MSN 7.5 error message

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- Previous
  - 1
    - MSN Messenger Connection TroubleShooter Why i can't connect to MSN Messenger while i'm using wireless to log in? And, its telling me tht 'MSN Messenger was unable to identify and repair the connection problem.HOwever, here are some other rsources that might help you. 8007475'...... Who could tell me what is '8007475' that have mentioned. Tag: MSN 7.5 error message Tag: 80883
  - 2
    - MSN Messenger (offline while online?) I've been having this problem over the last 2.5 days. It's not my computer because it happens to me on other computers, even ones with different versions of MSN. It does seem related to my account at least because others in my list aren't experiencing the issue with others, just with me. The issue travels with me from PC to PC. Sometimes people can see my status and talk to me. Sometimes they can't. At one stage I couldn't initiate a connection with someone but they could me. Now it's reversed and I can start conversations with people but they can't with me. Can someone please help me? Tag: MSN 7.5 error message Tag: 80876
  - 3
    - How to force the creation of a Log/History/Chat Log file? I can force all MSN users on my network, to save the history of the conversation? Registry setting? Group Policy? IÂ´ve noticed that when the chat log is enabled, strange and impredictable registry keys area created, without pattern Tag: MSN 7.5 error message Tag: 80864
  - 4
    - Offline while online???? More and more it happens the my MSN Messenger (7.5.0311) says that I am Online .... when I start a conversation then, people are surprised because they see me Offline. They can answer me and everything, yet my status for them stays Offline? Restarting either client solves the prob but this happens more and more?? -- Menno ===================== My 3D Art can be seen on http://www.3dart4u.com ===================== Remove nospam in mail address when mailing me Tag: MSN 7.5 error message Tag: 80861
  - 5
    - Problem with MSN 7.0 and Wbcam Hey guys, My webcam works with every program EXCEPT MSN messenger. It recognizes that I have a cam, but doesn't display the image. This is the screen I get. http://www.sfu.ca/~delovett/untitled.jpg It worked with MSN before I unplugged it to use it at a friends house. I have uninstalled and reinstalled the cam driver and MSN and I run MSN 7.0 on Windows 2000. The cam is an old Intel CS430. Any ideas? Derek Tag: MSN 7.5 error message Tag: 80858
  - 6
    - Messenger is wrecking our family! Please help, Messenger is taking over our kids lives. We have always been a family oriented outfit, you know the kind, walking, cinema, holidays etc etc but no the kids spend all day on messenger even though they might have spent the whole day at school with thier friends, they still feel the need to go on messenger to talk about what? Family life in our household has become intolerable, our youngest daughter is like a wild beast if she cannot get on messenger, all of my three kids fight like cat and dog if they cannot get onto one of the pc's in our house. I don't use messenger but I can see that it is a great communication tool but for God's sake please put in some measures to counteract the inbuilt anti family/anti social component. Idea! put in some random /subliminal popups >>>>>>>>>>>>>> Have you done your homework?>>>>>>>>>>>>Did you know you have a mum and dad?>>>>>>>It's mums birthday>>>>>>>>Dad needs a hug etc etc you get the picture signed ..........................really frustrated Pop Tag: MSN 7.5 error message Tag: 80834
  - 7
    - hi my internet is workin but it wont let me on anething and it wont let mr sign into msn Tag: MSN 7.5 error message Tag: 80833
  - 8
    - Remote Assistance I am running MSN Messenger 7.0 under W2K. I needed to use Remote Assistance to help my daughter with her computer, but can not find it. Has this feature been eliminated? If not, how can I get to it? Mike D. Tag: MSN 7.5 error message Tag: 80827
  - 9
    - Horrible Screeching Noise while using Video My mom bought me this camera for Christmas so that we could talk using MSN Messenger using the video feature. We both have the same exact camera - she bought two at the same time, one for me and one for her - Logitech QuickCam Cordless. What is happening is that we connect and there is this awful screeching noise and I cannot hear her. If she turns down her volume so that she can't hear me, I can hear her and there is no screeching noise. It appears that its only on my end. I have tried moving the speakers across the room from where my webcam is and also tried using a different pair of speakers but neither worked - still get the loud screeching noise. In addition, I tried changing the channel on the webcam to a different channel than what my mom's webcam was set at, but again, still had the screeching noise, but it changed some to a different tone. I'm at a loss as to what to do, any suggestions or ideas would be greatly appreciated. -- Thanks, Brandy Tag: MSN 7.5 error message Tag: 80825
