Money 2004, Citibank, Auto Update Stopped Working

Hi

I use Money 2004 Dlx to download transactions from my Citibank Credit card
accounts. It was working perfectly fine till last month. Now, Money is not
able to download the transactions from one account. Interestingly, it has no
problem downloading the transactions from other account. BTW, both accounts
have different user ID's. I tried to solve this issue thru "modify services".
It does connect to my account as it detects the right CC number, but nothing
happens after that.

I would really appreciate your suggesions to solve this issue.

Thanks

via_newsgroup
Wed Sep 07 13:08:37 CDT 2005

In microsoft.public.money, gss wrote:

>
>
>I use Money 2004 Dlx to download transactions from my Citibank Credit card
>accounts. It was working perfectly fine till last month. Now, Money is not
>able to download the transactions from one account. Interestingly, it has no
>problem downloading the transactions from other account. BTW, both accounts
>have different user ID's. I tried to solve this issue thru "modify services".
>It does connect to my account as it detects the right CC number, but nothing
>happens after that.
>
>I would really appreciate your suggesions to solve this issue.

As a point of reference, please let us know what is displayed as the
Downloaded date in the left column of the register.

The successful workaround for this has been to discontinue online
access for that credit card, and to set it up for online access
again.

From the Account List,
ManageOnlineServices->(Citicard)ModifyServices->...Discontinue...,
and then similar to set it up again.

gss
Wed Sep 07 20:34:02 CDT 2005

Thanks Cal. The date is 3/11/2117. Strange? I will try the fix suggested by
you..

GSS

"Cal Learner-- MVP" wrote:

> In microsoft.public.money, gss wrote:
>
> >
> >
> >I use Money 2004 Dlx to download transactions from my Citibank Credit card
> >accounts. It was working perfectly fine till last month. Now, Money is not
> >able to download the transactions from one account. Interestingly, it has no
> >problem downloading the transactions from other account. BTW, both accounts
> >have different user ID's. I tried to solve this issue thru "modify services".
> >It does connect to my account as it detects the right CC number, but nothing
> >happens after that.
> >
> >I would really appreciate your suggesions to solve this issue.
>
> As a point of reference, please let us know what is displayed as the
> Downloaded date in the left column of the register.
>
> The successful workaround for this has been to discontinue online
> access for that credit card, and to set it up for online access
> again.
>
> From the Account List,
> ManageOnlineServices->(Citicard)ModifyServices->...Discontinue...,
> and then similar to set it up again.
>
>

gss
Wed Sep 07 20:47:07 CDT 2005

Cal, the fix suggested by you worked very well. Money is working fine after
diabling ans reenabling the account. Thanks a lot.

GSS

"Cal Learner-- MVP" wrote:

> In microsoft.public.money, gss wrote:
>
> >
> >
> >I use Money 2004 Dlx to download transactions from my Citibank Credit card
> >accounts. It was working perfectly fine till last month. Now, Money is not
> >able to download the transactions from one account. Interestingly, it has no
> >problem downloading the transactions from other account. BTW, both accounts
> >have different user ID's. I tried to solve this issue thru "modify services".
> >It does connect to my account as it detects the right CC number, but nothing
> >happens after that.
> >
> >I would really appreciate your suggesions to solve this issue.
>
> As a point of reference, please let us know what is displayed as the
> Downloaded date in the left column of the register.
>
> The successful workaround for this has been to discontinue online
> access for that credit card, and to set it up for online access
> again.
>
> From the Account List,
> ManageOnlineServices->(Citicard)ModifyServices->...Discontinue...,
> and then similar to set it up again.
>
>

via_newsgroup
Wed Sep 07 23:10:05 CDT 2005

In microsoft.public.money, gss wrote:

>Thanks Cal. The date is 3/11/2117. Strange? I will try the fix suggested by
>you..

While strange, that was identified as a symptom. Michael Gordon
reported Citicard had identified and implemented a fix, so that
should not be recurring for you. It did not happen to everybody.
There might have been a window in time where that might happen.