Microsoft money could not update your account...

I have been using Money 2006 since mid 2005 with no problems. However, now
several of my accounts will not complete internet updates. The Quotes/news
and my American Express account update just fine. But my other credit card
(MBNA) and bank accounts (WAMU) will not update. I get the following message
with no further detail:

Your las call encountered an error: 1/21/2006 11:21 AM
Microsoft Money could not update your account. Please try to update your
accountagain. If the problem continues, contact Customer Support.

Do any of you know how to get more info on the error? I haven't had any luck
with the support site.

Thank you for your time!!

Doug

JC
Sat Jan 21 17:07:17 CST 2006

Doug, This reply will not help you fix the problem but maybe shed
some light on the situation. My Money 2006 software demonstrates the
same behavor. Over the past five or six months, I have worked with
three different Microsoft techies. I finally got to the point I lost
interest in making work. As I understand it there is a Microsoft
partner program that some financial institutions belong that use
Microsoft standards in "OXF" downloading. Those are represented by
American Express among others. Like you, the other accounts I have
complain exactly the same as you. These institutions are not members
of the OFX program, and are serviced by third party companies they
employ to provide on line banking. Wheather or not they work
automatically is a roll of the dice. I'd be interested if anyone has
found an answer.
JC Singer

Doug Moller wrote:
> I have been using Money 2006 since mid 2005 with no problems. However, now
> several of my accounts will not complete internet updates. The Quotes/news
> and my American Express account update just fine. But my other credit card
> (MBNA) and bank accounts (WAMU) will not update. I get the following message
> with no further detail:
>
> Your las call encountered an error: 1/21/2006 11:21 AM
> Microsoft Money could not update your account. Please try to update your
> accountagain. If the problem continues, contact Customer Support.
>
> Do any of you know how to get more info on the error? I haven't had any luck
> with the support site.
>
> Thank you for your time!!
>
> Doug

DougMoller
Sat Jan 21 17:37:02 CST 2006

Thanks for shedding some light on the situation JC. I would imagine that WAMU
uses a third party as their bank website is lacking in functionality as well.
I guess it caught me off guard because these accounts have been updated
without error for the last several months...

I too am interested to see if anyone else has an answer.
Doug

"JC Singer" wrote:

> Doug, This reply will not help you fix the problem but maybe shed
> some light on the situation. My Money 2006 software demonstrates the
> same behavor. Over the past five or six months, I have worked with
> three different Microsoft techies. I finally got to the point I lost
> interest in making work. As I understand it there is a Microsoft
> partner program that some financial institutions belong that use
> Microsoft standards in "OXF" downloading. Those are represented by
> American Express among others. Like you, the other accounts I have
> complain exactly the same as you. These institutions are not members
> of the OFX program, and are serviced by third party companies they
> employ to provide on line banking. Wheather or not they work
> automatically is a roll of the dice. I'd be interested if anyone has
> found an answer.
> JC Singer
>
> Doug Moller wrote:
> > I have been using Money 2006 since mid 2005 with no problems. However, now
> > several of my accounts will not complete internet updates. The Quotes/news
> > and my American Express account update just fine. But my other credit card
> > (MBNA) and bank accounts (WAMU) will not update. I get the following message
> > with no further detail:
> >
> > Your las call encountered an error: 1/21/2006 11:21 AM
> > Microsoft Money could not update your account. Please try to update your
> > accountagain. If the problem continues, contact Customer Support.
> >
> > Do any of you know how to get more info on the error? I haven't had any luck
> > with the support site.
> >
> > Thank you for your time!!
> >
> > Doug
>
>

JoelRKallman
Sat Jan 21 21:21:02 CST 2006

Doug,

If it's any consolation, I'm in exactly the same boat. I have a Fidelity
MBNA credit card which worked just great in MS Money 2005 (importing daily
transactions, that is). After upgrading to MS Money 2006 last weekend, it
wiped out my connection to MBNA, and every time I try to reestablish it, it
either sits and hangs for a couple hours, or it will say that updates are not
available. I took something that worked flawlessly, and after the upgrade, I
simply cannot get this to work. It shouldn't be this difficult, should it?

Joel

"Doug Moller" wrote:

> I have been using Money 2006 since mid 2005 with no problems. However, now
> several of my accounts will not complete internet updates. The Quotes/news
> and my American Express account update just fine. But my other credit card
> (MBNA) and bank accounts (WAMU) will not update. I get the following message
> with no further detail:
>
> Your las call encountered an error: 1/21/2006 11:21 AM
> Microsoft Money could not update your account. Please try to update your
> accountagain. If the problem continues, contact Customer Support.
>
> Do any of you know how to get more info on the error? I haven't had any luck
> with the support site.
>
> Thank you for your time!!
>
> Doug

Julie
Sat Jan 21 21:50:02 CST 2006

I'm having the same problem. Or similar anyway I upgraded from Money 2003 so
this is my first time using this automotic download feature for some of my
accounts. My Discover card worked perfect with Money 2003 auto download
feature and still works great now after the upgrade to 2006. All of my
accounts that download directly from the institution work great but any using
the third-party software yodell or who ever it is don't seem to work. I'm
calling tomorrow for phone support but I wanted to mention here that someone
else is having the same problem so hopefully they'll look into it if they see
many people with the problem.