  - 10
    - Troubleshoot on MSN Messenger Why doesn't MSN messenger let me sign in? It says : Sorry, we were unable to sign you in to the MSN Messenger at this time. Please try again later. It then has some more information and at the bottom it has the code: 80072ee6 Please could you tell me why it is doing this and something else to do with troubleshoot? Tag: MSN 7.5 error message Tag: 80819
  - 11
    - voice problem in video communication I'm having a problem with voice in a video conversation. When the video conversation connects, it works fine on the other end. On my end however, I get no voice. In fact, I get no sound at all (this inlcudes sound from nudges and winks). The video is fine on both ends and the second party can hear my voice. If I instead start a voice only conversation, I can hear the other party fine. I am using MSN Messenger 7.3.0322 (at both ends). I am behind a D-Link DL-614+ router. The second party is connected directly to a broadband modem. I am running XP SP2. My box is configured to use UPNP and the router handles UPNP. I even opened all UDP ports between 5004 and 65535 on the router. These are supposed to be the ports used by MSN Messenger. This had no effect. The hardware is working fine. I have gotten Yahoo Messenger to work (both audio and video). However, MSN Messenger has much better quality. I'd realy like to get it working. Has anyone seem this before? Thoughts? Tag: MSN 7.5 error message Tag: 80816
  - 12
    - Interactivity between messenger and outlook express Hi, Please can somebody advise how I can RESTORE the MSN Messenger contact list in my Outlook Express contacts panel? This was really useful but isn't there since installing the new messenger. All I can find on the internet is how to remove this feature. Please help. Thanks Tag: MSN 7.5 error message Tag: 80803
  - 13
    - MSN Messenger 7.5 crashes for one user only This problem has been happening for about a month, but I only got to try to debug it today. The PC is running Windows XP Pro, SP2. It has three users. One is has administrator privileges while the other two are limited accounts. One of the limited account users can not start up MSN Messenger. It comes up with the standard crash dialog box asking if you want to forward the error to Microsoft. After Messenger crashes in this way, it can still be seen as running using Task Manager (it is in some hung state). The other limited account user and the administrator user both run MSN Messenger fine. Things I have tried: - Log in as user on MSN Messenger on a different computer (works ok) - Log in as user on MSN Messenger on same computer, but using the administrator login (works ok) [It would appear that the user's messenger account is ok] - Uninstall messenger, download latest (7.7.0311), install (made no difference) - Remove user from Windows completely, create user from scratch (made no difference) - Remove all MSN Messenger related registry settings for user and restart (no difference) Has anyone seen this before? Regards, Laz. Tag: MSN 7.5 error message Tag: 80788
  - 14
    - Video & Single way audio problem... Hi, I'm having a similar problem to the problem reported with "no audio (one way) in video conversation". We've tried an voice conversation (ok). When we do a video conversation I can hear the conversation correctly. I can also adjust the volume bars in either the microphone or the speakers & mute and unmute and we can both see each other ok. However at the other end, they cannot hear me, the slider bar cannot be adjusted and the conversation will either appear as muted or unmuted, but in either case the volume is 0. I've been able to check their settings via remote assistance & also at the pc itself and it seems ok. They are using a DSL modem. A BT Voyager if I remember correctly. I'm using a router - I've enabled uPNP devices and a Hasbani IDG Gateway appear (although has now disappeared after reboot. I'm using a PTI-840 modem. both connecting to BT Yahoo Broadband. (bit worried as I've heard there are security issues with this). Do I need a static IP address? We're both using Outpost firewall and messenger has temporarily been added to trusted... I tried disabling my router firewall, but that made no difference. I'm using a Philips SPC700NC PC Camera. My friend a logitech pro 4000. I tried switching off the QoS setting as suggested in the previous thread & rebooting. to no avail. I don't think I can do port forwarding can I? and I don't think I can use a static IP address as I think BT service does it via DHCP??? Is the problem my side or at their end? I installed messenger 7.5 today (well last night). version 7.5.0.311. They've had messenger installed for a while. Could the problem be at their end? We're both on XPSP2 (me prof, them home). Any help would be useful. Many thanks & happy new year. Rich Tag: MSN 7.5 error message Tag: 80782
