Citicard download issue - fixed???

There have been many reports of problems getting Active Statements from
Citicards. The issue data wasn't being downloaded and the only way to
resolve was by disabling online services, then re-enabling them.

Citi now reports that they have resolved this issue, and the fix was pushed
live on 8/31. Is anyone still seeing the problem since then?

Thanks,

--
Michael Gordon
MVP

William
Wed Sep 07 21:01:30 CDT 2005

Something very strange is/was going on with online services in Money 2002
over the past month or so. Don't know how others were affected.

I never had any problems downloading active statements from Citicards where
I have 2 very active accounts but when I tried to setup online services for
a new Citicard account using my mother's Money file a few weeks ago it would
not work. Then I opened a new Visa card myself at Chase and was not able to
setup online services for that account either. I then tried to setup online
services for other test accounts and could not do it at any institution
whatsoever. The screen where you enter your login info would not come up,
instead I got an error message that I reported in other threads.

Today, after reading your post, I tried to setup my mother's account again
just to see what would happen. Strangely, and to my amazement, it worked
fine and I can now setup online services for any institution I like
including Citicards. Whatever the problem was had nothing to do with
Citicards in particular but affected every bank and brokerage in the list of
online institutions. I have made zero changes in my computer setup or
Money, the problem simply disappeared.

I have been using Money since the first version (upgraded every year until
2002) and I have never seen anything like this. Weird. Don't know if MSFT
had anything to do with this situation or not.

Regards,

Bill Wood
Fountain Hills, AZ





"Michael Gordon, MVP" <gordonm@denison.edu> wrote in message
news:%23v82nc$sFHA.4080@TK2MSFTNGP12.phx.gbl...
> There have been many reports of problems getting Active Statements from
> Citicards. The issue data wasn't being downloaded and the only way to
> resolve was by disabling online services, then re-enabling them.
>
> Citi now reports that they have resolved this issue, and the fix was
> pushed live on 8/31. Is anyone still seeing the problem since then?
>
> Thanks,
>
> --
> Michael Gordon
> MVP
>
>
>

Michael
Thu Sep 08 08:55:05 CDT 2005

Very strange, Bill -
Maybe the phases of the moon? Or what you ate for breakfast? Seriously, did
you do a repair of your Money file?

--
Michael Gordon
MVP


"William R Wood" <w.wood@cox.net> wrote in message
news:OYnsHlBtFHA.1568@TK2MSFTNGP10.phx.gbl...
> Something very strange is/was going on with online services in Money 2002
> over the past month or so. Don't know how others were affected.
>
> I never had any problems downloading active statements from Citicards
> where I have 2 very active accounts but when I tried to setup online
> services for a new Citicard account using my mother's Money file a few
> weeks ago it would not work. Then I opened a new Visa card myself at
> Chase and was not able to setup online services for that account either.
> I then tried to setup online services for other test accounts and could
> not do it at any institution whatsoever. The screen where you enter your
> login info would not come up, instead I got an error message that I
> reported in other threads.
>
> Today, after reading your post, I tried to setup my mother's account again
> just to see what would happen. Strangely, and to my amazement, it worked
> fine and I can now setup online services for any institution I like
> including Citicards. Whatever the problem was had nothing to do with
> Citicards in particular but affected every bank and brokerage in the list
> of online institutions. I have made zero changes in my computer setup or
> Money, the problem simply disappeared.
>
> I have been using Money since the first version (upgraded every year until
> 2002) and I have never seen anything like this. Weird. Don't know if
> MSFT had anything to do with this situation or not.
>
> Regards,
>
> Bill Wood
> Fountain Hills, AZ
>
>
>
>
>
> "Michael Gordon, MVP" <gordonm@denison.edu> wrote in message
> news:%23v82nc$sFHA.4080@TK2MSFTNGP12.phx.gbl...
>> There have been many reports of problems getting Active Statements from
>> Citicards. The issue data wasn't being downloaded and the only way to
>> resolve was by disabling online services, then re-enabling them.
>>
>> Citi now reports that they have resolved this issue, and the fix was
>> pushed live on 8/31. Is anyone still seeing the problem since then?
>>
>> Thanks,
>>
>> --
>> Michael Gordon
>> MVP
>>
>>
>>
>
>