Failed Login - Passport info cannot be verified.

Just bought Money 2006 Standard (Canadian Edition), and installed the program
without difficulties. However, I am unable to login to Passportâ?¦prompted:
â??Your sign-on information could not be verifiedâ??. I can log in to my Hotmail
account, or any other online element requiring my passport. I have logged
off, thinking a conflict may be the issue, and have reviewed the online
support options, and tried a fewâ?¦all too no avail.

If I cannot log into this program, I canâ??t use it! All suggestions welcome!

Cheers,

Dave

Cal
Wed Apr 12 07:16:25 CDT 2006

In microsoft.public.money, Dave Brydon wrote:

>Just bought Money 2006 Standard (Canadian Edition), and installed the program
>without difficulties. However, I am unable to login to Passport?prompted:
>?Your sign-on information could not be verified?. I can log in to my Hotmail
>account, or any other online element requiring my passport. I have logged
>off, thinking a conflict may be the issue, and have reviewed the online
>support options, and tried a few?all too no avail.
>
>If I cannot log into this program, I can?t use it! All suggestions welcome!

If you are trying to work with an existing file with a Passport, you
would need to log into Passport on the file. If you were creating a
new file, you would not need a Passport on that file. You would
select "decline" as you are creating the new file.

DaveBrydon
Wed Apr 12 07:29:02 CDT 2006



"Cal Learner" wrote:

> If you are trying to work with an existing file with a Passport, you
> would need to log into Passport on the file. If you were creating a
> new file, you would not need a Passport on that file. You would
> select "decline" as you are creating the new file.
>

Yes, I am trying to create my first file to begin; but if I do not accept to
use Passport, I will not be able to update my banking info automatically; or
can I set that up once in my new file?

Cal
Wed Apr 12 07:59:42 CDT 2006

In microsoft.public.money, Dave Brydon wrote:

>
>
>"Cal Learner" wrote:
>
>> If you are trying to work with an existing file with a Passport, you
>> would need to log into Passport on the file. If you were creating a
>> new file, you would not need a Passport on that file. You would
>> select "decline" as you are creating the new file.
>>
>
>Yes, I am trying to create my first file to begin; but if I do not accept to
>use Passport, I will not be able to update my banking info automatically; or
>can I set that up once in my new file?

From what I understand, the Canadian banks are not set up to
download banking info automatically. There will be a website
involved.

See http://www.microsoft.com/money/bankonline.aspx

Unless your financial institution's description includes the phrase
"third party", Passport would not allow fuller access. You can add a
Passport to a file later.

DaveBrydon
Wed Apr 12 08:01:02 CDT 2006

OK, the plot thickens, and is extremely frustrating. I did as suggested and
Declined Passport, and opened a new file. I opened my new file, and tried to
create a Bank Account; Iâ??m asked to connect to the internet, which is what I
what to create and update my banking info. Iâ??m now prompted that Iâ??m not
connected to the internet. First off, Iâ??m always connected; second, I tried
to connect using the Online button in Money, but no luckâ?¦says Iâ??m working
offline, which Iâ??m not. What the heck is up with this program. If this
continues, I think I many have to look at other software, as this is simply
not worth the frustration!

Any further suggestion!

DaveBrydon
Wed Apr 12 08:11:01 CDT 2006


"Cal Learner" wrote:
> From what I understand, the Canadian banks are not set up to
> download banking info automatically. There will be a website
> involved.
>
> See http://www.microsoft.com/money/bankonline.aspx
>
> Unless your financial institution's description includes the phrase
> "third party", Passport would not allow fuller access. You can add a
> Passport to a file later.
>

Not true, I used money several years back, and did all my banking online via
Money. I have to say that the early version worked much better then this
newer oneâ?¦I still cannot connect through Money to the net. Perhaps I need to
figure out the issues with Passport to resolve any issues. I just donâ??t
understand why this is being so difficult. I canâ??t even review the program
properly if Iâ??m not allowed to go online and manage my accounts; this is
completely unacceptable, and Iâ??m a fairly competent using such software and
PCâ??s in general, I cannot imagine the grief of an average user struggling to
get this software up and running :-o(

