msn 7 connection problem

I cannot connect mostly every time when MSN Messenger 7 starts up
Sometimes it starts up normally
If it does connect, it stays connected. Only connecting when first starting
up is the problem.
I get the following proposed changes when running troubleshooter.
What do they mean, and can I change the back if i need to? Where is the
configuration utility??

SettingProposed

Change


Domain Authority Clear
Domain Authority Configuration Version Clear

Also, I have ZoneAlarm.

Troubleshooter says these thing are keeping me from connection.

Thanks for any help.

Dan C.

Olaf
Tue Jun 21 02:22:54 CDT 2005

> I cannot connect mostly every time when MSN Messenger 7 starts up
> Sometimes it starts up normally
> If it does connect, it stays connected. Only connecting when first
starting
> up is the problem.
> I get the following proposed changes when running troubleshooter.
> What do they mean, and can I change the back if i need to? Where is the
> configuration utility??
>
At last, other people having the same problem.
Up untill now I thought I was the only one.
This way the problem might be fixed soon. :-)

I have 4 computers that have this problem, sometimes it takes 10 minutes,
hours, sometimes days.
Sometimes one person gets the error that her password is invalid, but it is
valid, so a few days she cannot connect.

All computers have a hardware fire-wall+router that has te problem.
2 of the has Zonealarm (latest) and 1 has IM Secure (Zonelabs).

The most annoying thing is that other people see me connected, but when they
try to contact me then some error occurs and a popup is shown. Of course I
fail to respnd to them, since I cannot respond. So technicaly I am
connected, but MSN Messenger does not know it so the user interface thinks
that it is not connected.

If I let MSN Messenger test the connection the everything checks out ok.
MSN Messenger 6.x never had this problem.

Currently one solution seem to work:
If I go to C:\Documents and Settings\olafb\Application Data\Microsoft\
Then rename folder "MSN Messenger" and start it up again, then it logs in,
but sometimes I lose some email addresses, so I have to put them in again
manually. The next day, the problem is back. So again I have to rename that
folder. Sometimes it seems to work without problem. Right now we use Skype
instead since it always works.

Uncle
Tue Jun 21 04:54:19 CDT 2005

Olaf,

There are lots of problems and few advantages in MSN 7. I suggest you go
back to MSN 6.2 until Microsoft can fix version 7 - after all it is just out
of beta and the Microsoft machine moves very slowly

--
Uncle John
"Olaf Baeyens" <olaf.baeyens@skyscan.be> wrote in message
news:42b7c04f$0$315$ba620e4c@news.skynet.be...
>> I cannot connect mostly every time when MSN Messenger 7 starts up
>> Sometimes it starts up normally
>> If it does connect, it stays connected. Only connecting when first
> starting
>> up is the problem.
>> I get the following proposed changes when running troubleshooter.
>> What do they mean, and can I change the back if i need to? Where is the
>> configuration utility??
>>
> At last, other people having the same problem.
> Up untill now I thought I was the only one.
> This way the problem might be fixed soon. :-)
>
> I have 4 computers that have this problem, sometimes it takes 10 minutes,
> hours, sometimes days.
> Sometimes one person gets the error that her password is invalid, but it
> is
> valid, so a few days she cannot connect.
>
> All computers have a hardware fire-wall+router that has te problem.
> 2 of the has Zonealarm (latest) and 1 has IM Secure (Zonelabs).
>
> The most annoying thing is that other people see me connected, but when
> they
> try to contact me then some error occurs and a popup is shown. Of course I
> fail to respnd to them, since I cannot respond. So technicaly I am
> connected, but MSN Messenger does not know it so the user interface thinks
> that it is not connected.
>
> If I let MSN Messenger test the connection the everything checks out ok.
> MSN Messenger 6.x never had this problem.
>
> Currently one solution seem to work:
> If I go to C:\Documents and Settings\olafb\Application Data\Microsoft\
> Then rename folder "MSN Messenger" and start it up again, then it logs in,
> but sometimes I lose some email addresses, so I have to put them in again
> manually. The next day, the problem is back. So again I have to rename
> that
> folder. Sometimes it seems to work without problem. Right now we use Skype
> instead since it always works.
>
>
>

Olaf
Tue Jun 21 06:28:36 CDT 2005

> There are lots of problems and few advantages in MSN 7. I suggest you go
> back to MSN 6.2 until Microsoft can fix version 7 - after all it is just
out
> of beta and the Microsoft machine moves very slowly
>
We tried.
It then keeps on asking to update to the new messenger 7.

The biggest advantage is the videoconferencing that works even when you are
behind a firewall, so that is why I keep trying it.
I need it.

Lance
Tue Jun 21 19:23:09 CDT 2005

email msn suport her:

http://support.msn.com/contactus_emailsupport.aspx?productkey=messenger&ct=eformfree

tell them exactly what ur problem is


"Olaf Baeyens" wrote:

> > There are lots of problems and few advantages in MSN 7. I suggest you go
> > back to MSN 6.2 until Microsoft can fix version 7 - after all it is just
> out
> > of beta and the Microsoft machine moves very slowly
> >
> We tried.
> It then keeps on asking to update to the new messenger 7.
>
> The biggest advantage is the videoconferencing that works even when you are
> behind a firewall, so that is why I keep trying it.
> I need it.
>
>
>

Olaf
Wed Jun 22 02:07:27 CDT 2005

> email msn suport her:
>
>
http://support.msn.com/contactus_emailsupport.aspx?productkey=messenger&ct=eformfree
>
> tell them exactly what ur problem is
>
Done.

But it is clearly a bug/design error because:
* If the connection fails, then other people should not see me logged on.
* Renaming that messenger folder clearly kickstarts the messenger but it
sometimes does not work.
* Messenger connection test tells me that everything is ok.
* v6.x did work perfectly, never had problems with it.
* Skype always connects! Never problems.

Something about the computers:
* All computers tested have all latest service packs, no known add-ware, no
known spy-ware, no known virusses/worms.
* All computers have all only legal software. (probably one of the few
people that does it)
* All computers have no other problems.