Money downloaded data incorrect

Today, Money '07 downloaded some data automatically from my banks. On
one of them, it listed three identical transactions (electronic
deposits) for the same day when there was only one such transaction.
The first "matched" my account register, the other two are listed as
"new transactions".

On checking the transaction history at the bank/broker's own web site,
that correctly lists a single electronic deposit.

How do I go about attempting to determine where the problem is, and who
to contact to get it fixed?

I realize that in the short term, I can accept the dupes and then
delete them.

--
Jeffrey Kaplan www.gordol.org
The from userid is killfiled Send personal mail to gordol

"You must save the eye that does not see. You must not kill the one
who is already dead. And at the last, you must surrender yourself to
your greatest fear knowing that it will destroy you." (Lady Morella,
B5 "Point Of No Return")

Marilyn
Wed Feb 28 13:18:05 CST 2007

This is a question for your bank's IT people. It is very possible that the
bank downloaded "pending transactions" as well as the real ones. If the
real deposit had a cents figure and the phantom ones were whole dollar, that
is assuredly what happened. Until your bank fixes it, I'd suggest VOIDing
the duplicate (and triplicate) transactions. After a week or so, you can
delete them and they should not return.
--
Peace,
BobJ

"Jeffrey Kaplan" <nomail@gordol.org> wrote in message
news:6pf9u2hp72u7oejhpdqob9fkmtk9f3dg79@gordol.org...
> Today, Money '07 downloaded some data automatically from my banks. On
> one of them, it listed three identical transactions (electronic
> deposits) for the same day when there was only one such transaction.
> The first "matched" my account register, the other two are listed as
> "new transactions".
>
> On checking the transaction history at the bank/broker's own web site,
> that correctly lists a single electronic deposit.
>
> How do I go about attempting to determine where the problem is, and who
> to contact to get it fixed?
>
> I realize that in the short term, I can accept the dupes and then
> delete them.
>
> --
> Jeffrey Kaplan www.gordol.org
> The from userid is killfiled Send personal mail to gordol
>
> "You must save the eye that does not see. You must not kill the one
> who is already dead. And at the last, you must surrender yourself to
> your greatest fear knowing that it will destroy you." (Lady Morella,
> B5 "Point Of No Return")

Jeffrey
Wed Feb 28 14:12:40 CST 2007

It is alleged that Marilyn & Bob claimed:

> This is a question for your bank's IT people. It is very possible that the
> bank downloaded "pending transactions" as well as the real ones. If the
> real deposit had a cents figure and the phantom ones were whole dollar, that
> is assuredly what happened. Until your bank fixes it, I'd suggest VOIDing
> the duplicate (and triplicate) transactions. After a week or so, you can
> delete them and they should not return.

They were actual dupes/trips of a single electronic transaction.

I did call the bank and apparently I wasn't the only one complaining.
:) "They" say that the problem has been identified and fixed.

--
Jeffrey Kaplan www.gordol.org
The from userid is killfiled Send personal mail to gordol

DISCLAIMER: No purchase necessary.

Cal
Wed Feb 28 15:13:21 CST 2007

In microsoft.public.money, Jeffrey Kaplan wrote:

>
>They were actual dupes/trips of a single electronic transaction.
>
>I did call the bank and apparently I wasn't the only one complaining.
>:) "They" say that the problem has been identified and fixed.

That is a nice occurrence, and I think it speaks well of that bank.
It is unfortunately not common for a bank to admit such a problem.