Money Deluxe 2004

I purchased Money Deluxe 2004 on Thursday, installed it
that evening converted my MS Money 2003 file and was
rewarded with an inability to enter my accounts from
the "Account List". I can access these accounts but not
through the "List". I receive an Error Message that re-
starts the program and asks to send a "Report" off to
Microsoft with all the gory details. I'm not sure how this
report will help, as, after reviewing the contents, I
don't see any reference to me at all. I sent in a request
for e-mail support that evening and have not been
contacted yet. I also tried installing M2004 to another
computer of mine with the same result, Program Stop,
request to send report, and re-start of the program.
Again, without being able to access my accounts from
any "Account List" icon or link. My immediate "fix" was
to un-install Money 2004 and re-install my Money 2003 and
await the response from MS. That is where I'm at as I
write this.
The little bit that I ran M2004, there wasn't much that I
saw that made me want to keep the program. As I saw on
another thread, I might be better off waiting for M2005
and simply asking for my money back ("30 day money back
guarantee"). Anyone else run into this situation?
Roy

Bob
Sat Aug 16 12:01:46 CDT 2003

Try running a salvage on your M2003 file "msmoney.exe -s" under M2003 then
reinstall M2004.

--
Regards
Bob Peel,
Microsoft MVP - Money

Hints/Tips
http://support.microsoft.com/default.aspx?scid=fh;EN-GB;mny
UK Wishes/Suggestions
mnyukwsh@microsoft.com

"Roy" <rf1946@hotmail.com> wrote in message
news:0a9b01c363f7$7b025c10$a101280a@phx.gbl...
> I purchased Money Deluxe 2004 on Thursday, installed it
> that evening converted my MS Money 2003 file and was
> rewarded with an inability to enter my accounts from
> the "Account List". I can access these accounts but not
> through the "List". I receive an Error Message that re-
> starts the program and asks to send a "Report" off to
> Microsoft with all the gory details. I'm not sure how this
> report will help, as, after reviewing the contents, I
> don't see any reference to me at all. I sent in a request
> for e-mail support that evening and have not been
> contacted yet. I also tried installing M2004 to another
> computer of mine with the same result, Program Stop,
> request to send report, and re-start of the program.
> Again, without being able to access my accounts from
> any "Account List" icon or link. My immediate "fix" was
> to un-install Money 2004 and re-install my Money 2003 and
> await the response from MS. That is where I'm at as I
> write this.
> The little bit that I ran M2004, there wasn't much that I
> saw that made me want to keep the program. As I saw on
> another thread, I might be better off waiting for M2005
> and simply asking for my money back ("30 day money back
> guarantee"). Anyone else run into this situation?
> Roy
>

John
Sat Aug 16 01:01:00 CDT 2003

FYI:
Be careful about running that utility, it will more then likely create an
unusable file!

"Bob Peel, MVP" <Bob_Peel@kiandra.freeserve.co.uk> wrote in message
news:uEgaVgBZDHA.3232@tk2msftngp13.phx.gbl...
| Try running a salvage on your M2003 file "msmoney.exe -s" under M2003 then
| reinstall M2004.
|
| --
| Regards
| Bob Peel,
| Microsoft MVP - Money
|
| Hints/Tips
| http://support.microsoft.com/default.aspx?scid=fh;EN-GB;mny
| UK Wishes/Suggestions
| mnyukwsh@microsoft.com
|
| "Roy" <rf1946@hotmail.com> wrote in message
| news:0a9b01c363f7$7b025c10$a101280a@phx.gbl...
| > I purchased Money Deluxe 2004 on Thursday, installed it
| > that evening converted my MS Money 2003 file and was
| > rewarded with an inability to enter my accounts from
| > the "Account List". I can access these accounts but not
| > through the "List". I receive an Error Message that re-
| > starts the program and asks to send a "Report" off to
| > Microsoft with all the gory details. I'm not sure how this
| > report will help, as, after reviewing the contents, I
| > don't see any reference to me at all. I sent in a request
| > for e-mail support that evening and have not been
| > contacted yet. I also tried installing M2004 to another
| > computer of mine with the same result, Program Stop,
| > request to send report, and re-start of the program.
| > Again, without being able to access my accounts from
| > any "Account List" icon or link. My immediate "fix" was
| > to un-install Money 2004 and re-install my Money 2003 and
| > await the response from MS. That is where I'm at as I
| > write this.
| > The little bit that I ran M2004, there wasn't much that I
| > saw that made me want to keep the program. As I saw on
| > another thread, I might be better off waiting for M2005
| > and simply asking for my money back ("30 day money back
| > guarantee"). Anyone else run into this situation?
| > Roy
| >
|
|

