Online account data suddenly disappeared

I'm having a perplexing problem with Money 2005. When I first attempted to
log on this morning, I kept getting an error message that my login/password
was incorrect, even though I knew it wasn't. Finally, after several
re-attempts and a reboot, I was able to login to Money, but I then received
an error message that my money data saved on my PC didn't match that saved
online at MSN Money. When I chose to load the file from my PC, I soon
discovered that the online info for all of my accounts--the usernames,
passwords, etc. that allow Money to synchronize with all of my bank accounts,
credit cards, and investments--was suddenly gone! I was able to manually set
up the data (again!) for most of my accounts, but I still can't get two of my
accounts to work. Everytime I attempt to setup these accounts for online
access, I get the error message: "Account setup is temporarily unavailable.
Please try again later."

Not being able to access my account information online is quickly becoming a
very frustrating problem...anyone have any idea as to why this might be
happening?

CaseyH
Thu Sep 08 06:55:04 CDT 2005

The only way I was able to fix this problem after two days was to start over
from scratch and set up both of my accounts in Money as if they were new.
Then and only then would Money allow me to re-connect to my financial
institutions. After establishing the "new" accounts, I then merged them with
my existing accounts. What a pain! For the first time, I'm seriously
considering switching to Quicken.

"CaseyH" wrote:

> I'm having a perplexing problem with Money 2005. When I first attempted to
> log on this morning, I kept getting an error message that my login/password
> was incorrect, even though I knew it wasn't. Finally, after several
> re-attempts and a reboot, I was able to login to Money, but I then received
> an error message that my money data saved on my PC didn't match that saved
> online at MSN Money. When I chose to load the file from my PC, I soon
> discovered that the online info for all of my accounts--the usernames,
> passwords, etc. that allow Money to synchronize with all of my bank accounts,
> credit cards, and investments--was suddenly gone! I was able to manually set
> up the data (again!) for most of my accounts, but I still can't get two of my
> accounts to work. Everytime I attempt to setup these accounts for online
> access, I get the error message: "Account setup is temporarily unavailable.
> Please try again later."
>
> Not being able to access my account information online is quickly becoming a
> very frustrating problem...anyone have any idea as to why this might be
> happening?