  - 15
    - .mco files, does anyone know how to create them ? The .mco files for Messenger with winks! Does anyone know how to create them ? Thanks Olrik Larsen Tag: MSN 7.5 error message Tag: 80775
  - 16
    - removing 7.0 Some time ago, I upgraded from MSN Messenger 7.0 to 7.5 and all seems well. Earlier today, I went to my control panel to remove another program and noticed that Messenger 7.0 still listed on my system. I tried to remove it but couldn't. I wonder if this is because MSN 7.5 is still a beta--at least it was listed as such when I installed it--or does 7.0 have to remain on the system for some reason? Tag: MSN 7.5 error message Tag: 80771
  - 17
    - closing accounts Happy New Year All! How do i close MSN Hotmail accounts i no longer use? I understand they expire when not used for a while but is there a way to delete/close them right away? Thanks for your help. Tag: MSN 7.5 error message Tag: 80770
  - 18
    - How do I add Emoticons larger than 19x19 Hi ! Does anyone know how to add 19x19 Emoticons to Messenger ? If I use "My emoticons" and "Add" they all get resized! Thanks Olrik Larsen Tag: MSN 7.5 error message Tag: 80769
  - 19
    - msn messenger won't launch after hibernation Hi I run Windows Xp and MSN Messenger 7.5. When I hibernate my pc all my software opens except for msn messenger. To get it back on line I have to shutdown my pc and reboot (which deafeats the object of hibernating). Does anyone have a solution this problem? -- Many thanks JD Tag: MSN 7.5 error message Tag: 80755
  - 20
    - Audio or Video Not Both I've just installed a Creative Webcam Pro and have MSN Messenger 7.5, my problem is that I start a video conversation and everything comes up but I'm not transmitting any voice to the other party. The video is fine just the voice will not operate. Now when I do the voice conversation the voice part works just fine. It's either one or the other but not both. My microphone is un-muted and configured correctly. I'm connected wireless to a router in my home. Any suggestions ? Thanks Tag: MSN 7.5 error message Tag: 80754
  - 21
    - Kill it..... and make it stay dead! Hi all. Installed MSN messenger v7 to talk to my son remotely. I do NOT have it come up unless I start the program. After I shut down the icon memory stub in the toolbar, MSN still exists in memory and can be seen with the task manager. I can kill it there and it's gone. Later I come back and it's loaded itself in memory again. This does not make me happy. I run a hardened system with software and hardware firewalls. My Hosts file is 202K. No programs including Windows automatically check for updates. No programs load automatically when Windows starts other than sound/video drivers. All programs I bring up have to ask permission to get thru the firewall. I don't even let my ISP ping my system. Anyway, you get the idea. Can someone point out where to disable this in the registry? ~~~~~~ Bait for spammers: root@localhost postmaster@localhost admin@localhost abuse@localhost postmaster@[127.0.0.1] uce@ftc.gov ~~~~~~ Remove "spamless" to email me. Tag: MSN 7.5 error message Tag: 80741
  - 22
    - content filter to remove or replace obscene words for messenger Hi Guys, Is anyone aware of a package that can filter chat messages to remove or replace obscene words with alternatives? There seems to be no way of protecting young children from this sort of language. Regards, Mark. Tag: MSN 7.5 error message Tag: 80733
  - 23
    - MSN messenger API function for VB Hello, i search a explicit description of API fonction of msn messager particulary function to detect Contact Status Change and to read text receive in a Instant Message. Thk for your help. Tag: MSN 7.5 error message Tag: 80730
  - 24
    - Troubleshoot when i click to sing into msn, the troubleshoot menu almost emediatly pops up, how can i fix it? Tag: MSN 7.5 error message Tag: 80728
  - 25
    - Creative Labs Web Cam and Norton 2005 I have found that in order to use my Creative Labs Web Cam with MSN Messenger in a video chat session, I have to disable my Norton Internet Security 2005. I do NOT like having to do this. There must be a way to configure NIS 2005 to allow my webcam to connect to MSN and have an active video session. I have not been able to locate the settings I need to modify them. Any help would be appreciated. Tag: MSN 7.5 error message Tag: 80726
