Contacting Money support - hold time

While manually updating my prices for last week (when price server
wasn't working) and running a report for June, I noticed a Frequent
Flyer Miles item as an option of the report . I didn't know I could
track FF miles, so I clicked HELP - and entered - Frequent flyer - no
hits. I noticed a " contact us " link in the bottom of the now useless
help window so I clicked it. It brought me to the money support page - I
clicked M2006 and got here:
http://support.microsoft.com/oas/default.aspx?ln=en-us&prid=9009&gprid=321298
I saw that to chat with someone , the wait time was 12 minutes, 49
seconds. Hmmmm I had never used any of this - interesting. I went back
to the kitchen for a few minutes and when I returned. the hold time was:
12 minutes, 49 seconds. I left that internet screen open . It's been
about 20 minutes - guess what the hold time is: You're right - 12
minutes, 49 seconds ( yes I've refreshed, closed/reopened - still 12
minutes, 49 seconds)
The point of this: if you ARE ever holding for live support , don't
believe what it says on the screen - I know that USUALLY it's a guess,
but in their case it seems a VERY poor one. Depends on avg call vs " the
guy on the line now". I just tried one last time - now it shows Wait
time: 25 minutes, 38 seconds - seems more like it.

GuildenNL
Thu Aug 03 09:19:02 CDT 2006

You have just mentioned the most glaring negative "feature" of Money - the
rotten Help documentation. I used Quicken for 16 years so knew a lot about
each release. Changing to Money took effort and I expected that, but was
slackjawed, knocked off of my chair with the absolutely rotten Help.

Frequent Flyer is what brought me to this forum as well. How can you have a
function and not document it to at least show in an index and glossary?
Perhaps it will show up if I knew how to spell it in Hindi. ;-{P

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"- Bobb -" wrote:

> While manually updating my prices for last week (when price server
> wasn't working) and running a report for June, I noticed a Frequent
> Flyer Miles item as an option of the report . I didn't know I could
> track FF miles, so I clicked HELP - and entered - Frequent flyer - no
> hits. I noticed a " contact us " link in the bottom of the now useless
> help window so I clicked it. It brought me to the money support page - I
> clicked M2006 and got here:
> http://support.microsoft.com/oas/default.aspx?ln=en-us&prid=9009&gprid=321298
> I saw that to chat with someone , the wait time was 12 minutes, 49
> seconds. Hmmmm I had never used any of this - interesting. I went back
> to the kitchen for a few minutes and when I returned. the hold time was:
> 12 minutes, 49 seconds. I left that internet screen open . It's been
> about 20 minutes - guess what the hold time is: You're right - 12
> minutes, 49 seconds ( yes I've refreshed, closed/reopened - still 12
> minutes, 49 seconds)
> The point of this: if you ARE ever holding for live support , don't
> believe what it says on the screen - I know that USUALLY it's a guess,
> but in their case it seems a VERY poor one. Depends on avg call vs " the
> guy on the line now". I just tried one last time - now it shows Wait
> time: 25 minutes, 38 seconds - seems more like it.
>
>