David
Sat Jul 16 19:47:02 CDT 2005
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I had a problem with CSMVX and Money 04 that never went away, I =
eventually sold the fund when I was hired at a rival firm.
Here is the response I got from MS:
From: Reply from Microsoft Date: 6/11/2004 11:07:17 AM=20
=20
Dear David,
Thank you for contacting MSN Money Online Support. My name is =
Vicky and I will be assisting you with this service request today. For =
your convenience, the case ID of this service request is =
SRZ040610001450.
To give you the most accurate support, I would like to give a =
brief summary of the question as I understand it:
The price for CSMVX displayed incorrectly in the Portfolio =
yesterday.
If I have misunderstood, please do not hesitate to let me know.
I have reproduced this issue on my side. When I add a buy CSMVX on =
6/9/2004 in the Portfolio, I receive an error message that the =
historical price is not available. Also I have checked the issue in the =
Charts. No prices are displayed with the same error message.
I am sorry for the inconvenience you are experiencing. Actually, =
the data on MSN Money website are generated by the data providers, such =
as Media General Financial Services and Comstock I have reported the =
issue to our product team and they will contact the data provider =
regarding it. As a MSN Money support professional, I have no access to =
the database. Thus, I may be not able to guarantee how long it will take =
to fix the issue. In the situation, your understanding and patience are =
appreciated.
Again, thank you for reporting it to us. Your attention is a great =
help for us.
Best Regards,=20
Vicky Zhu
Microsoft Product Support Services
=20
"ej99" <ej99@discussions.microsoft.com> wrote in message =
news:3EC738BB-A23B-4AA7-85F3-50B764399426@microsoft.com...
> Same problem here -- no solution found yet!
>=20
> "The Merg" wrote:
>=20
>> I am using MS$2004 Deluxe. Today I noticed that a fund in my =
portfolio is showing a price of $0. Looking at the price update history =
of the fund, it seems that the price is considered to be zero starting =
on 04/13. If I click on the fund and go to Price History, it shows it =
dropping to zero on the 13th. If I follow through and have Money take me =
to MoneyCentral, the graph there shows the fund as having no value. Yet, =
if I search on the symbol name for the fund at MoneyCentral, I get the =
current fund price.
>>=20
>> The fund in question on RGACX. This is the only fund that I am having =
this issue with. Has anyone else seen this before?
>>=20
>> - The Merg
>>=20
>> --=20
>> Today's problems don't worry me,
>> I haven't solved yesterday's yet
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<DIV><FONT face=3DArial size=3D2>I had a problem with CSMVX and Money 04 =
that never=20
went away, I eventually sold the fund when I was hired at a rival=20
firm.</FONT></DIV>
<DIV><FONT face=3DArial size=3D2></FONT> </DIV>
<DIV><FONT face=3DArial size=3D2>Here is the response I got from =
MS:</FONT></DIV>
<DIV><FONT face=3DArial size=3D2></FONT> </DIV>
<DIV>
<TABLE border=3D0>
<TBODY>
<TR>
<TD colSpan=3D2>
<TABLE>
<TBODY>
<TR class=3DResponseText>
<TD class=3DResponseFrom><FONT face=3DArial size=3D1>From: =
Reply from=20
Microsoft</FONT></TD>
<TD class=3DResponseDate><FONT face=3DArial size=3D1>Date: =
6/11/2004=20
11:07:17 AM</FONT></TD></TR></TBODY></TABLE></TD></TR>
<TR class=3DResponseText>
<TD class=3DResponseAttachText colSpan=3D2><FONT face=3DArial =
size=3D1>Dear=20
David,<BR><BR>Thank you for contacting MSN Money Online Support. =
My name=20
is Vicky and I will be assisting you with this service request =
today. For=20
your convenience, the case ID of this service request is=20
SRZ040610001450.<BR><BR>To give you the most accurate support, I =
would=20
like to give a brief summary of the question as I understand=20
it:<BR><BR>The price for CSMVX displayed incorrectly in the =
Portfolio=20
yesterday.<BR><BR>If I have misunderstood, please do not hesitate =
to let=20
me know.<BR><BR>I have reproduced this issue on my side. When I =
add a buy=20
CSMVX on 6/9/2004 in the Portfolio, I receive an error message =
that the=20
historical price is not available. Also I have checked the issue =
in the=20
Charts. No prices are displayed with the same error =
message.<BR><BR>I am=20
sorry for the inconvenience you are experiencing. Actually, the =
data on=20
MSN Money website are generated by the data providers, such as =
Media=20
General Financial Services and Comstock I have reported the issue =
to our=20
product team and they will contact the data provider regarding it. =
As a=20
MSN Money support professional, I have no access to the database. =
Thus, I=20
may be not able to guarantee how long it will take to fix the =
issue. In=20
the situation, your understanding and patience are=20
appreciated.<BR><BR>Again, thank you for reporting it to us. Your=20
attention is a great help for us.<BR><BR>Best Regards, =
<BR><BR>Vicky=20
Zhu<BR><BR>Microsoft Product Support=20
Services<BR></FONT></TD></TR></TBODY></TABLE></DIV>
<DIV><FONT face=3DArial size=3D2></FONT> </DIV>
<DIV><FONT face=3DArial size=3D2></FONT> </DIV>
<DIV><FONT face=3DArial size=3D2>"ej99" <</FONT><A=20
href=3D"mailto:ej99@discussions.microsoft.com"><FONT face=3DArial=20
size=3D2>ej99@discussions.microsoft.com</FONT></A><FONT face=3DArial =
size=3D2>>=20
wrote in message </FONT><A=20
href=3D"news:3EC738BB-A23B-4AA7-85F3-50B764399426@microsoft.com"><FONT =
face=3DArial=20
size=3D2>news:3EC738BB-A23B-4AA7-85F3-50B764399426@microsoft.com</FONT></=
A><FONT=20
face=3DArial size=3D2>...</FONT></DIV><FONT face=3DArial size=3D2>> =
Same problem here=20
-- no solution found yet!<BR>> <BR>> "The Merg" wrote:<BR>>=20
<BR>>> I am using MS$2004 Deluxe. Today I noticed that a fund in =
my=20
portfolio is showing a price of $0. Looking at the price update history =
of the=20
fund, it seems that the price is considered to be zero starting on =
04/13. If I=20
click on the fund and go to Price History, it shows it dropping to zero =
on the=20
13th. If I follow through and have Money take me to MoneyCentral, the =
graph=20
there shows the fund as having no value. Yet, if I search on the symbol =
name for=20
the fund at MoneyCentral, I get the current fund price.<BR>>> =
<BR>>>=20
The fund in question on RGACX. This is the only fund that I am having =
this issue=20
with. Has anyone else seen this before?<BR>>>=20
<BR>>> - The Merg<BR>>> <BR>>> =
--=20
<BR>>> Today's problems don't worry me,<BR>>> I haven't =
solved=20
yesterday's yet</FONT></BODY></HTML>
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