I just spent almost 2 hours on the phone with Checkfree and Money Support.
Thank God I had the sense to insist they were on the same call to avoid the
finger pointing. Both reps were good, but the bottom line for me is this.
One of my banks that I use with Checkfree (I use 3) required me to add 3
numbers to my account number on checks that Checkfree printed. It turns out
you can't change the account number within Checkfree on an existing account.
At their direction, I added a new account and deleted the old account. After
the proper transaction verification, I could not get the account to download
properly. It always created a new account and would never merge them. It
turns out that it is a known problem with no ETA on a fix. When BillPay and
Checkfree merged software in November, something in the Checkfree Web
interface is broken between MS Money and Checkfree. Nobody seems to own the
fix. Old accounts are grandfathered and work, but any new accounts or
changes to existing accounts will break the new accounts, and also seems to
break any attempts at billpaying through the other accounts.
I now have to revert to paper checks for everything, and I moved off that
about 10 years ago.
Microsoft said it is fixed with MS money 2007, but don't know if or when it
will be fixed in 2006, or if anybody will be notified when it is.....nice
customer service in my estimation. I've been a long time advocate of MS
products and MS Money in particular, but there is considerable difference in
their dedication to support of its consumer customers from it's enterprise
customers. And I work on both sides of that coin.
Does anybody know if and when the fix will be posted and if any
notifications are going to be made?