"Money failed to download the necessary files..." (SP1 Update)

Upgrading to SP1, and I'm having a problem that, it seems, no one else is
having. I get the message that Money requires a software update, so I click
OK. It looks like it's about to go for about a half second but then the
little dialog with the meter flashes out of existence and is replaced by
another that says:

"Money failed to download the necessary files for a software update.
Security software on your computer may have interfered, or the servers that
provide the download may be temporarily unavailable. Check your firewall,
anti-virus, or other security software for settings that may be blocking this
download, or simply wait a few minutes and then try again."

This has been going on for days, so scratch the "waiting" part off the list.

I've completely removed Norton Antivirus and made sure Windows Firewall was
off. And I have no other security software running.

So I've done the obvious. Anyone else have any ideas?

Chris
Mon Nov 13 20:42:51 CST 2006

Is the account you're using an administrator?
--
Chris Cowles
Gainesville, FL


"bman" <bman@discussions.microsoft.com> wrote in message
news:09448C3F-C009-4082-BD12-ACD693BB4D97@microsoft.com...
> Upgrading to SP1, and I'm having a problem that, it seems, no one else is
> having. I get the message that Money requires a software update, so I
> click
> OK. It looks like it's about to go for about a half second but then the
> little dialog with the meter flashes out of existence and is replaced by
> another that says:
>
> "Money failed to download the necessary files for a software update.
> Security software on your computer may have interfered, or the servers
> that
> provide the download may be temporarily unavailable. Check your
> firewall,
> anti-virus, or other security software for settings that may be blocking
> this
> download, or simply wait a few minutes and then try again."
>
> This has been going on for days, so scratch the "waiting" part off the
> list.
>
> I've completely removed Norton Antivirus and made sure Windows Firewall
> was
> off. And I have no other security software running.
>
> So I've done the obvious. Anyone else have any ideas?

bman
Mon Nov 13 20:56:02 CST 2006

I have only one account on my computer, and it has admin privs.

"Chris Cowles" wrote:

> Is the account you're using an administrator?
> --
> Chris Cowles
> Gainesville, FL
>
>
> "bman" <bman@discussions.microsoft.com> wrote in message
> news:09448C3F-C009-4082-BD12-ACD693BB4D97@microsoft.com...
> > Upgrading to SP1, and I'm having a problem that, it seems, no one else is
> > having. I get the message that Money requires a software update, so I
> > click
> > OK. It looks like it's about to go for about a half second but then the
> > little dialog with the meter flashes out of existence and is replaced by
> > another that says:
> >
> > "Money failed to download the necessary files for a software update.
> > Security software on your computer may have interfered, or the servers
> > that
> > provide the download may be temporarily unavailable. Check your
> > firewall,
> > anti-virus, or other security software for settings that may be blocking
> > this
> > download, or simply wait a few minutes and then try again."
> >
> > This has been going on for days, so scratch the "waiting" part off the
> > list.
> >
> > I've completely removed Norton Antivirus and made sure Windows Firewall
> > was
> > off. And I have no other security software running.
> >
> > So I've done the obvious. Anyone else have any ideas?
>
>
>

Bob
Tue Nov 14 01:05:35 CST 2006

Norton has a love/hate relationship with Money and has regarded Money as a
virus in the past. I would recommend that once you have removed Norton, you
then reinstall Money. Next open the sample.mny file and see if you can
update from there. If OK then reinstall Norton.

--
Regards
Bob Peel,
Microsoft MVP - Money

For UK tips & fixes see
http://support.microsoft.com/default.aspx?scid=fh;EN-GB;mny.


I do not respond to any emails that I have not specifically asked for.

