Tagman
Wed Dec 10 21:04:47 CST 2003
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Did you download and install Microsoft Windows XP/ Office 2003/=20
Publisher 2003/ Plus Digital Media or purchase and install from a CD?
"WMJ" <anonymous@discussions.microsoft.com> wrote in message =
news:042f01c3bf81$5725fe60$a501280a@phx.gbl...
I am really frustrated and confused over Microsoft's=20
activation policy on Money 2004 Deluxe Upgrade from Trial.=20
I have attempted to reinstall Money 2004 Deluxe from the=20
file I had downloaded and saved when I first purchased the=20
upgrade. When I entered my activation code it stated the=20
maximum number of times I could activate had been=20
exceeded, and I would have to purchase the product again.=20
It's only been four months since I purchased the upgrade=20
online. I thought this was just a small problem that could=20
be corrected by a call to customer service, since this=20
activation code had only been used to install the product=20
on one computer.
Boy was I wrong. After speaking to four different customer=20
service people, I got the same answer. There is nothing=20
they can do to let me reactivate using the number I=20
received when I purchased Money 2004, or could not give me=20
another number to activate now so I could have access to=20
me file. However, the last two customer service=20
representatives were willing to make a "one-time=20
exception" and send me a cd with Money on it. (The first=20
one told me I was out of luck and would have to purchase=20
it again, treating me as if I was some sort of criminal=20
trying to get out of paying).
Sending me the cd is good, but there is no way to access=20
my money file for the next week- or however long it takes=20
to receive it. They said it was my fault for not=20
understanding the EULA. I thought as long as you installed=20
it on the same computer, you could reactivate it.
I've never had this problem with any other product=20
activation from Microsoft (Windows XP/ Office 2003/=20
Publisher 2003/ Plus Digital Media). Why is Money 2004=20
different?
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<DIV><FONT face=3DArial size=3D2>Did you download and install <FONT=20
face=3D"Times New Roman" size=3D3>Microsoft Windows XP/ Office 2003/ =
<BR>Publisher=20
2003/ Plus Digital Media or purchase and install from a =
CD?</FONT></FONT></DIV>
<BLOCKQUOTE=20
style=3D"PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; =
BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV>"WMJ" <<A=20
=
href=3D"mailto:anonymous@discussions.microsoft.com">anonymous@discussions=
.microsoft.com</A>>=20
wrote in message <A=20
=
href=3D"news:042f01c3bf81$5725fe60$a501280a@phx.gbl">news:042f01c3bf81$57=
25fe60$a501280a@phx.gbl</A>...</DIV>I=20
am really frustrated and confused over Microsoft's <BR>activation =
policy on=20
Money 2004 Deluxe Upgrade from Trial. <BR><BR>I have attempted to =
reinstall=20
Money 2004 Deluxe from the <BR>file I had downloaded and saved when I =
first=20
purchased the <BR>upgrade. When I entered my activation code it stated =
the=20
<BR>maximum number of times I could activate had been <BR>exceeded, =
and I=20
would have to purchase the product again. <BR>It's only been four =
months since=20
I purchased the upgrade <BR>online. I thought this was just a small =
problem=20
that could <BR>be corrected by a call to customer service, since this=20
<BR>activation code had only been used to install the product <BR>on =
one=20
computer.<BR><BR>Boy was I wrong. After speaking to four different =
customer=20
<BR>service people, I got the same answer. There is nothing <BR>they =
can do to=20
let me reactivate using the number I <BR>received when I purchased =
Money 2004,=20
or could not give me <BR>another number to activate now so I could =
have access=20
to <BR>me file. However, the last two customer service =
<BR>representatives=20
were willing to make a "one-time <BR>exception" and send me a cd with =
Money on=20
it. (The first <BR>one told me I was out of luck and would have to =
purchase=20
<BR>it again, treating me as if I was some sort of criminal <BR>trying =
to get=20
out of paying).<BR><BR>Sending me the cd is good, but there is no way =
to=20
access <BR>my money file for the next week- or however long it takes =
<BR>to=20
receive it. They said it was my fault for not <BR>understanding the =
EULA. I=20
thought as long as you installed <BR>it on the same computer, you =
could=20
reactivate it.<BR><BR>I've never had this problem with any other =
product=20
<BR>activation from Microsoft (Windows XP/ Office 2003/ <BR>Publisher =
2003/=20
Plus Digital Media). Why is Money 2004=20
<BR>different?<BR><BR></BLOCKQUOTE></BODY></HTML>
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