- Next
  - 1
    - Can't access my hotmail mail Some time ago I started using MSN Messenger and discovered that I needed a Microsoft Passport, and for this I needed a Hotmail e-mail address (what a palaver, uS certainly excel at making a simple task complicated!) I don't use MSN Messenger very often but when I do it tells me that I have e-mail messages. However, when I click on the envelope icon to retrieve these messages I am taken to a web site that tells me about free newsletters and offers, but nothing about my hotmail account. (The URL, if it helps, is: http://newsletters.msn.com/hm/maintenanceenuk.asp?L=EN&C=UK&a=447e8e9a47ca91ccacb18aecac4ec245bdf9cb46322c572e0aba10d254183f56&P=WCSignup&ru=http%3a%2f%2fwww%2ehotmail%2emsn%2ecom%2fcgi%2dbin%2fsbox%3fcurmbox%3d00000000%252d0000%252d0000%252d0000%252d000000000001%26a%3d447e8e9a47ca91ccacb18aecac4ec245bdf9cb46322c572e0aba10d254183f56%26fromnl%3dy%26upsell%3dno%26wcs%3dy ) On this page there is a hotmail icon at the top (3rd from left) which is not a link, so I presume that is the page I am on, and there is also a set of tabs: "Today", "mail", "Calendar" and "contacts", but if I click on "mail" I just get taken back to exactly the same page. Now, I don't suppose there is anything very important in this mailbox, but for tidiness and to satisfy my curiosity it would be nice if I could get into it. Can anyone explain why I am unable to get to it. XPSP2, MSNM7.5. Thanks -- Dave Tag: MSN 7.5 error message Tag: 80708
  - 2
    - Adding more emoticons Hi all, I've just started using Messenger and I've downloaded some animated emoticons. I now have a large number of gif files but I don't know how to get them into Messenger. I apologise if this question is a little basic but as I said I'm new to Messenger Thx Tony Tag: MSN 7.5 error message Tag: 80706
  - 3
    - MSN Password Hello, I recently forgot my password to my email and signed off my MSN Messenger account. I have no way of signing onto my email account. I have no way to reseting my password because the only option I get is opening a reset password email in my inbox which I cannot get into. I can't answer a secret question for some reason. Any ideas on how I can get my password back? Thanks in advance. Tag: MSN 7.5 error message Tag: 80703
  - 4
    - How to always make LAN file transfers fast? While I was testing out another problem (resolved now, thanks to great help here) I was reminded of another annoyance I have with MSN Messenger. I wanted to transfer a file from my laptop to this PC. The best way I have used is just via two MSN accounts, where it speeds across, directly from PC to PC, without going over the internet. I did that ages ago and it's terrific, but unfortunately it doesn't always work. It didn't work this time but I was sending it to an alternate MSN client (aMSN) but it often doesn't work and instead of ignoring the net and going via the LAN it crawls along. It's in part amusing and frustrating to see MSN say "Click here to see why transfers are slow" between a laptop sitting 6 inches from this computer. :D Is this problem due to me not having the very latest 6.2 on my laptop? Or is there some way to force MSN to tranfer files via the LAN and not go over the internet, when the two computers are on the same network? Thanks if anybody can help. Jane Tag: MSN 7.5 error message Tag: 80702
  - 5
    - Help - how can I get 6.2 to work again? I had an issue for a while, whereby MSN Messenger would not go to Away properly which I spent today trying to fix. After removing and disabling lots of software (unnecessarily) and trying MSN 7, I found it was due to the screensaver being set to 1 minutes - even though I don't use it, and it was disabled. However, once I had found out the problem, I wanted to go back to using MSN 6.2. MSN7 is absolutely horrible, and the link at the bottom of the Window which I accidentally clicked on repeatedly (clearly that is the point of it) is enough in itself to make me never ever use it. Having uninstalled 7 and reinstalled 6.2, I was surprised and then extremely annoyed to have a popup stating that "to continue" I had to install MSN 7. This is utter nonsense. I had previously been using MSN 6.2, I _still_ can connect with 6.2 on my laptop, and I as of right now I am connected via aMSN, an alternative to MSN. Sorry for the long post but can somebody tell me how to enable me to use 6.2 again? Clearly, it's to do with me having installed 7, which must have placed traces of itself on my PC or in the registry. Whatever happens, I won't use 7, because it's awful. If I can't use 6.2 because of Microsoft outrageously trying to tell me what software I am allowed to use, then I'll use an alternative, or switch to a different system altogether. But since 6.2 does work, I'd obviously prefer to go back to using that. Help. Jane Tag: MSN 7.5 error message Tag: 80697
