I have been using Microsoft Money 2006 Deluxe since December 2005, without
> > > > incident. In recent days, however, the program has been unable to
> > > > successfully download updates for my Scottrade account. Using Internet
> > > > Explorer, I am able to sign in to my Scottrade account, without any trouble,
> > > > so it appears that Scottrade's servers are running properly. Any idea what
> > > > the problem may be, and/or how to fix it.
> > > >
> > > > Thanks,
> > > >
> > > > Jeff
> >
> >

Doc
Mon Mar 06 20:51:27 CST 2006

Same problem here. I have not been able to update Scottrade transactions for
well over 2 weeks. Call the local office and they said the problem is being
worked on... not ETC.

"Jeff M" wrote:

> Are others still having this problem? I still cannot update Scottrade
> (now about 2 or three weeks). However, I do notice that occasionally a
> background update will go through; just not when I press "update now".
>
>
> I've also tried disabling online updates for this account and then
> re-enabling. The strange thing is that the re-enable goes through and
> correctly identifies the account and then promptly proceeds to error
> while attempting to update.
>
> Jeff M
>
> Jeff wrote:
> > I just received the following message from a Scottrade rep:
> >
> > Dear Client,
> >
> > Thank you for your email. We have been doing some maintenance with our
> > Money/Quicken servers in the past few days. Please be advised that the
> > maintenance is not complete and you may experience difficulties throughout
> > the duration of the week. We appreciate your patience in this matter, let us
> > know if you have any further questions. Have a nice day.
> >
> >
> >
> > Brian K.
> > Scottrade Technical Support
> > National Service Center
> >
> > I guess that answers the question.
> >
> > - Jeff
> >
> > "Jeff M" wrote:
> >
> > > My Scottrade downloads are also not working for the past few days. The
> > > problem is likely with Scottrade.
> > >
> > > Lars wrote:
> > > > "Jeff" wrote:
> > > >
> > > > > I have been using Microsoft Money 2006 Deluxe since December 2005, without
> > > > > incident. In recent days, however, the program has been unable to
> > > > > successfully download updates for my Scottrade account. Using Internet
> > > > > Explorer, I am able to sign in to my Scottrade account, without any trouble,
> > > > > so it appears that Scottrade's servers are running properly. Any idea what
> > > > > the problem may be, and/or how to fix it.
> > > > >
> > > > > Thanks,
> > > > >
> > > > > Jeff
> > >
> > >
>
>

MoneyMan2006
Mon Mar 06 22:51:18 CST 2006



"Doc" wrote:

> Same problem here. I have not been able to update Scottrade transactions for
> well over 2 weeks. Call the local office and they said the problem is being
> worked on... not ETC.
>
> "Jeff M" wrote:
>
> > Are others still having this problem? I still cannot update Scottrade
> > (now about 2 or three weeks). However, I do notice that occasionally a
> > background update will go through; just not when I press "update now".
> >
> >
> > I've also tried disabling online updates for this account and then
> > re-enabling. The strange thing is that the re-enable goes through and
> > correctly identifies the account and then promptly proceeds to error
> > while attempting to update.
> >
> > Jeff M
> >
> > Jeff wrote:
> > > I just received the following message from a Scottrade rep:
> > >
> > > Dear Client,
> > >
> > > Thank you for your email. We have been doing some maintenance with our
> > > Money/Quicken servers in the past few days. Please be advised that the
> > > maintenance is not complete and you may experience difficulties throughout
> > > the duration of the week. We appreciate your patience in this matter, let us
> > > know if you have any further questions. Have a nice day.
> > >
> > >
> > >
> > > Brian K.
> > > Scottrade Technical Support
> > > National Service Center
> > >
> > > I guess that answers the question.
> > >
> > > - Jeff
> > >
> > > "Jeff M" wrote:
> > >
> > > > My Scottrade downloads are also not working for the past few days. The
> > > > problem is likely with Scottrade.
> > > >
> > > > Lars wrote:
> > > > > "Jeff" wrote:
> > > > >
> > > > > > I have been using Microsoft Money 2006 Deluxe since December 2005, without
> > > > > > incident. In recent days, however, the program has been unable to
> > > > > > successfully download updates for my Scottrade account. Using Internet
> > > > > > Explorer, I am able to sign in to my Scottrade account, without any trouble,
> > > > > > so it appears that Scottrade's servers are running properly. Any idea what
> > > > > > the problem may be, and/or how to fix it.
> > > > > >
> > > > > > Thanks,
> > > > > >
> > > > > > Jeff
> > > >
> > > >
> >
> >

Just got a reply from Scottrade:

Dear Client,

Thank you for email. At this time, we are having technical difficulties with
our MSMoney servers. We ask that you try to retrieve your account information
directly form the MSMoney account within a few days, as we are working
diligently to resolve the issue. We are sorry for any inconvience we have
caused you.