This is very frustrating. I've about had it with MS Money.

We'd better all call customer support, or they'll never fix it...

Re: Mutual Fund Prices not updating -- AGAIN by Phiddy

Phiddy
Mon Jul 03 18:41:01 CDT 2006

I have been on Microsoft's case about failure to update mutual funds for
months.
Obviously they switched to a third rate provider. For years I was updated by
4pm
pacific time then "boom" service went to hell. I have 2004 and if I look at
"Help"
it has an on line service policy that guarantees support for 3 years. With 30+
mutual funds to update in several family accounts I am seriously mad. It would
be sheer joy to take Microsoft into small claims for breach of contract but
alas,
you cannot get punitive damages there just a refund and court costs. Anyone
have anything to say about Quicken as a replacement?

"Chuck Leven" wrote:

> Thanks, I'll give that a try.
>
> You can find the phone number by going to the Microsoft Support web site, look under "product", and go to "Money". I called them last night. Yes, they know there is a problem, it is "Comstock's fault", etc, etc. Totally unacceptable for a company like Microsoft...
> "- Bobb -" <bobb@netscape.net> wrote in message news:u75%23PYLnGHA.1592@TK2MSFTNGP04.phx.gbl...
>
> "Chuck Leven" <CHLeven@hotmail.com> wrote in message news:%23Zkc4vKnGHA.1204@TK2MSFTNGP04.phx.gbl...
> > This is very frustrating. I've about had it with MS Money.
> >
> > We'd better all call customer support, or they'll never fix it...
>
> I checked
> http://moneycentral.msn.com/common/networkstatus.asp
> no update today - I sent message on FEEDBACK link there ( what's the phone number ?)
>
> If you have a Yahoo account - setup a financial section on your My Yahoo page - like so:
> I login in - expand - see my updated prices and put Money window/ this window side-by-side and update my funds manually.
> ( NO I don't currently own ALL of them - some on watch list too) At least this way I can see daily gain/loss

Re: Mutual Fund Prices not updating -- AGAIN by Neil

Neil
Mon Jul 03 20:45:45 CDT 2006

The real problem is getting you data into Quicken. I have a 50 meg Money
file with investments, credit cards, loans, etc and I tried getting the
information into Quicken 2006 from Money 2004, but there are many problems.
It is not as easy as the instructions say and I gave up. If you are not
concerned about history, maybe it would be fine for you.

Neil

PS: I also have 2005 & 2006 and will not use it do to performance issues in
the portfolio manager


"Phiddy" <Phiddy@discussions.microsoft.com> wrote in message
news:93AEB948-2307-4394-910C-E4D0077421AE@microsoft.com...
>I have been on Microsoft's case about failure to update mutual funds for
> months.
> Obviously they switched to a third rate provider. For years I was updated
> by
> 4pm
> pacific time then "boom" service went to hell. I have 2004 and if I look
> at
> "Help"
> it has an on line service policy that guarantees support for 3 years. With
> 30+
> mutual funds to update in several family accounts I am seriously mad. It
> would
> be sheer joy to take Microsoft into small claims for breach of contract
> but
> alas,
> you cannot get punitive damages there just a refund and court costs.
> Anyone
> have anything to say about Quicken as a replacement?
>
> "Chuck Leven" wrote:
>
>> Thanks, I'll give that a try.
>>
>> You can find the phone number by going to the Microsoft Support web site,
>> look under "product", and go to "Money". I called them last night. Yes,
>> they know there is a problem, it is "Comstock's fault", etc, etc.
>> Totally unacceptable for a company like Microsoft...
>> "- Bobb -" <bobb@netscape.net> wrote in message
>> news:u75%23PYLnGHA.1592@TK2MSFTNGP04.phx.gbl...
>>
>> "Chuck Leven" <CHLeven@hotmail.com> wrote in message
>> news:%23Zkc4vKnGHA.1204@TK2MSFTNGP04.phx.gbl...
>> > This is very frustrating. I've about had it with MS Money.
>> >
>> > We'd better all call customer support, or they'll never fix it...
>>
>> I checked
>> http://moneycentral.msn.com/common/networkstatus.asp
>> no update today - I sent message on FEEDBACK link there ( what's the
>> phone number ?)
>>
>> If you have a Yahoo account - setup a financial section on your My
>> Yahoo page - like so:
>> I login in - expand - see my updated prices and put Money window/ this
>> window side-by-side and update my funds manually.
>> ( NO I don't currently own ALL of them - some on watch list too) At
>> least this way I can see daily gain/loss



Re: Mutual Fund Prices not updating -- AGAIN by Cal

Cal
Mon Jul 03 20:49:18 CDT 2006

In microsoft.public.money, Neil wrote:

>I also have 2005 & 2006 and will not use it do to performance issues in
>the portfolio manager

You might improve that significantly if you clear
Portfolio->UpdatePrices->UpdateAutomicallyEvery__Minutes.