  - 6
    - no sound notification in Messenger 7.5 I installed Messenger 7.5 a couple of months with no problems with soun notifications and then several weeks ago, the sound quit working. I'v checked all the sounds and they are installed and show that they ar working; I have uninstalled and re-installed, all to no avail. I hav installed Messenger Plus and have sounds for contacts coming online etc., but the sounds for new messages, etc. still do not work. An advice -- dustycarrPosted from - http://www.officehelp.i Tag: MSN 7.5 error message Tag: 80695
  - 7
    - singing in hi i keep singing in and it whould let me keeps going to tubbelshout can u help my bf gets on np why can't i?? Tag: MSN 7.5 error message Tag: 80693
  - 8
    - Only English here? Tag: MSN 7.5 error message Tag: 80685
  - 9
    - messenger not working when nokia pc suite installed? Help! installed messenger works fine...install nokia pc suite i received with a new nokia n70 phone which works fine, but when i start messenger my login & password have been forgotten and the whole programme slows down eg:when i try to input login and password it takes ages and then get error message saying problems trying to connect...retry? I have uninstalled the nokia pc suite but then messenger still will not work so i have to re install messenger or choose a restore point, at this point messenger works fine and then the same problems occour when i install nokia pc suite, I know what you are thinking but i need to have the nokia software on pc and want to use messenger, it's obvious there is a conflict but has any one any suggestions at to what the issue could be... I am using messenger 7.5 thanks Tag: MSN 7.5 error message Tag: 80684
  - 10
    - Can't use MSN Messenger on PocketPC Hi all, I'm after some help and I'm hoping this is the place to get it. I have recently got a Windows Mobile PocketPC (the i-mate Jam in case anyone is bothered) which of course has MSN Messenger on it. Unfortunately I can't sign in. When I try it just comes up and says "Check your username and password". I know they are correct because I use the same all the time from my desktop PC. I can successfully browse the internet and sync my Pocket Outloook over GPRS so it isn't due to a lack of connectivity. Are there any pre-requisites to using MSN Messenger on PocketPC? Do I have to get my Mobile service provider (i.e. Vodafone) to enable it for me? Any advice would be gratefully received. Thanks Jamie Thomson Tag: MSN 7.5 error message Tag: 80682
  - 11
    - Video/Audio conference What ports are needed to do a video/audio conference with messenger? Tag: MSN 7.5 error message Tag: 80660
  - 12
    - no audio (one way) in video conversation This problem is continual; although it happens on both ends. We both have video, but one side has no audio, the other does. Then another time, the audio works for the other end. Very frustrating. Any suggestions? Would VERY much appreciate any help. Tag: MSN 7.5 error message Tag: 80649
  - 13
    - Disable windows messenger, how to? How do I disable messenger, don't want it on my desktop, systray etc. Thanx. Tag: MSN 7.5 error message Tag: 80648
  - 14
    - Need admin rights plus disable zone alarm????? My niece, after upgrading to 7.0, complained of not being able to sign onto messenger. After trying some different things I could sign on by shutting down zone alarm and uping her rights to admin. MSN can only be used w/admin rights???? What f'n pin head came up with this bright idea? Is this what we get as a result of American Corp slave labor, a.k.a: Outsourcing, a.k.a: Dot heads? Or is it just more of the old adage of: "The day Microsoft develops something that doesn't suck will be the day that they introduce their line of vacuum cleaners"? -WH Tag: MSN 7.5 error message Tag: 80643
  - 15
    - help! Unable to open after re-installing msn 7.5 My shortcut or the main program icon does not open msn 7.5 When I 2x click them, the quick start icon show up, but if try left or right click nothing happenes. I can not even close the program. So I went to control panel, attempted to repair icon. Still same problem. Finally, i have uninstalled, ran spy-doctor and Macfee, cleaned everything, reinstalled msn 7.5 and I still have same problem. What is going on? all my program works fine, i dont even notice any lag with my internet connection... arrgggg any advice? thanks Spec: WinXP home sp2, 1.8 Ghz, 256 Ram, 40gb, Printer software, McAfee, ZoneAlarm, Spydoctor are running when window start. Tag: MSN 7.5 error message Tag: 80642