"bman" <bman@discussions.microsoft.com> wrote in message
news:FA4D469B-4766-4700-A95D-0E10A45C6C1E@microsoft.com...
>I have only one account on my computer, and it has admin privs.
>
> "Chris Cowles" wrote:
>
>> Is the account you're using an administrator?
>> --
>> Chris Cowles
>> Gainesville, FL
>>
>>
>> "bman" <bman@discussions.microsoft.com> wrote in message
>> news:09448C3F-C009-4082-BD12-ACD693BB4D97@microsoft.com...
>> > Upgrading to SP1, and I'm having a problem that, it seems, no one else
>> > is
>> > having. I get the message that Money requires a software update, so I
>> > click
>> > OK. It looks like it's about to go for about a half second but then
>> > the
>> > little dialog with the meter flashes out of existence and is replaced
>> > by
>> > another that says:
>> >
>> > "Money failed to download the necessary files for a software update.
>> > Security software on your computer may have interfered, or the servers
>> > that
>> > provide the download may be temporarily unavailable. Check your
>> > firewall,
>> > anti-virus, or other security software for settings that may be
>> > blocking
>> > this
>> > download, or simply wait a few minutes and then try again."
>> >
>> > This has been going on for days, so scratch the "waiting" part off the
>> > list.
>> >
>> > I've completely removed Norton Antivirus and made sure Windows Firewall
>> > was
>> > off. And I have no other security software running.
>> >
>> > So I've done the obvious. Anyone else have any ideas?
>>
>>
>>

Mark
Tue Nov 14 05:18:02 CST 2006

On 2006-11-14, Bob Peel, MVP <bob_peel@kiandra.freeserve.co.uk.INVALID> wrote:
> Norton has a love/hate relationship with Money and has regarded Money as a
> virus in the past. I would recommend that once you have removed Norton, you
> then reinstall Money. Next open the sample.mny file and see if you can
> update from there. If OK then reinstall Norton.

You can also just disable "realtime filesystem protection" during
the installation of Money and achieve the same results.

bman
Tue Nov 14 08:02:02 CST 2006

Thank you for the help. I have Norton removed from my system and replaced it
with Windows Live OneCare, but disabled everything to try reinstalling Money.
It still gave me the same message though.

I don't understand exactly what is supposed to be going on during the
upgrade, but I did run into an issue while removing Norton and installing
Windows Live OneCare thay may be related. For some reason, Windows does not
want to install ActiveX components or MSI files (or something like that). I
first ran into this while trying to install Defender (Microsoft's
Antispyware) when the Windows Validation ActiveX control wouldn't run.
Later, I found I couldn't download a direct link to the install MSI file. I
haven't been able to find a solution to that yet, but hopefully this is an
unrelated issue.

Mark
Tue Nov 14 10:22:26 CST 2006

Have you tried creating a new user (with local Admin rights) and installing
through that user?
It may be the the user profile you're currently signing into is corrupted.

In any case if you have problems installing ActiveX and MSI files, then that
would be the reasond Money is failing to install/update.

-Mark


"bman" <bman@discussions.microsoft.com> wrote in message
news:3BCE72DE-4D24-4606-99DA-C12F54F417E2@microsoft.com...
> Thank you for the help. I have Norton removed from my system and replaced
> it
> with Windows Live OneCare, but disabled everything to try reinstalling
> Money.
> It still gave me the same message though.
>
> I don't understand exactly what is supposed to be going on during the
> upgrade, but I did run into an issue while removing Norton and installing
> Windows Live OneCare thay may be related. For some reason, Windows does
> not
> want to install ActiveX components or MSI files (or something like that).
> I
> first ran into this while trying to install Defender (Microsoft's
> Antispyware) when the Windows Validation ActiveX control wouldn't run.
> Later, I found I couldn't download a direct link to the install MSI file.
> I
> haven't been able to find a solution to that yet, but hopefully this is an
> unrelated issue.
>

bman
Tue Nov 14 17:34:12 CST 2006

Nope, I haven't tried that one yet. I'm guessing the problem is with the
whole ActiveX/MSI thing. I'm going to do more research in that direction
first. However, if anyone knows what that issue is about, don't be shy about
posting!