Re: Mutual Fund Prices not updating -- AGAIN by Neil

Neil
Mon Jul 03 21:13:21 CDT 2006

Carl,

Are you saying that will help the data transfer to Quicken?

Neil


"Cal Learner-- MVP" <via_newsgroup@please.tnx> wrote in message
news:46ija2pu0m91eoj56m28375mt0ij8siu9k@4ax.com...
> In microsoft.public.money, Neil wrote:
>
>>I also have 2005 & 2006 and will not use it do to performance issues in
>>the portfolio manager
>
> You might improve that significantly if you clear
> Portfolio->UpdatePrices->UpdateAutomicallyEvery__Minutes.



Re: Mutual Fund Prices not updating -- AGAIN by -

-
Tue Jul 04 08:12:23 CDT 2006


"Neil" <goldwein@earthlink.net> wrote in message
news:dLjqg.2620$PE1.643@newsread2.news.pas.earthlink.net...
> The real problem is getting you data into Quicken. I have a 50 meg
> Money file with investments, credit cards, loans, etc and I tried
> getting the information into Quicken 2006 from Money 2004, but there
> are many problems. It is not as easy as the instructions say and I
> gave up. If you are not concerned about history, maybe it would be
> fine for you.
>
> Neil
>

MS does that purposely for most products. They write an app to import a
competitor's program and then they "enhance it a bit" so you can't go
back. Started with Wordperfect => Word :123=> Excel : Sun Java etc.
This is one time that I don't blame MS though, I blame the others for
not spending the cash to do the same. That's just smart marketing. (
Granted MS had the advantage in that they can bust most anything since
it runs on their OS.)

Intuit and others should definitely hire some code-busters to import
Money into Quicken and put the app right on the Quicken CD. Pre Y2K I
only used Quicken - and loved it. Then I had to go to their Windows
version and it was awful. They lost me - and a lot of others. THEY
should write a good program rather than trying to sell me online
products in the program. Even if Quicken 2007 was great, I'd have to
start with a new file again - unless they can import. Per Microsoft -
you "can go back" - You can export strict QIF file, but as you know you
lose a lot of info because Quicken import doesn't handle the "extra
stuff".

Bobb

>
> "Phiddy" <Phiddy@discussions.microsoft.com> wrote in message
> news:93AEB948-2307-4394-910C-E4D0077421AE@microsoft.com...
>>I have been on Microsoft's case about failure to update mutual funds
>>for
>> months.
>> Obviously they switched to a third rate provider. For years I was
>> updated by
>> 4pm
>> pacific time then "boom" service went to hell. I have 2004 and if I
>> look at
>> "Help"
>> it has an on line service policy that guarantees support for 3 years.
>> With 30+
>> mutual funds to update in several family accounts I am seriously mad.
>> It would
>> be sheer joy to take Microsoft into small claims for breach of
>> contract but
>> alas,
>> you cannot get punitive damages there just a refund and court costs.
>> Anyone
>> have anything to say about Quicken as a replacement?
>>
>> "Chuck Leven" wrote:
>>
>>> Thanks, I'll give that a try.
>>>
>>> You can find the phone number by going to the Microsoft Support web
>>> site, look under "product", and go to "Money". I called them last
>>> night. Yes, they know there is a problem, it is "Comstock's fault",
>>> etc, etc. Totally unacceptable for a company like Microsoft...
>>> "- Bobb -" <bobb@netscape.net> wrote in message
>>> news:u75%23PYLnGHA.1592@TK2MSFTNGP04.phx.gbl...
>>>
>>> "Chuck Leven" <CHLeven@hotmail.com> wrote in message
>>> news:%23Zkc4vKnGHA.1204@TK2MSFTNGP04.phx.gbl...
>>> > This is very frustrating. I've about had it with MS Money.
>>> >
>>> > We'd better all call customer support, or they'll never fix
>>> it...
>>>
>>> I checked
>>> http://moneycentral.msn.com/common/networkstatus.asp
>>> no update today - I sent message on FEEDBACK link there ( what's
>>> the phone number ?)
>>>
>>> If you have a Yahoo account - setup a financial section on your My
>>> Yahoo page - like so:
>>> I login in - expand - see my updated prices and put Money window/
>>> this window side-by-side and update my funds manually.
>>> ( NO I don't currently own ALL of them - some on watch list too)
>>> At least this way I can see daily gain/loss
>
>