  - 16
    - msn 7.5 is some weird shit i had been using msn 7.5 since it came out, yesterday evening it went weird. it cleared all the history of all the accounts entered. then got rid of my auto login settings. then i went to type in my hotmail account and it took about 2 seconds for each letter to type in(everything else on my computer is running fine). after finally typing it in i put in my password and pressed sign in. it sais "signing into msn failed because the service is temporarily unavailably". which it is available caus ei can use web messenger. theres probably some easy answer that ive totally neglected. Tag: MSN 7.5 error message Tag: 80641
  - 17
    - Winks - the Solution !!! ***Run> %appdata%\microsoft\msn messenger\1000242791 and 3683926816 find Winks3 folders and DELETE the lot. They will re-generate with all the Defaults winks now showing. must have been a corrupted file somewhere. Tag: MSN 7.5 error message Tag: 80628
  - 18
    - messenger 7.5 thanks to all who help me,after trying time after time it all worked happy new year to all many thanx dave Tag: MSN 7.5 error message Tag: 80627
  - 19
    - How to submit Bugs for WLM8 If you were invited to this beta by someone and would like to submit bugs: http://feedback.live.com/eform.aspx?productkey=wlmessenger&page=feedback_home_form http://support.live.com/eform.aspx?productKey=wlmessenger&page=support_home_options_form_byemail&ct=eformts Tag: MSN 7.5 error message Tag: 80625
  - 20
    - Solitaire Showdown Using MSN 7.5 and using a wireless link, my wife and I have played just over 1100 games of Solitaire Showdown - we don't get out much! For some reason the game doesn't seem to load up now. She will invite me to play and my cards load up quite quickly. Hers loads for a while then the MSN butterfly sits and flaps for a minute or so and then informs us that the service is unavailable. I can't think of any significant changes I've made to either PC. They do talk to each other in messenger ok. I can understand if the system is overloaded but then why would my PC load up the game quickly yet hers tells us the game is unavailable? Any ideas please? Tag: MSN 7.5 error message Tag: 80624
  - 21
    - MSN Messenger mobile settings Hi, I'm trying to get the messenger to reroute to my mobile when I'm offline. I've setup the account on mobile.msn.com. In the options of Messenger on the phone tab, I do not have the Mobile settings option, which allows me to select if I want my contacts to send me text messages on my mobile. My question is how can I get those settings to appear in my options? Any help would be greatly appreciated. Thanks Tag: MSN 7.5 error message Tag: 80619
  - 22
    - Strange behaviour of MSN Messenger 7.5 A friend of mine has a new computer with Messenger 7.5 pre-installed. Connecting and logging in into MSN goes fine. After logging in it seems that MSN Messenger wants to connect to something or want to start something. Every two seconds the sandclock appears, then the sandclock disappears for two seconds to reappear after two seconds and so on. Because of this the machine is slowed down a lot. Anybody any idea what messenger is doing and what we can do to stop this strange behaviour? Thanks in advance. Tag: MSN 7.5 error message Tag: 80614
  - 23
    - Invite If anyone has a spare invite to Windows Live Messenger could you please send it to me? Thank you Tag: MSN 7.5 error message Tag: 80595
  - 24
    - Invite If anyone has an extra invitation, could you please send it to me at VJain69@gmail.com? Thank you Tag: MSN 7.5 error message Tag: 80594
  - 25
    - Question about logging chats A friend of mine asked me to post this question. His daughter's computer had a chat session on it from a "online buddy" of hers and he was a little upset about what was being said in it ,, from my take of things , it was a little bullying of his daughter , and when he printed and showed the other girls parents they denied that it was there daughter even though it was her screen name ,, they claimed that she wasn't on the computer at the time of the chat and they stated that many of her friends have their daughters screen name and password and that it might have been one of them. My question ,really his ,, is there anyway to see an ip address or any other way of finding what computer it might have come from ??? Thanks Tag: MSN 7.5 error message Tag: 80587

I am getting an error message when trying to start MSN 7.5
"The ordinal 31 could not be located in the dynamic link library MSIDCRL.DLL"

I also cannot remove MSN 7.0 because it cannot locate some patch?

I have removed and reloaded 7.5 from a new download but still no good

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