Roy
Sat Aug 16 14:29:18 CDT 2003

Thanks for the tip John. I tried both Utilities that were
suggested with the same result. Program lockup and so
on....
A sidebar to it was a repair was made to my data file, it
just didn't fix the problem.
I started with MsMoney when Microsoft was giving it away
and have up-graded every year. This is the first time I've
ever had a problem.
Still using 2003, for now.
>-----Original Message-----
>Try running a salvage on your M2003 file "msmoney.exe -s"
under M2003 then
>reinstall M2004.
>
>--
>Regards
>Bob Peel,
>Microsoft MVP - Money
>
> Hints/Tips
> http://support.microsoft.com/default.aspx?
scid=fh;EN-GB;mny
> UK Wishes/Suggestions
> mnyukwsh@microsoft.com
>
>"Roy" <rf1946@hotmail.com> wrote in message
>news:0a9b01c363f7$7b025c10$a101280a@phx.gbl...
>> I purchased Money Deluxe 2004 on Thursday, installed it
>> that evening converted my MS Money 2003 file and was
>> rewarded with an inability to enter my accounts from
>> the "Account List". I can access these accounts but not
>> through the "List". I receive an Error Message that re-
>> starts the program and asks to send a "Report" off to
>> Microsoft with all the gory details. I'm not sure how
this
>> report will help, as, after reviewing the contents, I
>> don't see any reference to me at all. I sent in a
request
>> for e-mail support that evening and have not been
>> contacted yet. I also tried installing M2004 to another
>> computer of mine with the same result, Program Stop,
>> request to send report, and re-start of the program.
>> Again, without being able to access my accounts from
>> any "Account List" icon or link. My immediate "fix" was
>> to un-install Money 2004 and re-install my Money 2003
and
>> await the response from MS. That is where I'm at as I
>> write this.
>> The little bit that I ran M2004, there wasn't much that
I
>> saw that made me want to keep the program. As I saw on
>> another thread, I might be better off waiting for M2005
>> and simply asking for my money back ("30 day money back
>> guarantee"). Anyone else run into this situation?
>> Roy
>>
>
>
>.
>

Roy
Sat Aug 16 14:31:49 CDT 2003

Thanks Tommy, tried it and still the same.
I'm still using 2003...for now
>-----Original Message-----
>Have you even tried running a file repair? I'd say
that's likely to fix
>your problem, considering none of the rest of us are
having the same issue.
>The error report will not contain your personal info.
It's just a program
>dump that MS can analyze to determine if this is a
reproducible, widespread
>problem.
>
>"Roy" <rf1946@hotmail.com> wrote in message
>news:0a9b01c363f7$7b025c10$a101280a@phx.gbl...
>> I purchased Money Deluxe 2004 on Thursday, installed it
>> that evening converted my MS Money 2003 file and was
>> rewarded with an inability to enter my accounts from
>> the "Account List". I can access these accounts but not
>> through the "List". I receive an Error Message that re-
>> starts the program and asks to send a "Report" off to
>> Microsoft with all the gory details. I'm not sure how
this
>> report will help, as, after reviewing the contents, I
>> don't see any reference to me at all. I sent in a
request
>> for e-mail support that evening and have not been
>> contacted yet. I also tried installing M2004 to another
>> computer of mine with the same result, Program Stop,
>> request to send report, and re-start of the program.
>> Again, without being able to access my accounts from
>> any "Account List" icon or link. My immediate "fix" was
>> to un-install Money 2004 and re-install my Money 2003
and
>> await the response from MS. That is where I'm at as I
>> write this.
>> The little bit that I ran M2004, there wasn't much that
I
>> saw that made me want to keep the program. As I saw on
>> another thread, I might be better off waiting for M2005
>> and simply asking for my money back ("30 day money back
>> guarantee"). Anyone else run into this situation?
>> Roy
>>
>
>
>.
>