Missing transactions again......

*Sigh*

My Money 2006 Premium is losing downloaded transactions again. After
spending two hours on the phone with MS tech support in December and not
finding a solution I had to abandon my money data file with four years of
data and set up a new one. Ive spent the last six weeks getting everything
right in the new file.

Then this morning I open Money and it tells me I have 5 downloaded
statements to read. I open the list of accounts with statements, and my
checking account has (5) in parenthesis - indicating 5 downloaded
transactions from my bank. When I open the register there is only one bolded
transaction for review. Nothing new since Jan 31. Logging on to my bank shows
the other four transactions that have occured since 1/31. So Money knows how
to count and it obviously sees the transactions, but wont show them to me.

Its affecting at least 2 other accounts - the number of indicated
transactions for the accounts is going up, but nothing new in the register.
I'm so dang frustrated I cant even see straight!

My MS Money logs in with my passport so its doing this by 'background
banking" - Im not manually downloading statements. This stuff worked fine for
years until last December, and now its happened to me twice. Ive been through
the support kb and followed the steps (repair the file, delete temp internet
files, reinstall money) and nothing helps.

Anyone got any good ideas this time around? Im at my wits end. Im calling
support in the morning to get my money back (Ive paid twice now for a single
copy, but thats another story) or to get someone that can really go through
my file and help me.

Can anyone help?

Mark

Dick
Sun Feb 12 17:57:34 CST 2006

No feature in Money depends on downloaded transaction data besides
downloading transaction data. All other features don't care how the data
gets there. Manual data entry gets the data there the way you want it the
first time every time.

"Mark G" <MarkG@discussions.microsoft.com> wrote in message
news:8B8E7A41-D2CF-44D1-ADC7-847460BEF7AD@microsoft.com...
> Anyone got any good ideas this time around?

Cal
Sun Feb 12 18:54:47 CST 2006

In microsoft.public.money, Mark G wrote:

>*Sigh*
>
>My Money 2006 Premium is losing downloaded transactions again. After
>spending two hours on the phone with MS tech support in December and not
>finding a solution I had to abandon my money data file with four years of
>data and set up a new one. Ive spent the last six weeks getting everything
>right in the new file.
>
>Then this morning I open Money and it tells me I have 5 downloaded
>statements to read. I open the list of accounts with statements, and my
>checking account has (5) in parenthesis - indicating 5 downloaded
>transactions from my bank. When I open the register there is only one bolded
>transaction for review. Nothing new since Jan 31. Logging on to my bank shows
>the other four transactions that have occured since 1/31. So Money knows how
>to count and it obviously sees the transactions, but wont show them to me.
>
>Its affecting at least 2 other accounts - the number of indicated
>transactions for the accounts is going up, but nothing new in the register.
>I'm so dang frustrated I cant even see straight!
>
>My MS Money logs in with my passport so its doing this by 'background
>banking" - Im not manually downloading statements. This stuff worked fine for
>years until last December, and now its happened to me twice. Ive been through
>the support kb and followed the steps (repair the file, delete temp internet
>files, reinstall money) and nothing helps.
>
>Anyone got any good ideas this time around?

I don't remember the details from the last time around. QIF? OFX?
"Third party"?



> Im at my wits end. Im calling
>support in the morning to get my money back (Ive paid twice now for a single
>copy, but thats another story) or to get someone that can really go through
>my file and help me.

That would make the other stuff moot.

>
>Can anyone help?
>
>Mark

MarkG
Sun Feb 12 20:41:27 CST 2006

Completely agree. And I could disable the background banking and type
everything in. But that would affect no less than 10 separate accounts,
between my checking, savings, investments, etc. Ive combined the accounts as
best I can, and its hard to get down further. The auto download of
transactions for these accounts was a huge timesaver for me - so much so that
I became dependent on it. So here I am.

I suppose you have reminded me that I can go back to manual entry and
continue to use something that I paid for. Thanks.

"Dick Watson" wrote:

> No feature in Money depends on downloaded transaction data besides
> downloading transaction data. All other features don't care how the data
> gets there. Manual data entry gets the data there the way you want it the
> first time every time.
>
> "Mark G" <MarkG@discussions.microsoft.com> wrote in message
> news:8B8E7A41-D2CF-44D1-ADC7-847460BEF7AD@microsoft.com...
> > Anyone got any good ideas this time around?
>
>
>

MarkG
Sun Feb 12 20:47:27 CST 2006

Im not sure. I use the Money interface to add a new account and I choose my
financial institution (TechCU) for example, provide it with my online
username and password for TechCU, and then Im done. Every time a transaction
hits my TechCU account it automatically shows up in my Money register for
that account in bold. No manual downloading on my part, and no manual typing
in of transactions which is huge for me.

