After I tried to (unsuccessfully) install MSN6.1 next to
Messenger5.0 (supplied by Office2003-prof) I can no
longer log-in. Password wrong or user name does not exist.
- I can log into passport.com, hotmail.com, etc. without
any problems
- I have deinstalled all newer messenger versions and am
back to plain old 4.7 (and have the latest version)
- I have XP prof. and have made no changes to my firewall
(SW+HW)... also messenger sends and receives network
traffic!

Please help? Apart from reinstallin OS I am out of
ideas...

Kind Regards / Nic

Re: Can not log-in by Jonathan

Jonathan
Thu Jan 15 14:15:16 CST 2004

Greetings Nic,

Here are some suggestions you should check/try:

1. The date on your computer needs to be set properly -- double click the clock verify that
the time and date are set.
2. If your password information is not saved, verify that you are typing it in with the
correct case (uppercase or lowercase).
3. Change your password @ http://memberservicesnet.passport.com/memberservice.srf to
something smaller (under 10-12 characters), then try signing in again.
4. If you use a firewall (like ZoneAlarm, Norton Internet Security etc. ), it's possible
that Messenger doesn't have the correct rights to access the Internet, especially since you
upgraded. You may need to re/add Messenger to the allowed list of programs in your firewall
if this is the case.
5. If you disabled your firewall in the past, it still may be blocking Messenger -- try
restarting it and see if that helps the situation. You also might try uninstalling an
installed firewall, to verify that it isn't causing a problem (even if it is disabled).
6. Clear your IE cache and cookies -- open Internet Explorer, click the Tools menu, then
Internet Options, then click the Delete Files button, and when that's complete click the
Delete Cookies button.
7. Check your IE Security settings -- open Internet Explorer, click the Tools menu, then
Internet Options, then Advanced tab, scroll to the Security section, and verify that "Check
for server certificate revocation" is unchecked. Also verify that 'Use SSL 2.0' and Use SSL
3.0' is checked, then click OK.
8. Click Start, then Run, and enter the following:
regsvr32 softpub.dll
then click OK

If none of these solutions work, let us know and we'll see if we can further assist.
____________________________________________
Jonathan Kay
Microsoft MVP - MSN Messenger/Windows Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com


"Nic" <anonymous@discussions.microsoft.com> wrote in message
news:01ca01c3db97$b9765330$a401280a@phx.gbl...
> After I tried to (unsuccessfully) install MSN6.1 next to
> Messenger5.0 (supplied by Office2003-prof) I can no
> longer log-in. Password wrong or user name does not exist.
> - I can log into passport.com, hotmail.com, etc. without
> any problems
> - I have deinstalled all newer messenger versions and am
> back to plain old 4.7 (and have the latest version)
> - I have XP prof. and have made no changes to my firewall
> (SW+HW)... also messenger sends and receives network
> traffic!
>
> Please help? Apart from reinstallin OS I am out of
> ideas...
>
> Kind Regards / Nic



Re: Can not log-in by anonymous

anonymous
Thu Jan 15 14:42:22 CST 2004

Greetings Jonathan

1. Already checked - I did check your last posting:-)
2. Already checked
3. skipped
4. Already checked
5. No, I am not going to reinstall it! (maybe later)
6. Already checked
7. "Check for server certificate revocation is
unchecked": you must be kidding - I need this! I will
test this and restart
8. Just did this

I will restart and check the status

Kind Regards
Nic

>-----Original Message-----
>Greetings Nic,
>
>Here are some suggestions you should check/try:
>
>1. The date on your computer needs to be set properly --
double click the clock verify that
>the time and date are set.
>2. If your password information is not saved, verify
that you are typing it in with the
>correct case (uppercase or lowercase).
>3. Change your password @
http://memberservicesnet.passport.com/memberservice.srf to
>something smaller (under 10-12 characters), then try
signing in again.
>4. If you use a firewall (like ZoneAlarm, Norton
Internet Security etc. ), it's possible
>that Messenger doesn't have the correct rights to access
the Internet, especially since you
>upgraded. You may need to re/add Messenger to the
allowed list of programs in your firewall
>if this is the case.
>5. If you disabled your firewall in the past, it still
may be blocking Messenger -- try
>restarting it and see if that helps the situation. You
also might try uninstalling an
>installed firewall, to verify that it isn't causing a
problem (even if it is disabled).
>6. Clear your IE cache and cookies -- open Internet
Explorer, click the Tools menu, then
>Internet Options, then click the Delete Files button,
and when that's complete click the
>Delete Cookies button.
>7. Check your IE Security settings -- open Internet
Explorer, click the Tools menu, then
>Internet Options, then Advanced tab, scroll to the
Security section, and verify that "Check
>for server certificate revocation" is unchecked. Also
verify that 'Use SSL 2.0' and Use SSL
>3.0' is checked, then click OK.
>8. Click Start, then Run, and enter the following:
>regsvr32 softpub.dll
>then click OK
>
>If none of these solutions work, let us know and we'll
see if we can further assist.
>____________________________________________
>Jonathan Kay
>Microsoft MVP - MSN Messenger/Windows Messenger
>Associate Expert
>http://www.microsoft.com/windowsxp/expertzone/
>Messenger Resources - http://messenger.jonathankay.com
>
>
>"Nic" <anonymous@discussions.microsoft.com> wrote in
message
>news:01ca01c3db97$b9765330$a401280a@phx.gbl...
>> After I tried to (unsuccessfully) install MSN6.1 next
to
>> Messenger5.0 (supplied by Office2003-prof) I can no
>> longer log-in. Password wrong or user name does not
exist.
>> - I can log into passport.com, hotmail.com, etc.
without
>> any problems
>> - I have deinstalled all newer messenger versions and
am
>> back to plain old 4.7 (and have the latest version)
>> - I have XP prof. and have made no changes to my
firewall
>> (SW+HW)... also messenger sends and receives network
>> traffic!
>>
>> Please help? Apart from reinstallin OS I am out of
>> ideas...
>>
>> Kind Regards / Nic
>
>
>.
>