The specific error I get is "Your accounts couldn't be updated with
information from your bank or brokerage. To learn more, on the Tools menu,
point to Internet Updates, and then click Read Call Summary Messages." When
I do that I get "Some accounts were not updated successfully. Please try
setting up these accounts again."

I report tomorrow afternoon any thing I find out! Until this is fixed I
guess I'll have to keep manually downloading statements from each individual
institution's web site like I did with Money 2003. Or only use Discover card
:)

Julie


"Doug Moller" wrote:

> I have been using Money 2006 since mid 2005 with no problems. However, now
> several of my accounts will not complete internet updates. The Quotes/news
> and my American Express account update just fine. But my other credit card
> (MBNA) and bank accounts (WAMU) will not update. I get the following message
> with no further detail:
>
> Your las call encountered an error: 1/21/2006 11:21 AM
> Microsoft Money could not update your account. Please try to update your
> accountagain. If the problem continues, contact Customer Support.
>
> Do any of you know how to get more info on the error? I haven't had any luck
> with the support site.
>
> Thank you for your time!!
>
> Doug

JD01904
Sun Jan 22 06:30:02 CST 2006

"Julie Kubik" wrote:
>
> The specific error I get is "Your accounts couldn't be updated with
> information from your bank or brokerage. To learn more, on the Tools menu,
> point to Internet Updates, and then click Read Call Summary Messages." When
> I do that I get "Some accounts were not updated successfully. Please try
> setting up these accounts again."
>
Yeah, add me to this list. In Money 06 Premium, AMEX works fine but the 2
MBNA accounts won't do anything but give me the error above.
I think the most infuriating part (besides the program not doing what it
should do) is that it updated fine for about a week and then just stopped
working for no apparent reason. At least there's some comfort in knowing
that I'm not the only one being driven crazy by this foolishness. :-) JD

Stan
Sun Jan 22 09:26:02 CST 2006

I have not done any upgrades or config changes and am seeing the same
problem. I am using Money 2005. The error number I get is OFXIE12002.

"JD01904" wrote:

> "Julie Kubik" wrote:
> >
> > The specific error I get is "Your accounts couldn't be updated with
> > information from your bank or brokerage. To learn more, on the Tools menu,
> > point to Internet Updates, and then click Read Call Summary Messages." When
> > I do that I get "Some accounts were not updated successfully. Please try
> > setting up these accounts again."
> >
> Yeah, add me to this list. In Money 06 Premium, AMEX works fine but the 2
> MBNA accounts won't do anything but give me the error above.
> I think the most infuriating part (besides the program not doing what it
> should do) is that it updated fine for about a week and then just stopped
> working for no apparent reason. At least there's some comfort in knowing
> that I'm not the only one being driven crazy by this foolishness. :-) JD

christer
Sun Jan 22 12:38:39 CST 2006

I just purchased Money 2006 Premium yesterday (nice timing, eh) and
was only able to setup a couple of accounts. MBNA, Presidential, WaMu
etc all failed.

Chatted with support and they said it's a CashEdge problem. I gather
that is one of their third party providers for banks not offering the
OFX interface.

They said to check back today, and as of now (1PM eastern) it is
still not working. Kind of frustrating as I had blocked off a good
chunk of time this weekend to get everything setup properly.

Mike
Sun Jan 22 13:39:28 CST 2006

> Chatted with support and they said it's a CashEdge problem. I gather
>that is one of their third party providers for banks not offering the
>OFX interface.
>
> They said to check back today, and as of now (1PM eastern) it is
>still not working. Kind of frustrating as I had blocked off a good
>chunk of time this weekend to get everything setup properly.


Same thing here. I was told to check again today and see if it was
working. They told me it was a CashEdge problem as well.

Like your updates, mine are still not working.

Mike Alexander
PP-ASEL
Temecula, CA
See my online aerial photo album at
http://flying.4alexanders.com

JulieKubik
Sun Jan 22 16:58:02 CST 2006

I just got off the phone with them and they are having a problem with 3rd
party auto download feature when adding new accounts. Apparently the problem
started yesterday and they are trying to fix it. So that's my problem since
yesterday I tried adding the accounts. I know some of you reported having
trouble for weeks or it used to work and now dosn't. I don't know if it's
all related but I hope that they do get this fixed in a few days because I
think the auto download is a really great feature.
Good luck!