Thats the feature that says its getting transactions but I cant see them.
Last time around the forum pointed me to the kb article to help troubleshoot
downloaded transactions - but none of it worked. I went through the process
again with the MS tech support guy and his final recommendation was to create
new file.

So Im pretty sure thats not QIF. Might be OFX?

Apologies for my final paragraph - was so frustrated earlier today that it
just typed out.

Thanks for helping,

Mark

"Cal Learner-- MVP" wrote:

[snip]

> >Anyone got any good ideas this time around?
>
> I don't remember the details from the last time around. QIF? OFX?
> "Third party"?
>
> > Im at my wits end. Im calling
> >support in the morning to get my money back (Ive paid twice now for a single
> >copy, but thats another story) or to get someone that can really go through
> >my file and help me.
>
> That would make the other stuff moot.

Paul
Sun Feb 12 20:50:30 CST 2006

I just starting having the exact same problem. I tried everything in KB
including reinstalling to no avial. Called support and they told me to
start a new file. I restored a backup from the end of January and one
account seems to be okay but another account has the problem. It seems odd
that my account also has 6 invisible transactions.
"Mark G" <MarkG@discussions.microsoft.com> wrote in message
news:8B8E7A41-D2CF-44D1-ADC7-847460BEF7AD@microsoft.com...
> *Sigh*
>
> My Money 2006 Premium is losing downloaded transactions again. After
> spending two hours on the phone with MS tech support in December and not
> finding a solution I had to abandon my money data file with four years of
> data and set up a new one. Ive spent the last six weeks getting everything
> right in the new file.
>
> Then this morning I open Money and it tells me I have 5 downloaded
> statements to read. I open the list of accounts with statements, and my
> checking account has (5) in parenthesis - indicating 5 downloaded
> transactions from my bank. When I open the register there is only one
> bolded
> transaction for review. Nothing new since Jan 31. Logging on to my bank
> shows
> the other four transactions that have occured since 1/31. So Money knows
> how
> to count and it obviously sees the transactions, but wont show them to me.
>
> Its affecting at least 2 other accounts - the number of indicated
> transactions for the accounts is going up, but nothing new in the
> register.
> I'm so dang frustrated I cant even see straight!
>
> My MS Money logs in with my passport so its doing this by 'background
> banking" - Im not manually downloading statements. This stuff worked fine
> for
> years until last December, and now its happened to me twice. Ive been
> through
> the support kb and followed the steps (repair the file, delete temp
> internet
> files, reinstall money) and nothing helps.
>
> Anyone got any good ideas this time around? Im at my wits end. Im calling
> support in the morning to get my money back (Ive paid twice now for a
> single
> copy, but thats another story) or to get someone that can really go
> through
> my file and help me.
>
> Can anyone help?
>
> Mark

Cal
Sun Feb 12 22:09:14 CST 2006

In microsoft.public.money, Mark G wrote:

>m not sure. I use the Money interface to add a new account and I choose my
>financial institution (TechCU) for example, provide it with my online
>username and password for TechCU, and then Im done. Every time a transaction
>hits my TechCU account it automatically shows up in my Money register for
>that account in bold. No manual downloading on my part, and no manual typing
>in of transactions which is huge for me.
>
>Thats the feature that says its getting transactions but I cant see them.
>Last time around the forum pointed me to the kb article to help troubleshoot
>downloaded transactions - but none of it worked. I went through the process
>again with the MS tech support guy and his final recommendation was to create
>new file.
>
>So Im pretty sure thats not QIF. Might be OFX?

I am not sure it is not QIF, so lest try something in case; it won't
hurt even if you are not using QIF.
Go to Tools->Settings->OnlineServiceSetting and select
ShowStandardizedPayeeNamesForWhichANameIsNotFound. This appears to
be a global (inter-file) setting.

If the problem transactions then become visible after being
re-loaded then, there is an explanation and pretty much a cure.

If that does not solve it, consider deleting where it says you have
transactions to read with a right click. Then do
File->RepairMoneyFile->QuickFileRepair. Do your download again. Do
the transactions appear in the register after the little indicator
stops spinning?




>Apologies for my final paragraph - was so frustrated earlier today that it
>just typed out.
>
>Thanks for helping,
>
>Mark

MarkG
Mon Feb 13 00:08:27 CST 2006

I had already tried enabling the 'payeenamesforwhichanameisnotfound' switch,
that didnt help.

For the right click steps you mention Im not clear on what you are asking.
When I open Money the default home page has a section called 'Reminders', and
it has one entry that says I have '4 new statements to read'. There is no
right click menu on this selection.

If I click through I get to the Online statements page, where the title
tells me I have '4 statemens to read', yet in the list it shows that 9 of my
accounts have new transactions. None of the account names (which are links to
the registers) have right click enabled. A few of the accounts seem to be
still pulling up to date transactions, but most of the others are showing new
transactions that are not visible in the register.

