Confirmation Email for Downloaded Upgrade to Money Premium 2006

I purchased Money Premium 2006 via a popup in my current Money Premium 2005.
I have not recieved a confirmation email of my order which I have to have to
send in for the $30 rebate. How long should it take to get this confirmation?

Also, I tried using the email or chat support and it says my serial number
is not recognized and will not let me open a case with Microsoft. I have
replied to a different thread about that and was told that MS was working on
it, but wanted to open my own thread on the issue as well.

Daniel
Fri Jul 22 01:00:01 CDT 2005

I have a similar problem. I downloaded the full version of Money 2006 Premium
and I wasn't even able to download the rebate form. The dialog box
disappeared before I could save it. Now I really need to have a confirmation
email of my purchase to apply for the $30.00 rebate.

I didn't have this problem purchasing Money 2005 Premium.

"James Cartwright" wrote:

> I purchased Money Premium 2006 via a popup in my current Money Premium 2005.
> I have not recieved a confirmation email of my order which I have to have to
> send in for the $30 rebate. How long should it take to get this confirmation?
>
> Also, I tried using the email or chat support and it says my serial number
> is not recognized and will not let me open a case with Microsoft. I have
> replied to a different thread about that and was told that MS was working on
> it, but wanted to open my own thread on the issue as well.

JamesCartwright
Fri Jul 22 06:34:02 CDT 2005

Looks like I was a bit too impatient on the confirmation email. It arrived
early this morning.

Still cannot use my serial number for online support, and am having problems
with several financial institutions in getting online services set up. Keep
getting page cannot be found or account setup temporarily unavailable
messages every time.

"James Cartwright" wrote:

> I purchased Money Premium 2006 via a popup in my current Money Premium 2005.
> I have not recieved a confirmation email of my order which I have to have to
> send in for the $30 rebate. How long should it take to get this confirmation?
>
> Also, I tried using the email or chat support and it says my serial number
> is not recognized and will not let me open a case with Microsoft. I have
> replied to a different thread about that and was told that MS was working on
> it, but wanted to open my own thread on the issue as well.

DavidGoodhand
Fri Jul 22 09:55:05 CDT 2005

James, as I wrote in my other message to you, Microsoft servers left the
internet entirely for most of the afternoon yesterday. You should be able to
do your online bank setups today.

"James Cartwright" wrote:

> Looks like I was a bit too impatient on the confirmation email. It arrived
> early this morning.
>
> Still cannot use my serial number for online support, and am having problems
> with several financial institutions in getting online services set up. Keep
> getting page cannot be found or account setup temporarily unavailable
> messages every time.
>
> "James Cartwright" wrote:
>
> > I purchased Money Premium 2006 via a popup in my current Money Premium 2005.
> > I have not recieved a confirmation email of my order which I have to have to
> > send in for the $30 rebate. How long should it take to get this confirmation?
> >
> > Also, I tried using the email or chat support and it says my serial number
> > is not recognized and will not let me open a case with Microsoft. I have
> > replied to a different thread about that and was told that MS was working on
> > it, but wanted to open my own thread on the issue as well.