Cal
Wed Apr 12 08:12:19 CDT 2006

In microsoft.public.money, Dave Brydon wrote:

>OK, the plot thickens, and is extremely frustrating. I did as suggested and
>Declined Passport, and opened a new file. I opened my new file, and tried to
>create a Bank Account; I?m asked to connect to the internet, which is what I
>what to create and update my banking info. I?m now prompted that I?m not
>connected to the internet. First off, I?m always connected; second, I tried
>to connect using the Online button in Money, but no luck?says I?m working
>offline, which I?m not. What the heck is up with this program. If this
>continues, I think I many have to look at other software, as this is simply
>not worth the frustration!

Can you connect to websites such as
http://www.microsoft.com/money/bankonline.aspx with IE6?

Money 2006 is not compatible with IE7 beta.

DaveBrydon
Wed Apr 12 08:23:01 CDT 2006

"Cal Learner" wrote:

> Can you connect to websites such as
> http://www.microsoft.com/money/bankonline.aspx with IE6?
>
> Money 2006 is not compatible with IE7 beta.
>
Iâ??m running IE 6, and have viewed the link provided, and all my banks are
present. I have shut down, re-booted, and reviewed all the online helpâ?¦I
have just emailed MS Support on this issue, and Iâ??ll have to wait and see
what they can offer. So much for ease of use; I wasted several hours last
night with this issue, and have invested another 2 hours today. Not happy!

Cal
Wed Apr 12 08:32:25 CDT 2006

In microsoft.public.money, Dave Brydon wrote:

>
>"Cal Learner" wrote:
>> From what I understand, the Canadian banks are not set up to
>> download banking info automatically. There will be a website
>> involved.
>>
>> See http://www.microsoft.com/money/bankonline.aspx
>>
>> Unless your financial institution's description includes the phrase
>> "third party", Passport would not allow fuller access. You can add a
>> Passport to a file later.
>>
>
>Not true,

What did I say that you think is not true?

> I used money several years back, and did all my banking online via
>Money. I have to say that the early version worked much better then this
>newer one?I still cannot connect through Money to the net. Perhaps I need to
>figure out the issues with Passport to resolve any issues. I just don?t
>understand why this is being so difficult. I can?t even review the program
>properly if I?m not allowed to go online and manage my accounts; this is
>completely unacceptable, and I?m a fairly competent using such software and
>PC?s in general, I cannot imagine the grief of an average user struggling to
>get this software up and running :-o(

Help should have info on how to contact Microsoft.

-=_Zaii_=-
Wed Apr 12 10:33:02 CDT 2006

In internet explorer options, Advanced tab, check the boxes near the bottom
for "Do not save encrypted pages to disk" and "Empty Temporary Internet Files
when browser is closed". Can also try the Delete Files button on the general
tab.

"Dave Brydon" wrote:

> "Cal Learner" wrote:
>
> > Can you connect to websites such as
> > http://www.microsoft.com/money/bankonline.aspx with IE6?
> >
> > Money 2006 is not compatible with IE7 beta.
> >
> Iâ??m running IE 6, and have viewed the link provided, and all my banks are
> present. I have shut down, re-booted, and reviewed all the online helpâ?¦I
> have just emailed MS Support on this issue, and Iâ??ll have to wait and see
> what they can offer. So much for ease of use; I wasted several hours last
> night with this issue, and have invested another 2 hours today. Not happy!

Mark
Wed Apr 12 11:43:38 CDT 2006

Reference http://support.microsoft.com/kb/899935/en-us (it does apply to
Money 2006 as well).