Brad



"Mark" wrote:

> Have you tried creating a new user (with local Admin rights) and installing
> through that user?
> It may be the the user profile you're currently signing into is corrupted.
>
> In any case if you have problems installing ActiveX and MSI files, then that
> would be the reasond Money is failing to install/update.
>
> -Mark
>

Joaneee
Wed Nov 15 13:52:01 CST 2006

Re MSI problems, you might take a look at
http://support.microsoft.com/kb/290301/en-us, which discusses the Windows
Installer Cleanup Utility. I used this when I was unable to either uninstall
or install Office. Who knows - it may be a clue. The MS service person also
advised me to manually remove registry keys for the program involved, clear
temporary files, empty the recycle bin, and restart windows (after using the
Cleanup Utility) before attempting to reinstall the program.
--
Joaneee


"bman" wrote:

> Nope, I haven't tried that one yet. I'm guessing the problem is with the
> whole ActiveX/MSI thing. I'm going to do more research in that direction
> first. However, if anyone knows what that issue is about, don't be shy about
> posting!
>
> Brad
>
>
>
> "Mark" wrote:
>
> > Have you tried creating a new user (with local Admin rights) and installing
> > through that user?
> > It may be the the user profile you're currently signing into is corrupted.
> >
> > In any case if you have problems installing ActiveX and MSI files, then that
> > would be the reasond Money is failing to install/update.
> >
> > -Mark
> >

bman
Wed Nov 15 15:47:02 CST 2006

Thanks for the suggestion, Joaneee, but it appears that my issues run much
deeper than that. I can't even download the Installer Cleanup Utility. It's
not the install that's the problem - I just can't seem to download anything
from Microsoft for some reason. It's driving me nuts.



"Joaneee" wrote:

> Re MSI problems, you might take a look at
> http://support.microsoft.com/kb/290301/en-us, which discusses the Windows
> Installer Cleanup Utility. I used this when I was unable to either uninstall
> or install Office. Who knows - it may be a clue. The MS service person also
> advised me to manually remove registry keys for the program involved, clear
> temporary files, empty the recycle bin, and restart windows (after using the
> Cleanup Utility) before attempting to reinstall the program.
> --
> Joaneee
>
>
> "bman" wrote:
>
> > Nope, I haven't tried that one yet. I'm guessing the problem is with the
> > whole ActiveX/MSI thing. I'm going to do more research in that direction
> > first. However, if anyone knows what that issue is about, don't be shy about
> > posting!
> >
> > Brad
> >
> >
> >
> > "Mark" wrote:
> >
> > > Have you tried creating a new user (with local Admin rights) and installing
> > > through that user?
> > > It may be the the user profile you're currently signing into is corrupted.
> > >
> > > In any case if you have problems installing ActiveX and MSI files, then that
> > > would be the reasond Money is failing to install/update.
> > >
> > > -Mark
> > >

bman
Wed Nov 15 20:30:01 CST 2006

Problem solved and SP1 update applied.

The problem was in my router/modem. The I had to manually put the address
of the DNS servers into my TCP/IP configuration. After that happened, I was
able to download the update, and a whole host of other issues I discovered
along the way were solved too. It was only 1 site that DNS couldn't resolve
- download.microsoft.com - a pretty big issue when working with Microsoft
products!

Thanks everyone for the suggestions!

Jen
Thu Nov 16 09:44:02 CST 2006

I'm having the SAME symtoms, bman. What does "manually put the address of
the DNS servers into my TCP/IP configuration" mean?

"bman" wrote:

> Problem solved and SP1 update applied.
>
> The problem was in my router/modem. The I had to manually put the address
> of the DNS servers into my TCP/IP configuration. After that happened, I was
> able to download the update, and a whole host of other issues I discovered
> along the way were solved too. It was only 1 site that DNS couldn't resolve
> - download.microsoft.com - a pretty big issue when working with Microsoft
> products!
>
> Thanks everyone for the suggestions!

