I use MSN Bill Pay with Microsoft Money. I own a copy of Microsoft
Money 2004.
1. Things were fine until I downloaded a "trial version of Money
2005"
2. In loading Money 2005, I made the mistake of doing the
"recommended" load over Money 2004, which wipes out Money 2004
(incidentally, that was a download too - but more to come about that).
3. Microsoft Money 2005 completely wiped out my MSN bill pay file.
YEARS OF DATA with no way of retrieving the data, according to MSN
Bill Pay support people.
4. After three hours with 6 different support people from MSN Bill
Pay, the best explaination I could get is that somehow the link
between Microsoft Passport and MSN bill pay was corrupted by Microsoft
Money 2005, after the install of Money 2005.
5. MSN Bill Pay support told me that THIS IS A BIG problem that
happening to users ALL THE TIME. The informed me that Microsoft Money
2005 developers do not have a fix.
6. MSN Bill pay transferred me to the Microsoft Money support site.
The Microsoft Money 2005 support site WOULD NOT HELP ME, because I'm
using a "trial" version of Money 2005 and cannot find my documentation
for the "erased" Money 2004.
7. I asked Microsoft Money support people if I could download my
copy of Microsoft Money 2004 once again, because of these problems
with Microsoft 2005. I have now been conveniently "hung up" on three
times now by Microsoft, and no download.
8. I am now without:
MSN Bill pay data
a correct Microsoft Passport
and without a copy of Microsoft Money.
9. Over four hours on the phone with Microsoft. The sad part is,
Microsoft does not give a damn about my problem. Where is "customer
care" they boast about?