Re: Can not log-in by anonymous

anonymous
Thu Jan 15 15:07:36 CST 2004

Greetings Jonathan

Jackpot! It was point 7 - uncheck certificate revocation!

Although I am very gratefull to you for helping me out
here (you might just have saved a long distance
relationship!) and would gladly give you a free beer or
two, if you were closer:-), I do need this feature to
check our web sites (although this is my private PC, I
work for a MS premium partner IT services firm).

Any Ideas?

Kind Regards and once again thank you!
Nic

>-----Original Message-----
>Greetings Jonathan
>
>1. Already checked - I did check your last posting:-)
>2. Already checked
>3. skipped
>4. Already checked
>5. No, I am not going to reinstall it! (maybe later)
>6. Already checked
>7. "Check for server certificate revocation is
>unchecked": you must be kidding - I need this! I will
>test this and restart
>8. Just did this
>
>I will restart and check the status
>
>Kind Regards
>Nic
>
>>-----Original Message-----
>>Greetings Nic,
>>
>>Here are some suggestions you should check/try:
>>
>>1. The date on your computer needs to be set properly -
-
> double click the clock verify that
>>the time and date are set.
>>2. If your password information is not saved, verify
>that you are typing it in with the
>>correct case (uppercase or lowercase).
>>3. Change your password @
>http://memberservicesnet.passport.com/memberservice.srf
to
>>something smaller (under 10-12 characters), then try
>signing in again.
>>4. If you use a firewall (like ZoneAlarm, Norton
>Internet Security etc. ), it's possible
>>that Messenger doesn't have the correct rights to
access
>the Internet, especially since you
>>upgraded. You may need to re/add Messenger to the
>allowed list of programs in your firewall
>>if this is the case.
>>5. If you disabled your firewall in the past, it still
>may be blocking Messenger -- try
>>restarting it and see if that helps the situation. You
>also might try uninstalling an
>>installed firewall, to verify that it isn't causing a
>problem (even if it is disabled).
>>6. Clear your IE cache and cookies -- open Internet
>Explorer, click the Tools menu, then
>>Internet Options, then click the Delete Files button,
>and when that's complete click the
>>Delete Cookies button.
>>7. Check your IE Security settings -- open Internet
>Explorer, click the Tools menu, then
>>Internet Options, then Advanced tab, scroll to the
>Security section, and verify that "Check
>>for server certificate revocation" is unchecked. Also
>verify that 'Use SSL 2.0' and Use SSL
>>3.0' is checked, then click OK.
>>8. Click Start, then Run, and enter the following:
>>regsvr32 softpub.dll
>>then click OK
>>
>>If none of these solutions work, let us know and we'll
>see if we can further assist.
>>____________________________________________
>>Jonathan Kay
>>Microsoft MVP - MSN Messenger/Windows Messenger
>>Associate Expert
>>http://www.microsoft.com/windowsxp/expertzone/
>>Messenger Resources - http://messenger.jonathankay.com
>>
>>
>>"Nic" <anonymous@discussions.microsoft.com> wrote in
>message
>>news:01ca01c3db97$b9765330$a401280a@phx.gbl...
>>> After I tried to (unsuccessfully) install MSN6.1 next
>to
>>> Messenger5.0 (supplied by Office2003-prof) I can no
>>> longer log-in. Password wrong or user name does not
>exist.
>>> - I can log into passport.com, hotmail.com, etc.
>without
>>> any problems
>>> - I have deinstalled all newer messenger versions and
>am
>>> back to plain old 4.7 (and have the latest version)
>>> - I have XP prof. and have made no changes to my
>firewall
>>> (SW+HW)... also messenger sends and receives network
>>> traffic!
>>>
>>> Please help? Apart from reinstallin OS I am out of
>>> ideas...
>>>
>>> Kind Regards / Nic
>>
>>
>>.
>>
>.
>