"Julie Kubik" wrote:

> I'm having the same problem. Or similar anyway I upgraded from Money 2003 so
> this is my first time using this automotic download feature for some of my
> accounts. My Discover card worked perfect with Money 2003 auto download
> feature and still works great now after the upgrade to 2006. All of my
> accounts that download directly from the institution work great but any using
> the third-party software yodell or who ever it is don't seem to work. I'm
> calling tomorrow for phone support but I wanted to mention here that someone
> else is having the same problem so hopefully they'll look into it if they see
> many people with the problem.
>
> The specific error I get is "Your accounts couldn't be updated with
> information from your bank or brokerage. To learn more, on the Tools menu,
> point to Internet Updates, and then click Read Call Summary Messages." When
> I do that I get "Some accounts were not updated successfully. Please try
> setting up these accounts again."
>
> I report tomorrow afternoon any thing I find out! Until this is fixed I
> guess I'll have to keep manually downloading statements from each individual
> institution's web site like I did with Money 2003. Or only use Discover card
> :)
>
> Julie
>
>
> "Doug Moller" wrote:
>
> > I have been using Money 2006 since mid 2005 with no problems. However, now
> > several of my accounts will not complete internet updates. The Quotes/news
> > and my American Express account update just fine. But my other credit card
> > (MBNA) and bank accounts (WAMU) will not update. I get the following message
> > with no further detail:
> >
> > Your las call encountered an error: 1/21/2006 11:21 AM
> > Microsoft Money could not update your account. Please try to update your
> > accountagain. If the problem continues, contact Customer Support.
> >
> > Do any of you know how to get more info on the error? I haven't had any luck
> > with the support site.
> >
> > Thank you for your time!!
> >
> > Doug

john
Mon Jan 23 04:40:59 CST 2006

Thanks for the info. I've been getting that same CashEdge
synchronization error since Thursday evening (1/19). I have deleted my
information up on MSN several times and tried to create new accounts to
re-active the synch for my checking and several credit cards. All with
no luck. This is the second time in four weeks that my accounts have
stopped auto-synching. The accounts that use OFX have never had
problems --- only those that rely on MSN and its links to account
aggreagation services like Yodlee and CashEdge.

The third-party synchronization seems to fail periodically as banks
update their security to rely on images (showing a number) during login
authentication to improve their security against automated hacking
routines.

In the future, when my autosynch fails, I'll check back on this board
to see if others are having problems. I hope this specific CashEdge
problems gets fixed soon. I wasted at least three hours this weekend
trying to get around this. :(

gwd
Mon Jan 23 18:57:02 CST 2006

I have been a msmoney user for years. This update 2006 and the bank security
issues have finally done it. I am going to quicken. They are working
correctly with almost all the banks that microsoft is having issues with. We
use Quickbooks where I work and our account is with BOA. No issues here.
Money 2006 hangs much more than ever before. I takes way too long for me to
be able to use the product after it has loaded. If I try to do anything
before it is ready, lock up..................
Really disgusted user

"john.salzberg@gmail.com" wrote:

> Thanks for the info. I've been getting that same CashEdge
> synchronization error since Thursday evening (1/19). I have deleted my
> information up on MSN several times and tried to create new accounts to
> re-active the synch for my checking and several credit cards. All with
> no luck. This is the second time in four weeks that my accounts have
> stopped auto-synching. The accounts that use OFX have never had
> problems --- only those that rely on MSN and its links to account
> aggreagation services like Yodlee and CashEdge.
>
> The third-party synchronization seems to fail periodically as banks
> update their security to rely on images (showing a number) during login
> authentication to improve their security against automated hacking
> routines.
>
> In the future, when my autosynch fails, I'll check back on this board
> to see if others are having problems. I hope this specific CashEdge
> problems gets fixed soon. I wasted at least three hours this weekend
> trying to get around this. :(
>
>

via_newsgroup
Tue Jan 24 10:12:41 CST 2006

In microsoft.public.money, christer.medin@gmail.com wrote:

> I just purchased Money 2006 Premium yesterday (nice timing, eh) and
>was only able to setup a couple of accounts. MBNA, Presidential, WaMu
>etc all failed.
>
> Chatted with support and they said it's a CashEdge problem. I gather
>that is one of their third party providers for banks not offering the
>OFX interface.
>
> They said to check back today, and as of now (1PM eastern) it is
>still not working. Kind of frustrating as I had blocked off a good
>chunk of time this weekend to get everything setup properly.

Try it now.

Flyin'8
Tue Jan 24 10:19:02 CST 2006

> Try it now.

Checking through Moneycentral.msn.com it works fine. Will try it in Money
2006 tonight, but I suspect it is now resolved.

