I just got my wife a new Toshiba laptop. We're trying to start
Microsoft Money Essentials OEM for the first time. On the initial
startup it asked if I wanted to run update and I said yes. It
downloaded something and applied the update.

Now when I start it up I have to go through a setup process. I have
put in her LIVE account information but it keep saying that I have to
go online and reenter my login details. When I click the help icon
nothing comes up. It says page can not be displayed. Oddly enouh
when I try to create a new LIVE account through the money setup I also
get a "page cannot be displayed" error as if I'm not on the internet
but I know I am.

I've searched for KB articles and followed the one from Microsoft
regarding this issue but nothing is fixing it.

Please help.

Re: Cannot start money essentials by Cal

Cal
Sun Apr 01 18:59:14 CDT 2007

In microsoft.public.money, Bruce Lawrence wrote:

>I just got my wife a new Toshiba laptop. We're trying to start
>Microsoft Money Essentials OEM for the first time. On the initial
>startup it asked if I wanted to run update and I said yes. It
>downloaded something and applied the update.
>
>Now when I start it up I have to go through a setup process. I have
>put in her LIVE account information but it keep saying that I have to
>go online and reenter my login details. When I click the help icon
>nothing comes up. It says page can not be displayed. Oddly enouh
>when I try to create a new LIVE account through the money setup I also
>get a "page cannot be displayed" error as if I'm not on the internet
>but I know I am.
>
>I've searched for KB articles and followed the one from Microsoft
>regarding this issue but nothing is fixing it.
>
>Please help.


I don't know if this will help. I don't use essentials myself, so
these are just some speculations:

Check that the SSL2 protocol is enabled. That checkbox may be in
IE Tools->InternetOptions->Advanced.

If still no go, in IE, I would go to
Tools->InternetOptions->Security->TrustedSites->Sites list and
uncheck "Require server verification... ". In the trusted sites
list I would add these:

moneycentral.msn.com
fdl.microsoft.com
passport.com
passport.net
login.live.com
g.msn.com
money://

Re: Cannot start money essentials by Marilyn

Marilyn
Sun Apr 01 22:28:32 CDT 2007

There is a good chance that your computer came with "free" software that you
think is useless to you and that you have already deleted from the laptop.
IMHO Money Essentials is in that category. Even if you can get it to work,
you will find it not very helpful. Buy Money Deluxe or Quicken, use an
existing spreadsheet or database program or continue to use the paper based
method of money management that you have used in the past. Save yourself
the frustration of this useless product.
--
Peace,
BobJ

"Cal Learner-- MVP" <via_newsgroup@please.tnx> wrote in message
news:ujh013t5ql6mffj4en4bgemovqdsmind2e@4ax.com...
> In microsoft.public.money, Bruce Lawrence wrote:
>
>>I just got my wife a new Toshiba laptop. We're trying to start
>>Microsoft Money Essentials OEM for the first time. On the initial
>>startup it asked if I wanted to run update and I said yes. It
>>downloaded something and applied the update.
>>
>>Now when I start it up I have to go through a setup process. I have
>>put in her LIVE account information but it keep saying that I have to
>>go online and reenter my login details. When I click the help icon
>>nothing comes up. It says page can not be displayed. Oddly enouh
>>when I try to create a new LIVE account through the money setup I also
>>get a "page cannot be displayed" error as if I'm not on the internet
>>but I know I am.
>>
>>I've searched for KB articles and followed the one from Microsoft
>>regarding this issue but nothing is fixing it.
>>
>>Please help.
>
>
> I don't know if this will help. I don't use essentials myself, so
> these are just some speculations:
>
> Check that the SSL2 protocol is enabled. That checkbox may be in
> IE Tools->InternetOptions->Advanced.
>
> If still no go, in IE, I would go to
> Tools->InternetOptions->Security->TrustedSites->Sites list and
> uncheck "Require server verification... ". In the trusted sites
> list I would add these:
>
> moneycentral.msn.com
> fdl.microsoft.com
> passport.com
> passport.net
> login.live.com
> g.msn.com
> money://