Was receiving an error message that either e-mail address or the
password was incorrect each time I tried to open my Money file. So I
could not open the file. After a long search on the web I FINALLY
managed to solve this issue. I see that a lop of people have the same
problem or similar. Here is the article link which did it for me
(method 6 has worked for me):
http://support.microsoft.com/kb/891338/en-us . If you are unable to
access the article via the link, please refer to the copied contents
below. Hope this helps.
Anna
Method 1: Correct the system date
To resolve this issue if the system date is not set correctly, change
the system date to the correct date and time. To do this, close Money
and follow these steps:
1=2E Click Start, click Run, type timedate.cpl, and then click OK.
2=2E Change the date and time to today's date and time.
3=2E Click OK to accept the changes.
4=2E Open Money and attempt to sign in.
If these steps do not resolve your issue, continue to Method 2.
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Method 2: Verify your Internet connection
1=2E Start Microsoft Internet Explorer.
2=2E Visit the following Microsoft Web site:
http://moneycentral.msn.com/home.asp
(http://moneycentral.msn.com/home.asp)
If you cannot connect to this Microsoft Web site, contact your ISP to
troubleshoot your connection issues.
If you can connect to this Microsoft Web site, go to Method 3.
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Method 3: Verify your Passport Network status
1=2E Start Internet Explorer.
2=2E Visit the following Microsoft Web site:
http://moneycentral.msn.com/home.asp
(http://moneycentral.msn.com/home.asp)
3=2E Click Sign In, type the Passport Network information that you use in
Money, and then click Sign In. If you are automatically signed in to
the Passport Network, follow these steps:
a=2E Click Sign Out, and then click Sign In.
b=2E Type the Passport Network information that you use in Money, click
to clear the Sign me in automatically check box, and then click Sign
In.
4=2E Click Sign Out again, and then start Money. Try to sign in to the
Passport Network when you are prompted to.
If this does not resolve the issue, go to Method 4.
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Method 4: Verify that Money detects your Internet connection
1=2E Click Start, point to Search, and then click For Files or Folders.
2=2E Click All files and folders.
3=2E In the All or part of the file name box, type Sample.mny, click My
Computer in the Look in box, and then click Search.
4=2E In the list of found files, double-click the Sample.mny file for
Money.
5=2E In Money, click Tools, point to Internet Updates, click Update now,
and then click Update.
After you choose to update, examine the "Call Summary" message to see
if there is an error that is associated with the connection. To do
this, click Tools, click Internet Updates, and then click Read Call
Summary Messages.
If you receive an error message that is associated with the connection,
Money is not correctly detecting your Internet connection. For more
information about how to troubleshoot issues with your Internet
connection, click the following article number to view the article in
the Microsoft Knowledge Base:
899935 (http://support.microsoft.com/kb/899935/) You cannot connect to
the Internet when you try to use a feature in Money that requires an
Internet connection
If this method does not resolve your issue and Money is correctly
detecting an Internet connection, go to Method 5.
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Method 5: Register the Msxml3.dll file
To register the Msxml3.dll file, click Start, click Run, type regsvr32
Msxml3.dll , and then click OK. If the file is not found, follow these
steps:
1=2E Click Start, point to Search, and then click For Files or Folders.
2=2E Click All files and folders.
3=2E In the All or part of the file name box, type msxml , click My
Computer in the Look in box, and then click Search.
4=2E In the list of found files, right-click the Msxml3.dll file, and
then click Copy.
5=2E Click Start, click Run, type %Systemroot%\system32 , and then click
OK.
6=2E On the Edit menu, click Paste.
7=2E Click Start, click Run, type regsvr32 Msxml3.dll , and then click
OK.
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Method 6: Repair the Money data file
For more informationabout how to repair your Money data file, click the
following article number to view the article in the Microsoft Knowledge
Base:
182608 (http://support.microsoft.com/kb/182608/) How to diagnose and
repair damage in a Money data file
After you repair your Money data file, try to sign in to your Money
data file by using your Passport Network credentials. If you still
cannot sign in, go to Method 9.
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Method 7: Reset Internet Explorer options and remove all cookies and
temporary Internet files
1=2E Click Start, click Run, type inetcpl.cpl, and then click OK.
2=2E Click the Privacy tab, and then move the slider to the bottom to
select Accept All Cookies.
3=2E Click the Security tab, click the Internet icon, and then click
Custom Level.
4=2E In the Reset custom settings list, click Medium Low.
5=2E Click Reset, click Yes when you are prompted to make the change, and
then click OK.
6=2E Click the Advanced tab, and then click Restore Defaults.
7=2E Click Apply, and then click OK.
Now that you have reset your Internet Explorer settings, delete the
Internet cache and remove all the Passport Network, Hotmail, and MSN
cookies on the computer. Note Because there are several versions of
Microsoft Windows, the following steps may be different on your
computer. If they are, see your product documentation to complete these
steps.
1=2E Click Start, click Run, type inetcpl.cpl, and then click OK.
2=2E On the General tab, click Delete Files, and then click OK when you
are prompted to delete all your temporary Internet files.
3=2E Click Settings, click View Files, and then delete any cookies that
end in "@passport," "@msn," or "@hotmail."
Note The cookie files store some settings information for Web sites. If
you do not have any saved settings, or if you are comfortable with
resetting this information, delete all the files that are in this
location.
4=2E Start Money, and then try to open your data file again.
If these steps did not resolve your issue, proceed to Method 6.
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Method 6: Configure your browser to accept cookies
Configure the Web browser to automatically accept cookies. To do this,
follow the appropriate steps for the Web browser that you are using.
Microsoft Internet Explorer 6 or a later version
1=2E On the Tools menu, click Internet Options.
