This is the text of my querry to ms money support, posting here too to see
if anyone can help. Many thx!
I have a credit card account that is several years old that I have been
balancing monthly. About 2 years ago there was a transaction from my
checking account to the credit card account for payment (from checking acct
set up as a transfer to the cc account) that for some reason was voided and
entered again. The amount of these transaction appears correctly in the
account balance section (the voided transaction has no impact however the
re-enetered transaction has the correct credit amount). The cc account was
balanced after this transaction, however the voided transaction appears as
reconciled "R" while the re-enetered transaction does not appear with the
reconciled "R" flag. Subsequent balancing of the cc account all appear
correct in that after downloading the statement from the cc issuer (done on
a monthly basis as a downloaded statement). What is strange is that the cc
account when viewed from the money home page or from the account list shows
a credit balance of the amount of that 2-year old payment that is not
reconciled. When I look at the account from the account view, this
descrepancy is not there. My attempts to get this account to balance have
been unsuccessful. I have tried setting the old transaction to "R" during
the monthly balance process however then money wants to enter reconciliation
transaction to offset the diference it starting balance, if it do this then
the account appears correctly when viewed from the money home page or
account listings, but when viewed from the account itself, the
reconciliation transaction is making the "amount i owe" appear the amount of
the 2-year old payment transaction plus current charges. So my question is,
how do i force this account to reconcile and keep the view of the accoutn on
money home and from within the account in synch? please note that i have
been trying various approaches to fix the account on a backup version of the
file so I can backtrack on this.