bouldersp
Sun Oct 23 09:11:06 CDT 2005
Same issues. Checked the MSN account I purchased 2006 Premium with, shows
'Cancelled'. Called customer support, explained the situation, was told that
all Microsoft could do was refund my purchase.
Problem - my purchase (upgrade) price was $67.95. Online purchase price is
$79.95. Both have the same $30 rebate (although I donâ??t know if I qualify
for a second rebate, since it states only one rebate per household). Sure, I
can purchase the boxed version elsewhere, or (more likely after this
experience) purchase a competitor's product. It seems to me that Microsoft
should stand by their original purchase price, since the error was COMPLETELY
theirs. As it stands, if I were foolish enough to follow Microsoft's advice
and re-purchase Premium after my original purchase has been credited, I'm out
an additional $12. Or perhaps more correctly, Microsoft stands to gain a $12
profit on their mistake, while Iâ??ve wasted my time trying to resolve a
situation created solely by Microsoft.
"Robin Brumfield" wrote:
> In article <uPPFKxSxFHA.2652@TK2MSFTNGP14.phx.gbl>,
> allen.mcguire@gmail.com says...
> > I too am having the same issue - and I'm pretty computer literate. I've
> > been using Money for quite a few years now, and I can't seem to get the
> > Trial warning to go away, and I have 9 days to get this resolved.
> >
> > I've done the following:
> > Purchase:Microsoft Money 2006 Premium Upgrade (one-time charge of $67.95
> > plus tax)
> > My Credit Card (Visa: xxxxxxxxxxxxxxxx)
> >
> > I used the same passport - getting the data above was how I verified
> > this.
> >
> > I've also created a blank money file, signed in with my .NET Passport,
> > and it still showed the Trial.
> >
> > Any suggestions? I'll continue to read this thread to see if we come
> > to some resolution - aside from calling product support.
> >
> >
> >
> >
> I had read on another thread that MS had a problem and they cancelled
> everyone one-time purchase accounts. So I call the 800 for customer
> service listed in the post and the guy wants to send me to tech support.
> I politely decline and read the post to him and he goes and talks to a
> supervisor and concedes that the post is correct. I ask him to re-
> enable my account like the poster had requested and he tells me he
> can't. He says that my account says "cancelled" instead of "expired".
> I ask how can you cancel a one time purchase. He tells me that all they
> can do is refund my money and then I have to repurchase. They refunded
> my money and I am considering switching to Acemoney since Money is
> getting to be a real hassle. Anyway here is the post that I read to the
> CS rep.:
>
> "Newsgroups: microsoft.public.money
> From: "Bryan" <B...@discussions.microsoft.com> - Find messages by this
> author
> Date: Sun, 11 Sep 2005 18:18:01 -0700
> Local: Sun, Sep 11 2005 9:18 pm
> Subject: Re: Money 2006 says it's a trial version
> Reply | Reply to Author | Forward | Print | Individual Message | Show
> original | Report Abuse
>
> Joe... I was able to resolve my issue and it sounds like you may be able
> to as well. It turns out that Microsoft had issues with the payments on
> the web purchase and as a result they set everyone's account to
> "expired". So when Money went to do the update it looked like my payment
> was only good for 1 month.
>
>
> You will need to go to
http://billing.msn.com and sign in to see if you
> show as expired as well. If you do you can call 1-866-672-4551 and ask
> them to set it back to enabled. Their systems were down all day
> yesterday and most of today, but they were back up as of around 6:30 PM
> EST today so you shouldnt have any trouble when you call.
>
>
> Thanks to all for the suggestions and advice. "
>
>
> --
> Robin
> Charleston, WV
>