2=2E Click the Privacy tab, and then click Advanced.
3=2E Click Override automatic cookie handling, and then click to select
the Always allow session cookies check box.
4=2E Click OK two times.
Microsoft Internet Explorer 5.0 or Microsoft Internet Explorer 5.5
1=2E On the Tools menu, click Internet Options.
2=2E Click the Security tab.
3=2E Click Internet, and then click Custom Level.
4=2E Under Allow Per-Session Cookies (Not Stored), click Enable.
5=2E Under Allow cookies that are stored on your computer, click Enable.
6=2E Click OK, and then click Yes.
7=2E Click OK.
Netscape Navigator 6.0 or a later version
1=2E On the Edit menu, click Preferences.
2=2E In the Category window, double-click Privacy and Security.
3=2E Click Cookies.
4=2E Click Enable all cookies.
5=2E Click to clear the Warn me before storing a cookie check box.
6=2E Click OK.
After you make these changes, test your ability to connect to the
Passport Network through Money. If you still cannot connect to the
Passport Network, go to Method 7.
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Method 8: Repair the Money data file
For more information about how to repair your Money data file, click
the following article number to view the article in the Microsoft
Knowledge Base:
182608 (http://support.microsoft.com/kb/182608/) How to diagnose and
repair damage in a Money data file
After you repair your Money data file, try to sign in to your Money
data file by using your Passport Network credentials. If you are still
cannot sign in, go to Method 9.
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Method 9: Remove and reinstall Microsoft Money
For more information about how to remove and reinstall Microsoft Money,
click the following article number to view the article in the Microsoft
Knowledge Base:
895866 (http://support.microsoft.com/kb/895866/) How to remove and
reinstall Microsoft Money
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Method 10: Test the issue in a new Microsoft Windows profile
To see if the issue resides in the Windows profile, you can create a
new Administrator profile for the computer, and then move your original
profile settings to the new profile.
For more information about how to create profiles and move profile
information, click the following article number to view the article in
the Microsoft Knowledge Base:
811151 (http://support.microsoft.com/kb/811151/) How to copy data from
a corrupted user profile to a new profile
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Method 11: Install the earlier version of Money, and then disable the
Passport Network
If these methods do not resolve the issue, there may be an issue with
your Money data file because of the conversion from an earlier version
of Money. If this is the issue, you may be able to install the earlier
version of Money, remove your Passport Network credentials from the
file, and then reconvert your file. To do this, follow these steps:
1=2E Remove the current installation of Microsoft Money by using the
information in Method 9.
2=2E Click Start, point to Search, and then click For Files or Folders.
3=2E Click All files and folders.
4=2E In the All or part of the file name box, type *.m14 to locate the
Microsoft Money 2005 data file, click My Computer in the Look in box,
and then click Search.
Note If you want to locate the data file for an earlier version of
Money:
=B7 Type *.m12 for Microsoft Money 2004.
=B7 Type *.m11 for Microsoft Money 2003.
=B7 Type *.m10 for Microsoft Money 2002.
=B7 Type *.m09 for Microsoft Money 2001.
5=2E Double-click the file that you located in step 4.
6=2E On the File menu, click Password Manager, and then click Remove.
7=2E Insert the Money 2005 CD-ROM in your CD or DVD drive, and then
follow the instructions that appear on the screen to install Money
2005.
8=2E On the "Help protect your online privacy and security" screen, click
Accept to associate Passport Network credentials with your Money data
file.
9=2E Verify that you can open your Money data file. To do this, click
File, click Open, click your Money data file, and then click Open.
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WORKAROUND
You may be able to work around this issue by verifying your Passport
Network credentials offline. If an Internet connection is not
available, follow these steps:
1=2E Start Money.
2=2E On the Sign in to open your Money file page, type your Passport
Network credentials, click to select the Work Offline check box, and
then click Next.
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MORE INFORMATION
For more information about how to change your your Passport Network
credentials on your Money file, click the following article number to
view the article in the Microsoft Knowledge Base:
899624 (http://support.microsoft.com/kb/899624/) How to configure Money
to use the Passport Network credentials that you use to sign in to
Money
For more information about obtaining the online purchase of Microsoft
Money, click the following article number to view the article in the
Microsoft Knowledge Base:
889930 (http://support.microsoft.com/kb/889930/) How to troubleshoot
issues that you may experience with the online download of Microsoft
Money
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APPLIES TO
=B7 Microsoft Money 2006 Deluxe
=B7 Microsoft Money 2006 Premium
=B7 Microsoft Money 2006 Small Business
=B7 Microsoft Money 2006 Standard
=B7 Microsoft Money 2005 Deluxe Edition
=B7 Microsoft Money 2005 Premium Edition
=B7 Microsoft Money 2005 Small Business Edition
=B7 Microsoft Money 2005 Standard Edition
=B7 Microsoft Money 2004 Deluxe Edition
=B7 Microsoft Money 2004 Premium Edition
=B7 Microsoft Money 2004 Small Business Edition
=B7 Microsoft Money 2004 Standard Edition
=B7 Microsoft Money 2003 Deluxe Edition
=B7 Microsoft Money 2003 Deluxe and Business Edition
=B7 Microsoft Money 2003 Standard Edition
=B7 Microsoft Money 2003 Suite
=B7 Microsoft Money 2002 Deluxe and Business Edition
=B7 Microsoft Money 2002 Deluxe Edition
=B7 Microsoft Money 2002 Home Banking Edition
=B7 Microsoft Money 2007 Deluxe
=B7 Microsoft Money 2007 Home & Business
=B7 Microsoft Money 2007 Premium
=B7 Microsoft Money Essentials
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Keywords:=20
kbui kbtshoot kbprb KB891338