Kevin
Thu Nov 16 11:57:21 CST 2006

Jen,
DNS servers resolve IP addresses into usable names. For example: the
IP address 65.220.224.30 would resolve to www.pcworld.com.
It makes it easier for you to type in www.pcworld.com than it is to try to
remember the websites IP address.
This of course holds true for all websites.

OK enough schooling.

Probably the easiest way to find out what the IP address of your DNS
servers are would be to contact your ISP.
Another way is if you know how to access your router/gateway's user
interface.
(Assuming your using a router/gateway)
You will find the DNS server IP addresses (usually two) there.

If your not using a router/gateway:
Click Start then Run... type in "cmd" (no quotes) and hit OK
A DOS window will open. Type "ipconfig /all" (no quotes) and hit
Enter. (There is a space between ipconfig and /all)
You should see all of your adapters information including your DNS
server IP addresses.

Once you have the DNS server IP addresses: (assuming you have windows XP)
Go into the Control Panel (catagory view) open Network and Internet
Connections
then Network Connections. (classic view) open Network Connections.

Right click on the name of your internet connection and choose Properties.
In the "This connection uses the following items" section, highlight
Internet
Protocol (TCP/IP). (Be careful not to "uncheck" it) then click on the
Properties button.

Choose the "Use the following DNS server addresses:" radio button and
enter your DNS server IP addresses. Click OK and OK again.

You might need to reboot but that should do it.

Hope this helps.

-Kevin

"Jen" <Jen@discussions.microsoft.com> wrote in message
news:9BBA9EF5-B4EF-412F-880B-D04F515027CB@microsoft.com...
> I'm having the SAME symtoms, bman. What does "manually put the address of
> the DNS servers into my TCP/IP configuration" mean?
>
> "bman" wrote:
>
>> Problem solved and SP1 update applied.
>>
>> The problem was in my router/modem. The I had to manually put the
>> address
>> of the DNS servers into my TCP/IP configuration. After that happened, I
>> was
>> able to download the update, and a whole host of other issues I
>> discovered
>> along the way were solved too. It was only 1 site that DNS couldn't
>> resolve
>> - download.microsoft.com - a pretty big issue when working with Microsoft
>> products!
>>
>> Thanks everyone for the suggestions!

Jen
Thu Nov 16 13:08:01 CST 2006

Kevin - Everything updated and working! Thanks for the schooling!

"Kevin" wrote:

> Jen,
> DNS servers resolve IP addresses into usable names. For example: the
> IP address 65.220.224.30 would resolve to www.pcworld.com.
> It makes it easier for you to type in www.pcworld.com than it is to try to
> remember the websites IP address.
> This of course holds true for all websites.
>
> OK enough schooling.
>
> Probably the easiest way to find out what the IP address of your DNS
> servers are would be to contact your ISP.
> Another way is if you know how to access your router/gateway's user
> interface.
> (Assuming your using a router/gateway)
> You will find the DNS server IP addresses (usually two) there.
>
> If your not using a router/gateway:
> Click Start then Run... type in "cmd" (no quotes) and hit OK
> A DOS window will open. Type "ipconfig /all" (no quotes) and hit
> Enter. (There is a space between ipconfig and /all)
> You should see all of your adapters information including your DNS
> server IP addresses.
>
> Once you have the DNS server IP addresses: (assuming you have windows XP)
> Go into the Control Panel (catagory view) open Network and Internet
> Connections
> then Network Connections. (classic view) open Network Connections.
>
> Right click on the name of your internet connection and choose Properties.
> In the "This connection uses the following items" section, highlight
> Internet
> Protocol (TCP/IP). (Be careful not to "uncheck" it) then click on the
> Properties button.
>
> Choose the "Use the following DNS server addresses:" radio button and
> enter your DNS server IP addresses. Click OK and OK again.
>
> You might need to reboot but that should do it.
>
> Hope this helps.
>
> -Kevin
>
> "Jen" <Jen@discussions.microsoft.com> wrote in message
> news:9BBA9EF5-B4EF-412F-880B-D04F515027CB@microsoft.com...
> > I'm having the SAME symtoms, bman. What does "manually put the address of
> > the DNS servers into my TCP/IP configuration" mean?
> >
> > "bman" wrote:
> >
> >> Problem solved and SP1 update applied.
> >>
> >> The problem was in my router/modem. The I had to manually put the
> >> address
> >> of the DNS servers into my TCP/IP configuration. After that happened, I
> >> was
> >> able to download the update, and a whole host of other issues I
> >> discovered
> >> along the way were solved too. It was only 1 site that DNS couldn't
> >> resolve
> >> - download.microsoft.com - a pretty big issue when working with Microsoft
> >> products!
> >>
> >> Thanks everyone for the suggestions!
>
>
>

