anonymous
Fri Jan 16 08:38:42 CST 2004
Sorry, but what I have meant by not new is that I have had
the computer for over a year now and yes I bought it new,
nevertheless I went ahead and uninstalled everything and
so far is working fine, but I haven't finished
reinstalling all my softwares back.
I tried reinstalling the ones that Microsoft said could be
a problem and so far is working, but the netzero file it
hasn't updated to their latest version, so I'll see if
after that happens is still running.
Thanks.
>-----Original Message-----
>Sorry you're having such a hard time. I figured you had
a software
>conflict on your hands. That's why used computers can be
such a hassle.
>
>Uninstalling everything, FORMATTING your HDDS from the MS
Windows XP
>Installation Disk, then reinstalling your apps, then
personalizing will fix
>this (absent hardware issues) and YES, it's a pain in the
rear.
>
>Since you bought a used computer, was the SYSTEM RECOVERY
SET provided by
>the original manufacturer included?
>
><anonymous@discussions.microsoft.com> wrote in message
>news:0b2f01c3db82$cfb80180$a601280a@phx.gbl...
>> Last night I spent one hour and a half with Microsoft
>> Support on the phone and they couldn't fix the problem.
>> According to them there is a conflict between Microsoft
>> Money 2004 and Netzero, but I uninstalled netzero and
>> tried again and the problem was still there, then we
>> uninstalled McAfee antivirus and went thru the same
>> process and no solution. They said they know they are
>> having problems, but having found the solution for it
and
>> now I am expecting a call from the senior programmer to
>> try to fix the error problem. This is becoming a very
>> problematic situation since I need to use Money and
can't,
>> and on top of that the store won't take back any open
>> software, so unless Microsoft is able to fix the problem
>> or refund my money I won't have any other choice that to
>> go back to 2003 which was working perfect.
>> Another thing that I though of doing is uninstalling
>> everything and re-installing the factory default
software,
>> but that will take a lot of work on my end to have to
back
>> up all the files I have.
>> At the same time it occured to me that maybe the problem
>> is that I am upgrading from standard 2003 to Deluxe
2004.
>> Thanks for your help and if you have any other idea
please
>> let me know.
>> >-----Original Message-----
>> >
>> >>-----Original Message-----
>> >>If your computer is new, defective disk sounds quite
>> >plausible. I do
>> >>suggest running a system restore. I also suggest
>> making
>> >sure your OS has
>> >>ALL critical updates from MS installed.
>> >>
>> >>You might be in for some major troubleshooting. It
>> >sounds like you
>> >>purchased Money 2004 Deluxe retail. I would get on
the
>> >phone to Microsoft
>> >>for tech support pronto, since you are entitled to it.
>> >>
>> >>Once you fix the problem, it should open. You might
>> have
>> >to exchange for
>> >>another installation disk.
>> >>
>> >><anonymous@discussions.microsoft.com> wrote in message
>> >>news:070a01c3da59$fb21b2a0$a401280a@phx.gbl...
>> >>> just purchased money 2004 deluxe and evey time I
try to
>> >>> start it, it gives me a Microsoft Money has
encounted
>> an
>> >>> error and need to close.
>> >>> I did re-install it several times and it still
>> >happening.
>> >>> Defective disk or what?
>> >>> Help
>> >>
>> >>
>> >>.
>> >>I did updated all the Microsoft files and the problem
is
>> >still there, the computer is not new. Got it to work
the
>> >first time after installing it, but once I click on any
>> of
>> >the home page view to change it, then it gives me the
>> >message and it won't open again.
>> >Thanks for your help, I will take the disk back to the
>> >store and exchange it and then try again, if it doesn't
>> >work then will contact Microsoft for support.
>> >.
>> >
>
>
>.
>