Online service expiring?

Reading this board, It sounds like my M2004 online services has expired as
of 9/1. I think that means I will not be able to download transactions from
my various account providers. Although I have downloaded without any
problems in the last couple of days I guess it will stop soon.

How can Microsoft justify this? When I download my account I assume the only
parties involved are me and my account provider.

It's like GM expiring the ability to start your car!

Okay, I can understand expiring updates, but not any capability of my
software that does require direct MS support.

AM I wrong somehow?

Dick
Sun Sep 30 16:26:04 PDT 2007

If you don't keep buying gas, your card doesn't keep running. Put yourself
in Microsoft's shoes. Why would you want to sell a service that someone gets
for free forever, especially when they only paid $25 or so at retail?

"Don" <don87109@hotmail.com> wrote in message
news:eiNhe$3AIHA.4232@TK2MSFTNGP04.phx.gbl...
> How can Microsoft justify this? When I download my account I assume the
> only parties involved are me and my account provider.
>
> It's like GM expiring the ability to start your car!

Pete
Sun Sep 30 18:23:00 PDT 2007

I do understand that they can't allow a service to be provided free forever,
however I have the same problem and I'm running Money 2007?? I've been
running 2007 for several months now and this morning a dialog box popped up
upon startup stating I've had updates for some 1100+ days. When my accounts
came up I lost the update capability for 2 of the 5 accounts. If I had been
running a much older version of Money I'd understand, but this makes no
sense... Any ideas?

"Dick Watson" wrote:

> If you don't keep buying gas, your card doesn't keep running. Put yourself
> in Microsoft's shoes. Why would you want to sell a service that someone gets
> for free forever, especially when they only paid $25 or so at retail?
>
> "Don" <don87109@hotmail.com> wrote in message
> news:eiNhe$3AIHA.4232@TK2MSFTNGP04.phx.gbl...
> > How can Microsoft justify this? When I download my account I assume the
> > only parties involved are me and my account provider.
> >
> > It's like GM expiring the ability to start your car!
>
>
>

Cal
Sun Sep 30 18:39:21 PDT 2007

In microsoft.public.money, Pete wrote:

>I do understand that they can't allow a service to be provided free forever,
>however I have the same problem and I'm running Money 2007?? I've been
>running 2007 for several months now and this morning a dialog box popped up
>upon startup stating I've had updates for some 1100+ days. When my accounts
>came up I lost the update capability for 2 of the 5 accounts. If I had been
>running a much older version of Money I'd understand, but this makes no
>sense... Any ideas?

It was a mistake. Close Money and reopen it. The problem should go
away after a time or so.

treeser1
Sun Sep 30 20:32:36 PDT 2007

On Sep 30, 4:26 pm, "Dick Watson" <littlegreenge...@mind-enufalready-
spring.com> wrote:
> If you don't keep buying gas, your card doesn't keep running. Put yourself
> in Microsoft's shoes. Why would you want to sell a service that someone gets
> for free forever, especially when they only paid $25 or so at retail?
>
Don's analogy was right on the money (no pun intended). Dick, GM has
no interest in whether or not you buy gas for your car, and in fact
they have no control over that whatsoever. What Don was saying is
that it wouldn't be right for them to suddenly say your complimentary
starting service has expired therefore you can't start your car
anymore. One of the major features of MS Money, and other products
like it, are for you to do basic accounting transactions with your
financial intuition. It costs Microsoft nothing since it is baked into
the program.

As Cal stated before, this is a bug. If it wasn't a bug, I certainly
wouldn't keep putting coins in the slot to do basic banking.

Dick
Mon Oct 01 05:49:03 PDT 2007

Early expiration was a bug for users of M06/7. The OP was talking about M04.
It has definitely expired online services for all users. No bug there.

There are lots of online services "baked in" that are more than just direct
connect to your FI. Even that, in some cases apparently, involves money
changing hands over time. Plus users expect Microsoft to provide support for
these back level programs and protocols when things go wrong. That costs
money as well. Regardless, it's their policy and harping here is quite
unlikely to change it. Oh, and Quicken got there first.

I'm well aware of the "major features" of MS Money and other products like
it.