Kevin
Thu Nov 16 14:38:18 CST 2006

Glad to here it.

"Jen" <Jen@discussions.microsoft.com> wrote in message
news:0EBD89CF-B91F-4046-8F63-FD7D321B10CD@microsoft.com...
> Kevin - Everything updated and working! Thanks for the schooling!
>
> "Kevin" wrote:
>
>> Jen,
>> DNS servers resolve IP addresses into usable names. For example: the
>> IP address 65.220.224.30 would resolve to www.pcworld.com.
>> It makes it easier for you to type in www.pcworld.com than it is to try
>> to
>> remember the websites IP address.
>> This of course holds true for all websites.
>>
>> OK enough schooling.
>>
>> Probably the easiest way to find out what the IP address of your DNS
>> servers are would be to contact your ISP.
>> Another way is if you know how to access your router/gateway's user
>> interface.
>> (Assuming your using a router/gateway)
>> You will find the DNS server IP addresses (usually two) there.
>>
>> If your not using a router/gateway:
>> Click Start then Run... type in "cmd" (no quotes) and hit OK
>> A DOS window will open. Type "ipconfig /all" (no quotes) and hit
>> Enter. (There is a space between ipconfig and /all)
>> You should see all of your adapters information including your DNS
>> server IP addresses.
>>
>> Once you have the DNS server IP addresses: (assuming you have windows
>> XP)
>> Go into the Control Panel (catagory view) open Network and Internet
>> Connections
>> then Network Connections. (classic view) open Network Connections.
>>
>> Right click on the name of your internet connection and choose
>> Properties.
>> In the "This connection uses the following items" section, highlight
>> Internet
>> Protocol (TCP/IP). (Be careful not to "uncheck" it) then click on the
>> Properties button.
>>
>> Choose the "Use the following DNS server addresses:" radio button and
>> enter your DNS server IP addresses. Click OK and OK again.
>>
>> You might need to reboot but that should do it.
>>
>> Hope this helps.
>>
>> -Kevin
>>
>> "Jen" <Jen@discussions.microsoft.com> wrote in message
>> news:9BBA9EF5-B4EF-412F-880B-D04F515027CB@microsoft.com...
>> > I'm having the SAME symtoms, bman. What does "manually put the address
>> > of
>> > the DNS servers into my TCP/IP configuration" mean?
>> >
>> > "bman" wrote:
>> >
>> >> Problem solved and SP1 update applied.
>> >>
>> >> The problem was in my router/modem. The I had to manually put the
>> >> address
>> >> of the DNS servers into my TCP/IP configuration. After that happened,
>> >> I
>> >> was
>> >> able to download the update, and a whole host of other issues I
>> >> discovered
>> >> along the way were solved too. It was only 1 site that DNS couldn't
>> >> resolve
>> >> - download.microsoft.com - a pretty big issue when working with
>> >> Microsoft
>> >> products!
>> >>
>> >> Thanks everyone for the suggestions!
>>
>>
>>