--
Mike Flyin'8
PP-ASEL
Temecula, CA
http://flying.4alexanders.com

JoelRKallman
Fri Jan 27 19:29:02 CST 2006

I'll tell you - I'm about at my wits end as well. What's worse is I have a
number of statements just stacking up on my desk (the ones that I enter
manually into Money). I'm afraid to enter all this stuff now, for fear that
I'm going to be forced back to Money 2005 and enter it all over again.

What's interesting is that I corresponded with support and they had me try
something interesting. They had me create a new Passport account *and* a new
Money file. I setup my MBNA credit card account in this new file and was
able to sync just beautifully. But I then tried to use my original Money
2006 file (the one I upgraded from Money 2005) with this new Passport. It
still couldn't sync. It just sat there forever and I ended up with the same
situation as before.

One other thing I noticed, and maybe this is simply due to the sync
problems, but I thought that the performance of Money 2005 during sync
operations was slow but acceptable. Now, though, this thing is absolutely
glacial. As it's trying to sync and do online updates, the MS Money 2006
program is simply unusable it's so slow.

I may have to turn off online updates altogether, especially if to get the
MBNA updates, I have to go through this whole sync with MSN Money. I have
lots of accounts and lots of data, and this thing just becomes catatonic
after a while. It's a shame - I would have never expected an upgrade that
costs Money to ruin this for me.

Good luck.

Joel

William
Sat Feb 11 19:42:40 CST 2006

Yes, Money has lost this part of its luster. Fortunately, the sites
themselves have gotten better, so it may be better to vist them online and
not worry too much about whether Money can talk with them. I think that
some of it is providers providing more security so that a simple username
and password may no longer be enough. For example, when I access Bank of
America from an infrequently used computer, BOA knows that and throws me an
additional challenge question. Just an exapmle but online acess is getting
both more difficult and safer.


"Joel R. Kallman" <JoelRKallman@discussions.microsoft.com> wrote in message
news:51901548-2312-4F21-83E1-8C5777591AC2@microsoft.com...
> Doug,
>
> If it's any consolation, I'm in exactly the same boat. I have a Fidelity
> MBNA credit card which worked just great in MS Money 2005 (importing daily
> transactions, that is). After upgrading to MS Money 2006 last weekend, it
> wiped out my connection to MBNA, and every time I try to reestablish it,
> it
> either sits and hangs for a couple hours, or it will say that updates are
> not
> available. I took something that worked flawlessly, and after the
> upgrade, I
> simply cannot get this to work. It shouldn't be this difficult, should
> it?
>
> Joel
>
> "Doug Moller" wrote:
>
>> I have been using Money 2006 since mid 2005 with no problems. However,
>> now
>> several of my accounts will not complete internet updates. The
>> Quotes/news
>> and my American Express account update just fine. But my other credit
>> card
>> (MBNA) and bank accounts (WAMU) will not update. I get the following
>> message
>> with no further detail:
>>
>> Your las call encountered an error: 1/21/2006 11:21 AM
>> Microsoft Money could not update your account. Please try to update your
>> accountagain. If the problem continues, contact Customer Support.
>>
>> Do any of you know how to get more info on the error? I haven't had any
>> luck
>> with the support site.
>>
>> Thank you for your time!!
>>
>> Doug

valerie
Fri Apr 21 21:27:01 CDT 2006

I don't think they will ever resolve this issue! I'm new to the newsgroup
but have used several versions of Money since 2000. I now have the problem
with two accounts: MBNA and Sam's Club Credit. I had been banging my head
against the wall thinking I was doing something wrong but now I see others
have the same problem.
--
valerie


"Doug Moller" wrote:

> I have been using Money 2006 since mid 2005 with no problems. However, now
> several of my accounts will not complete internet updates. The Quotes/news
> and my American Express account update just fine. But my other credit card
> (MBNA) and bank accounts (WAMU) will not update. I get the following message
> with no further detail:
>
> Your las call encountered an error: 1/21/2006 11:21 AM
> Microsoft Money could not update your account. Please try to update your
> accountagain. If the problem continues, contact Customer Support.
>
> Do any of you know how to get more info on the error? I haven't had any luck
> with the support site.
>
> Thank you for your time!!
>
> Doug

holenet
Fri Apr 21 23:02:55 CDT 2006

Oh I know, I still have this happening too. The only way I was able to
get it to work, was to create a new Money file and pull in data from
MSN, but of course now it's been weeks since the problem started again
and my MSN data is way in need of updating. I've had to use that
work-around at least four times now.

Ridiculous!


valerie wrote:
> I don't think they will ever resolve this issue! I'm new to the newsgroup
> but have used several versions of Money since 2000. I now have the problem
> with two accounts: MBNA and Sam's Club Credit. I had been banging my head
> against the wall thinking I was doing something wrong but now I see others
> have the same problem.
> --
> valerie