<treeser1@gmail.com> wrote in message
news:1191209556.698251.133210@r29g2000hsg.googlegroups.com...
> On Sep 30, 4:26 pm, "Dick Watson" <littlegreenge...@mind-enufalready-
> spring.com> wrote:
>> If you don't keep buying gas, your card doesn't keep running. Put
>> yourself
>> in Microsoft's shoes. Why would you want to sell a service that someone
>> gets
>> for free forever, especially when they only paid $25 or so at retail?
>>
> Don's analogy was right on the money (no pun intended). Dick, GM has
> no interest in whether or not you buy gas for your car, and in fact
> they have no control over that whatsoever. What Don was saying is
> that it wouldn't be right for them to suddenly say your complimentary
> starting service has expired therefore you can't start your car
> anymore. One of the major features of MS Money, and other products
> like it, are for you to do basic accounting transactions with your
> financial intuition. It costs Microsoft nothing since it is baked into
> the program.
>
> As Cal stated before, this is a bug. If it wasn't a bug, I certainly
> wouldn't keep putting coins in the slot to do basic banking.
>

Kevin
Wed Oct 03 18:02:49 PDT 2007

I just got off a Chat with Microsoft. My Money 2007 Online Services
expired so I contacted MSFT. They said they started having problems a
few days ago with peoples online service access expiring. They didn't
have a solution and recommend that I start a new money file.

Dick
Wed Oct 03 21:04:44 PDT 2007

That's a little bit shocking in that they've already recognized the problem
they created and fixed it. Read more threads and restart Money a couple of
times...

<Kevin.Lutz@enotarytrust.com> wrote in message
news:1191459769.817674.91330@r29g2000hsg.googlegroups.com...
>I just got off a Chat with Microsoft. My Money 2007 Online Services
> expired so I contacted MSFT. They said they started having problems a
> few days ago with peoples online service access expiring. They didn't
> have a solution and recommend that I start a new money file.
>

Pete
Thu Oct 04 18:21:01 PDT 2007

Good evening guys! Well it's been a few days, I've started Money 2007 once or
twice a day since and stiil the problem persists. Any idea for a timetable
for the fix to come through and get things squared away?

"Dick Watson" wrote:

> That's a little bit shocking in that they've already recognized the problem
> they created and fixed it. Read more threads and restart Money a couple of
> times...
>
> <Kevin.Lutz@enotarytrust.com> wrote in message
> news:1191459769.817674.91330@r29g2000hsg.googlegroups.com...
> >I just got off a Chat with Microsoft. My Money 2007 Online Services
> > expired so I contacted MSFT. They said they started having problems a
> > few days ago with peoples online service access expiring. They didn't
> > have a solution and recommend that I start a new money file.
> >
>
>

Dick
Thu Oct 04 18:42:37 PDT 2007

Is it refusing to download/get quotes? Have you let it run ten minutes or so
so that it can do its online thing? Supposedly MS has done all they plan to
do and most users seem to have recovered as expected.

"Pete" <Pete@discussions.microsoft.com> wrote in message
news:41785DF9-7CB4-4D16-AA09-C6E0BF0B4E8F@microsoft.com...
> Good evening guys! Well it's been a few days, I've started Money 2007 once
> or
> twice a day since and stiil the problem persists. Any idea for a timetable
> for the fix to come through and get things squared away?

Cal
Thu Oct 04 19:18:30 PDT 2007

In microsoft.public.money, Pete wrote:

>Good evening guys! Well it's been a few days, I've started Money 2007 once or
>twice a day since and stiil the problem persists. Any idea for a timetable
>for the fix to come through and get things squared away?

Have you rebooted your computer?

What 2007 version are you using -- Essentials, Deluxe, Premium?

Pete
Thu Oct 04 19:41:00 PDT 2007

THAT is a good question... The answer is actually no, not in 14 days... The
machine is a server that runs 24/7, and I use remote desktop to get into the
machine from the office, hotels, and even the house with another desktop
machine. I'll reboot now and let you know what happens...

"Cal Learner-- MVP" wrote:

> In microsoft.public.money, Pete wrote:
>
> >Good evening guys! Well it's been a few days, I've started Money 2007 once or
> >twice a day since and stiil the problem persists. Any idea for a timetable
> >for the fix to come through and get things squared away?
>
> Have you rebooted your computer?
>
> What 2007 version are you using -- Essentials, Deluxe, Premium?
>
>

Pete
Thu Oct 04 19:29:04 PDT 2007

When I do start Money I'll let it run for perhaps 10-20 minutes after login.
Then I'll do a manual update and let that finish. All in all it probably runs
an hour or so once or twice a day. I had 5 accounts, 2 of which disappeared
as online updates. The 3 that remain seem to work fine. At this point I can
go the the respective account websites and perform an update by clicking on a
link or whathaveyou, and this will update the accounts with no problem.