I have done the file repair (both quick and standard) multiple times,
although I dont think I have done it right after the 'delete' process you
describe. Can you articulate in more detail how to delete the downloaded
transactions and try again? What am I missing?

Thanks for helping,

Mark

"Cal Learner-- MVP" wrote:

[snip]

> I am not sure it is not QIF, so lest try something in case; it won't
> hurt even if you are not using QIF.
> Go to Tools->Settings->OnlineServiceSetting and select
> ShowStandardizedPayeeNamesForWhichANameIsNotFound. This appears to
> be a global (inter-file) setting.
>
> If the problem transactions then become visible after being
> re-loaded then, there is an explanation and pretty much a cure.
>
> If that does not solve it, consider deleting where it says you have
> transactions to read with a right click. Then do
> File->RepairMoneyFile->QuickFileRepair. Do your download again. Do
> the transactions appear in the register after the little indicator
> stops spinning?

Cal
Mon Feb 13 09:53:22 CST 2006

In microsoft.public.money, Paul Keller wrote:

>I just starting having the exact same problem. I tried everything in KB
>including reinstalling to no avial. Called support and they told me to
>start a new file. I restored a backup from the end of January and one
>account seems to be okay but another account has the problem. It seems odd
>that my account also has 6 invisible transactions.

So are you guys doing QIF, OFX, or "third party" downs?


>"Mark G" <MarkG@discussions.microsoft.com> wrote in message
>news:8B8E7A41-D2CF-44D1-ADC7-847460BEF7AD@microsoft.com...
>> *Sigh*
>>
>> My Money 2006 Premium is losing downloaded transactions again. After
>> spending two hours on the phone with MS tech support in December and not
>> finding a solution I had to abandon my money data file with four years of
>> data and set up a new one. Ive spent the last six weeks getting everything
>> right in the new file.
>>
>> Then this morning I open Money and it tells me I have 5 downloaded
>> statements to read. I open the list of accounts with statements, and my
>> checking account has (5) in parenthesis - indicating 5 downloaded
>> transactions from my bank. When I open the register there is only one
>> bolded
>> transaction for review. Nothing new since Jan 31. Logging on to my bank
>> shows
>> the other four transactions that have occured since 1/31. So Money knows
>> how
>> to count and it obviously sees the transactions, but wont show them to me.
>>
>> Its affecting at least 2 other accounts - the number of indicated
>> transactions for the accounts is going up, but nothing new in the
>> register.
>> I'm so dang frustrated I cant even see straight!
>>
>> My MS Money logs in with my passport so its doing this by 'background
>> banking" - Im not manually downloading statements. This stuff worked fine
>> for
>> years until last December, and now its happened to me twice. Ive been
>> through
>> the support kb and followed the steps (repair the file, delete temp
>> internet
>> files, reinstall money) and nothing helps.
>>
>> Anyone got any good ideas this time around? Im at my wits end. Im calling
>> support in the morning to get my money back (Ive paid twice now for a
>> single
>> copy, but thats another story) or to get someone that can really go
>> through
>> my file and help me.
>>
>> Can anyone help?
>>
>> Mark
>

Cal
Mon Feb 13 10:08:24 CST 2006

In microsoft.public.money, Mark G wrote:

>I had already tried enabling the 'payeenamesforwhichanameisnotfound' switch,
>that didnt help.
>
>For the right click steps you mention Im not clear on what you are asking.
>When I open Money the default home page has a section called 'Reminders', and
>it has one entry that says I have '4 new statements to read'. There is no
>right click menu on this selection.
>
>If I click through I get to the Online statements page, where the title
>tells me I have '4 statemens to read', yet in the list it shows that 9 of my
>accounts have new transactions.

You have NINE accounts with statements to read that show no
transactions in the register? How many financial institutions are
involved?

> None of the account names (which are links to
>the registers) have right click enabled. A few of the accounts seem to be
>still pulling up to date transactions, but most of the others are showing new
>transactions that are not visible in the register.

You said you don't think that QIF is involved, but it might be OFX.
If you spent a lot of time working on this with MS support, I would
think you would know that by now. I think you need to figure out if
it is OFX or "third party". Either name the institutions, or go to
http://www.microsoft.com/money/bankonline.aspx and report what it
says about each of the institutions for the problem accounts.

>
>I have done the file repair (both quick and standard) multiple times,
>although I dont think I have done it right after the 'delete' process you
>describe. Can you articulate in more detail how to delete the downloaded
>transactions and try again? What am I missing?

On the Account List there is a column with a "To Review" heading.
Under that are your 9 accounts that say "Transactions to read". You
would position the tip of your mouse pointer on the "Transactions to
read" and press the right mouse button. That should bring up a menu,
and the bottom item would be "Delete Statement". However I was
mainly suggesting that in the case of QIF download. If you do that
with OFX download, Money is going to only ask for transactions that
are not older than the statement you deleted. I don't know how that
works with "third party".