-Mark
"Dave Brydon" <DaveBrydon@discussions.microsoft.com> wrote in message
news:613B874C-5799-4D14-9340-54F26B176314@microsoft.com...
> "Cal Learner" wrote:
>
> > Can you connect to websites such as
> > http://www.microsoft.com/money/bankonline.aspx with IE6?
> >
> > Money 2006 is not compatible with IE7 beta.
> >
> I'm running IE 6, and have viewed the link provided, and all my banks are
> present. I have shut down, re-booted, and reviewed all the online help.I
> have just emailed MS Support on this issue, and I'll have to wait and see
> what they can offer. So much for ease of use; I wasted several hours last
> night with this issue, and have invested another 2 hours today. Not
happy!

DaveBrydon
Wed Apr 12 11:48:02 CDT 2006

"-=_Zaii_=-" wrote:

> In internet explorer options, Advanced tab, check the boxes near the bottom
> for "Do not save encrypted pages to disk" and "Empty Temporary Internet Files
> when browser is closed". Can also try the Delete Files button on the general
> tab.
>
Hi; I did as asked, but no change :-o(

While playing around, although Money still says I cannot connect to the
internet, even though Iâ??m connected, I can enter my Banks URL address
directly and go to the site, while in Money. Now hereâ??s the kicker; I went
to my banks site, and thought that I would simply download my account
transactions directly, which I did, and the bank site stated that I didâ?¦but
nothing shows in Money. In the older version, I would simple click on, go to
site, or update account etcâ?¦and it would take me to my bank, I would login,
and download my transactions, and bingo, they would populate the correct
fields for my review. Why is Money 2006 giving me such a hard time? And I
still canâ??t log into Money using my Passport?

DaveBrydon
Wed Apr 12 11:57:01 CDT 2006

Tried that, and just deleted it, and retried, plus re-boot...still no luck.

"Mark" wrote:

> Reference http://support.microsoft.com/kb/899935/en-us (it does apply to
> Money 2006 as well).
>
> -Mark
> "Dave Brydon" <DaveBrydon@discussions.microsoft.com> wrote in message
> news:613B874C-5799-4D14-9340-54F26B176314@microsoft.com...
> > "Cal Learner" wrote:
> >
> > > Can you connect to websites such as
> > > http://www.microsoft.com/money/bankonline.aspx with IE6?
> > >
> > > Money 2006 is not compatible with IE7 beta.
> > >
> > I'm running IE 6, and have viewed the link provided, and all my banks are
> > present. I have shut down, re-booted, and reviewed all the online help.I
> > have just emailed MS Support on this issue, and I'll have to wait and see
> > what they can offer. So much for ease of use; I wasted several hours last
> > night with this issue, and have invested another 2 hours today. Not
> happy!
>
>
>

DaveBrydon
Wed Apr 12 12:16:01 CDT 2006

Sorry, replied to quickly; my Bank(s) do not allow automatic updating â?? I was
thinking about downloading on demand and updating My Money accounts.

"Cal Learner" wrote:
> From what I understand, the Canadian banks are not set up to download banking info automatically. There will be a website involved.
>
> See http://www.microsoft.com/money/bankonline.aspx
>
> Unless your financial institution's description includes the phrase
> "third party", Passport would not allow fuller access. You can add a
> Passport to a file later.
>
>

Cal
Wed Apr 12 14:43:52 CDT 2006

In microsoft.public.money, Dave Brydon wrote:

>"-=_Zaii_=-" wrote:
>
>> In internet explorer options, Advanced tab, check the boxes near the bottom
>> for "Do not save encrypted pages to disk"

I would *CLEAR* that selection.

> and "Empty Temporary Internet Files
>> when browser is closed". Can also try the Delete Files button on the general
>> tab.
>>
>Hi; I did as asked, but no change :-o(
>
>While playing around, although Money still says I cannot connect to the
>internet, even though I?m connected, I can enter my Banks URL address
>directly and go to the site, while in Money. Now here?s the kicker; I went
>to my banks site, and thought that I would simply download my account
>transactions directly, which I did, and the bank site stated that I did?but
>nothing shows in Money. In the older version, I would simple click on, go to
>site, or update account etc?and it would take me to my bank, I would login,
>and download my transactions, and bingo, they would populate the correct
>fields for my review. Why is Money 2006 giving me such a hard time? And I
>still can?t log into Money using my Passport?
>

Bob
Thu Apr 13 03:04:35 CDT 2006

Are you using Norton in it's various anti-virus/firewall guises?