"Dick Watson" wrote:

> Is it refusing to download/get quotes? Have you let it run ten minutes or so
> so that it can do its online thing? Supposedly MS has done all they plan to
> do and most users seem to have recovered as expected.
>
> "Pete" <Pete@discussions.microsoft.com> wrote in message
> news:41785DF9-7CB4-4D16-AA09-C6E0BF0B4E8F@microsoft.com...
> > Good evening guys! Well it's been a few days, I've started Money 2007 once
> > or
> > twice a day since and stiil the problem persists. Any idea for a timetable
> > for the fix to come through and get things squared away?
>
>

Pete
Thu Oct 04 19:59:01 PDT 2007

Well, rebooted and still the problem persists. I guess we'll see what happens
over the next few days. As for the version, it's Money 2007 Deluxe. I've been
runing MS Money since 2000 and have updated to the new version every year...

"Pete" wrote:

> THAT is a good question... The answer is actually no, not in 14 days... The
> machine is a server that runs 24/7, and I use remote desktop to get into the
> machine from the office, hotels, and even the house with another desktop
> machine. I'll reboot now and let you know what happens...
>
> "Cal Learner-- MVP" wrote:
>
> > In microsoft.public.money, Pete wrote:
> >
> > >Good evening guys! Well it's been a few days, I've started Money 2007 once or
> > >twice a day since and stiil the problem persists. Any idea for a timetable
> > >for the fix to come through and get things squared away?
> >
> > Have you rebooted your computer?
> >
> > What 2007 version are you using -- Essentials, Deluxe, Premium?
> >
> >

Cal
Thu Oct 04 21:00:43 PDT 2007

In microsoft.public.money, Pete wrote:

>Well, rebooted and still the problem persists. I guess we'll see what happens
>over the next few days. As for the version, it's Money 2007 Deluxe.

Version 16.0.*.1303 would be Money 2007 upgraded to SP2. Check that
you have the 16.0.*.1303 in Help->About.

Pete
Fri Oct 05 04:44:01 PDT 2007

I checked and I have the version you state, v16.0.120.1303

"Cal Learner-- MVP" wrote:

> In microsoft.public.money, Pete wrote:
>
> >Well, rebooted and still the problem persists. I guess we'll see what happens
> >over the next few days. As for the version, it's Money 2007 Deluxe.
>
> Version 16.0.*.1303 would be Money 2007 upgraded to SP2. Check that
> you have the 16.0.*.1303 in Help->About.
>
>

Cal
Fri Oct 05 09:21:42 PDT 2007

In microsoft.public.money, Pete wrote:

>Well, rebooted and still the problem persists. I guess we'll see what happens
>over the next few days. As for the version, it's Money 2007 Deluxe. I've been
>runing MS Money since 2000 and have updated to the new version every year...

Let's be sure that the problem you are having is that Money is
telling you that online services are expiring prematurely. That's
what this thread was about, and it is what we have been thinking you
are talking about.

If the problem you are talking about is that some of your "third
party" online accounts no longer update automatically then that
could be that they are ones no longer supported as of July 19.
http://www.microsoft.com/money/bankonline.aspx identifies which
institutions are currently supported.



>
>"Pete" wrote:
>
>> THAT is a good question... The answer is actually no, not in 14 days... The
>> machine is a server that runs 24/7, and I use remote desktop to get into the
>> machine from the office, hotels, and even the house with another desktop
>> machine. I'll reboot now and let you know what happens...
>>
>> "Cal Learner-- MVP" wrote:
>>
>> > In microsoft.public.money, Pete wrote:
>> >
>> > >Good evening guys! Well it's been a few days, I've started Money 2007 once or
>> > >twice a day since and stiil the problem persists. Any idea for a timetable
>> > >for the fix to come through and get things squared away?
>> >
>> > Have you rebooted your computer?
>> >
>> > What 2007 version are you using -- Essentials, Deluxe, Premium?
>> >
>> >