>
>Thanks for helping,
>
>Mark
>
>"Cal Learner-- MVP" wrote:
>
>[snip]
>
>> I am not sure it is not QIF, so lest try something in case; it won't
>> hurt even if you are not using QIF.
>> Go to Tools->Settings->OnlineServiceSetting and select
>> ShowStandardizedPayeeNamesForWhichANameIsNotFound. This appears to
>> be a global (inter-file) setting.
>>
>> If the problem transactions then become visible after being
>> re-loaded then, there is an explanation and pretty much a cure.
>>
>> If that does not solve it, consider deleting where it says you have
>> transactions to read with a right click. Then do
>> File->RepairMoneyFile->QuickFileRepair. Do your download again. Do
>> the transactions appear in the register after the little indicator
>> stops spinning?

MarkG
Mon Feb 13 14:37:00 CST 2006

Hi Cal,

Yes, it is nine accounts, across four institutions. The institutions are
TechCU, Addison Avenue, BankOne, and Fidelity.

Sorry for missing your 'delete statements' step. I should have figured that
out, read on for how tech support fix my problem - he had me do exactly what
you recommended. :P

I just got off the phone with MS tech support, it appears we have resolved
the issue, although I think I lost some transactions, which is ok, I'll just
enter those manually. We chose the TechCU accounts to troubleshoot, and
determined the transfer mechanism was OFX. The support guy chalked my issue
up to invalid characters in the download - although that means that all the
financial institutions above were doing so. He mentioned that this is one of
the areas they are working on for Money 2007.

The steps he took me through were consistent with snippets I saw in the
newsgroup - he walk me through them this way:

1. Open Money, go to the banking tab and the Account List view
2. For the account(s) that is/are having the problem right click on the
'Transactions to read:x' in the 'To Review' column and select Delete
Statement. Money will ask you if you are sure, say yes. In my example I
started with 5 transactions to read, but only 2 showed up in the register.
After clicking Delete Statement the number dropped to 3, none of which showed
up. And using the Delete Statement option would not delete the last 3.
3. Repair the file - Use the File menu, select repair, Quick File repair.
Then relogin to your money file.
4. Initiate a manual update of accounts.

We actually had to go through this twice to address all the orphaned
transactions. However Im back to having new transactions show up, which is
good. Hopefully 2007 will help, and hopefully this thread will help others
address the problem!

Thanks to all, especially Cal for the help on this one.

Mark

"Cal Learner-- MVP" wrote:
[snip]
>
> You have NINE accounts with statements to read that show no
> transactions in the register? How many financial institutions are
> involved?
>
> > None of the account names (which are links to
> >the registers) have right click enabled. A few of the accounts seem to be
> >still pulling up to date transactions, but most of the others are showing new
> >transactions that are not visible in the register.
>
> You said you don't think that QIF is involved, but it might be OFX.
> If you spent a lot of time working on this with MS support, I would
> think you would know that by now. I think you need to figure out if
> it is OFX or "third party". Either name the institutions, or go to
> http://www.microsoft.com/money/bankonline.aspx and report what it
> says about each of the institutions for the problem accounts.
>
> >
> >I have done the file repair (both quick and standard) multiple times,
> >although I dont think I have done it right after the 'delete' process you
> >describe. Can you articulate in more detail how to delete the downloaded
> >transactions and try again? What am I missing?
>
> On the Account List there is a column with a "To Review" heading.
> Under that are your 9 accounts that say "Transactions to read". You
> would position the tip of your mouse pointer on the "Transactions to
> read" and press the right mouse button. That should bring up a menu,
> and the bottom item would be "Delete Statement". However I was
> mainly suggesting that in the case of QIF download. If you do that
> with OFX download, Money is going to only ask for transactions that
> are not older than the statement you deleted. I don't know how that
> works with "third party".
>
>
>
> >
> >Thanks for helping,
> >
> >Mark
> >
> >"Cal Learner-- MVP" wrote:
> >
> >[snip]
> >
> >> I am not sure it is not QIF, so lest try something in case; it won't
> >> hurt even if you are not using QIF.
> >> Go to Tools->Settings->OnlineServiceSetting and select
> >> ShowStandardizedPayeeNamesForWhichANameIsNotFound. This appears to
> >> be a global (inter-file) setting.
> >>
> >> If the problem transactions then become visible after being
> >> re-loaded then, there is an explanation and pretty much a cure.
> >>
> >> If that does not solve it, consider deleting where it says you have
> >> transactions to read with a right click. Then do
> >> File->RepairMoneyFile->QuickFileRepair. Do your download again. Do
> >> the transactions appear in the register after the little indicator
> >> stops spinning?
>