If so you need to uninstall Money, uninstall Norton, install Money and then
reinstall Norton.

--
Regards
Bob Peel,
Microsoft MVP - Money

For UK tips & fixes see
http://support.microsoft.com/default.aspx?scid=fh;EN-GB;mny.


I do not respond to any emails that I have not specifically asked for.

"Dave Brydon" <DaveBrydon@discussions.microsoft.com> wrote in message
news:7889FE36-2041-4705-849B-84CDBBC1DDF5@microsoft.com...
> Tried that, and just deleted it, and retried, plus re-boot...still no
> luck.
>
> "Mark" wrote:
>
>> Reference http://support.microsoft.com/kb/899935/en-us (it does apply to
>> Money 2006 as well).
>>
>> -Mark
>> "Dave Brydon" <DaveBrydon@discussions.microsoft.com> wrote in message
>> news:613B874C-5799-4D14-9340-54F26B176314@microsoft.com...
>> > "Cal Learner" wrote:
>> >
>> > > Can you connect to websites such as
>> > > http://www.microsoft.com/money/bankonline.aspx with IE6?
>> > >
>> > > Money 2006 is not compatible with IE7 beta.
>> > >
>> > I'm running IE 6, and have viewed the link provided, and all my banks
>> > are
>> > present. I have shut down, re-booted, and reviewed all the online
>> > help.I
>> > have just emailed MS Support on this issue, and I'll have to wait and
>> > see
>> > what they can offer. So much for ease of use; I wasted several hours
>> > last
>> > night with this issue, and have invested another 2 hours today. Not
>> happy!
>>
>>
>>

DaveBrydon
Thu Apr 13 07:31:02 CDT 2006

Quick update: the following procedure solved my problem, and all is currently
working fine; thank you all for your responses!

Change the Internet Connection setting in Money
======================================
1. Start Money 2006 and click File, click New... or click File, click New
and then click New File....
2. Click Next, choose Decline and click Yes when you receive a warning.
3. Check the "I don't want to use a password for my Money file" option and
click Next.
4. Click the "Skip Account Setup" link and click Finish.
5. Click Tools and click Settings and then click Browser settings and select
Connection Settings.
6. Check if there are any connections listed under "Dial-up and Virtual
Private Network settings". If there are any, select each of them one by one
and make sure "Never dial a connection" is selected.
7. Click the "LAN Settings" button, make sure the settings are correct, and
then click OK.
8. Switch to the Advanced tab and make sure the following items are checked:
-Use HTTP 1.1
-Use HTTP 1.1 through proxy connections
9. Click OK and close Money 2006.
10. Restart the computer and try to update the program again.

Cal
Thu Apr 13 07:38:43 CDT 2006

In microsoft.public.money, Dave Brydon wrote:

<snip>
>5. Click Tools and click Settings and then click Browser settings and select
>Connection Settings.
>6. Check if there are any connections listed under "Dial-up and Virtual
>Private Network settings". If there are any, select each of them one by one
>and make sure "Never dial a connection" is selected.
>7. Click the "LAN Settings" button, make sure the settings are correct, and
>then click OK.
>8. Switch to the Advanced tab and make sure the following items are checked:
>-Use HTTP 1.1
>-Use HTTP 1.1 through proxy connections
>9. Click OK and close Money 2006.

Thanks for the info. In your case, which step do you think was the
one where you made the change that made it work for you?

DaveBrydon
Thu Apr 13 07:49:02 CDT 2006

"Cal Learner-- MVP" wrote:
>
> Thanks for the info. In your case, which step do you think was the
> one where you made the change that made it work for you?
>

The only settings I changed were steps 7 and 8. I changed my LAN setting to
Auto detect, and selected both HTTP options;
- Use HTTP 1.1
- Use HTTP 1.1 through proxy connections

I then rebooted, and all worked fine.

Hope you have a great weekend!

Cheers,

Dave