Jonathan
Thu Mar 17 14:01:48 CST 2005
Greetings Horace,
Since you can't immediately login, remember that you can might try logging into the Web
Messenger, at least until you can restore your normal Messenger functionality:
http://webmessenger.msn.com
However, here are some suggestions you should check/try if you haven't already.
1. The date on your computer needs to be set properly -- double click the clock verify that
the time and date are set.
2. If your password information is not saved, verify that you are typing it in with the
correct case (uppercase or lowercase).
3. Change your password @
http://memberservicesnet.passport.com/memberservice.srf to
something smaller (under 10-12 characters), then try signing in again.
4. If you use a firewall (like ZoneAlarm, Norton Internet Security etc. ), it's possible
that Messenger doesn't have the correct rights to access the Internet, especially since you
upgraded. You may need to re/add Messenger to the allowed list of programs in your firewall
if this is the case.
5. If you disabled your firewall in the past, it still may be blocking Messenger -- try
restarting it and see if that helps the situation. You also might try uninstalling an
installed firewall, to verify that it isn't causing a problem (even if it is disabled).
6. Clear your IE cache and cookies -- open Internet Explorer, click the Tools menu, then
Internet Options, then click the Delete Files button, and when that's complete click the
Delete Cookies button.
7. Check your IE Security settings -- open Internet Explorer, click the Tools menu, then
Internet Options, then Advanced tab, scroll to the Security section, and verify that "Check
for server certificate revocation" is unchecked. Also verify that 'Use SSL 2.0' and Use SSL
3.0' is checked, then click OK.
8. Click Start, then Run, and enter the following:
regsvr32 softpub.dll
then click OK
and do the same for the following:
regsvr32 wintrust.dll
regsvr32 initpki.dll
____________________________________________
Jonathan Kay
Microsoft MVP - MSN Messenger/Windows Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources -
http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2005 Jonathan Kay.
You *must* contact me for redistribution rights.
"Horace Scott" <7 Lark st apt B1> wrote in message
news:21B175AB-E435-4E0B-A31D-0BC0B228B0B3@microsoft.com...
>I have been trying to sign into msn messenger. getting error message
>
> 0x81000301
> we were unable to sign you in to .net messenger service possible because of
> a problem with the server or with your internet connection
>
> I have no problem connecting to the net.
>
> I try uninstalling msn messenger and then reinstalling.
> during the installation it stops.
>
> installation conflict:
> some files that need to be updated are currently in use.
>
> every window was closed except for internet explorer so I could download msn
> messenger.