Money Has Encountered a Problem & needs to close

An update brought new investments buys into my Fidelity brokerage of Money
and Money crashed after. This is Money 2007 Home & Business.
A search of Money Support page stated this problem was due to a Logitech
wireless mouse driver. Microsoft states: Uninstall mouse, update driver or
get a different mouse. I found there was an update to the wireless keyboard +
mouse combo driver (2.40.849 to 4.40.88).
Reboot, no luck, Money starts up, loads data, crunching for a bit and
crashed again with the dialog box that it encountered a problem... blah,
blah, blah, do you want to send a report to Microsoft.
Microsoft support is $35.00 just to ask for help on their bug!! What
arrogance!!
I created a new Money file and then restored an old backup, before I did
the Fidelity update. Money works fine. I repeat the brokerage update, accept
the transactions and Money crashes the exact same way.
I see there are reports of this error on past Money versions.

Any new updates on how to resolve this problem with Money 2007?

Cal
Thu Feb 21 12:18:52 CST 2008

In microsoft.public.money, Craig wrote:

> An update brought new investments buys into my Fidelity brokerage of Money
>and Money crashed after. This is Money 2007 Home & Business.
> A search of Money Support page stated this problem was due to a Logitech
>wireless mouse driver. Microsoft states: Uninstall mouse, update driver or
>get a different mouse. I found there was an update to the wireless keyboard +
>mouse combo driver (2.40.849 to 4.40.88).
> Reboot, no luck, Money starts up, loads data, crunching for a bit and
>crashed again with the dialog box that it encountered a problem... blah,
>blah, blah, do you want to send a report to Microsoft.
> Microsoft support is $35.00 just to ask for help on their bug!! What
>arrogance!!

You are mistaken.

> I created a new Money file and then restored an old backup, before I did
>the Fidelity update. Money works fine. I repeat the brokerage update, accept
>the transactions and Money crashes the exact same way.
> I see there are reports of this error on past Money versions.
>
>Any new updates on how to resolve this problem with Money 2007?


In XP, open Windows Explorer. Browse to Sample.mny in your Money
install folder. Open that file by right-clicking and choosing Open.
Does Money open? If not, you could reinstall Money, or you could
restore XP to a Restore Point from a few days ago.

In Vista it is similar, but run Sample.mny as Administrator.

If Sample.mny opens, first go to Help->About, and write down your
serial number. Use that as the product ID for free support. Then
consider restoring your latest or second-latest backup.
Alternatively you could try to repair your *.mny file with salv.exe.
Salv.exe is typically in "C:\Program Files\Microsoft Money
2007\MNYCoreFiles".