MeSnowStalker
Fri May 02 10:41:01 CDT 2008
Damn it, I have added port 135 to my firewall on my Vista PC and also allowed
it in my router but when I go to www.grc.com and use their shieldsup feature
it still shows that port as being stealth.
--
Thanking you in advance for all your time in this matter. Sincerely,
MeSnowStalker
"Dennis" wrote:
> On Apr 21, 9:48 am, MeSnowStalker
> <MeSnowStal...@discussions.microsoft.com> wrote:
> > Dennis, it will take me some time to verify everything but let me say this..
> > All setting are the same. The XP PC can help the Vista PC but only while in
> > safemode and with the firewall on or off. On the XP PC if I go to help and
> > support to send a request it tells me that Windows Messenger is not
> > installed. It is, I have 5.1. I read the info you sent and it tells me to
> > open port 135, why, when RA uses 3389? But my bigest problem is between me
> > and my sister in Florida. We both are on XP PC's and I can not recieve a
> > request from her unless my PC is in safemode. Also it takes forever for it to
> > connect if it connects at all. Sometimes we have to request a number of times
> > before it connects. I am on Roadrunner Turbo and she is on Comcast, I think,
> > with a business speed connection. Any way I know this is a lot to swallow,
> > maybe it would be easier if we chat on messenger when you have time.
> > --
> > Thanking you in advance for all your time in this matter. Sincerely,
> > MeSnowStalker
> >
> >
> >
> > "Dennis" wrote:
> >
> > > I just found this on Microsoft's website:
> >
> > >
http://support.microsoft.com/kb/555179
> >
> > > It sounds alot like your problem. It is very long-winded but the
> > > gist of it is:
> >
> > > The Windows XP SP2 Firewall Exception Remote Assistance does not
> > > include all of the settings required so that the Windows Firewall will
> > > allow the incoming Remote Assistance offers to be received.
> >
> > > There is info there about how to fix the firewall. But as a quick test
> > > just try completely disabling your Windows Firewall on the XP machine
> > > while you re-test remote assistance (remember to turn the firewall
> > > back on when your done). If R.A. works with your Windows Firewall
> > > disabled, then we know 99% you have the problem that Microsoft is
> > > describing in the above link.
> >
> > > Goodluck- Hide quoted text -
> >
> > - Show quoted text -
>
> ....This is a quote from Microsoft (GOD), I didn't write it:
>
> "The Windows XP SP2 Firewall Exception Remote Assistance does not
> include all of the settings required so that the Windows Firewall will
> allow the incoming Remote Assistance offers to be received."
>
> ....Here's another misc quote I found on the net, this one is not from
> Microsoft but I believe it is correct:
>
> "To receive Offers of Remote Assistance, the target
> (novice's) computer must accept incoming connections to
> sessmgr.exe, helpsvc.exe and on TCP port 135. By
> default, the Windows XP SP2 Windows Firewall feature
> blocks incoming connections to sessmgr.exe, helpsvc.exe
> and TCP port 135. "
>
>
> So.....
>
> ....you are correct that REMOTE DESKTOP only uses port #3389. But
> REMOTE ASSISTANCE also requires port #135 to accept incoming help
> requests.
>
> ....as for the two computers being set-up the same, they might appear
> to be the same but Vista and XP operate quite differently. Even two XP
> machines can have different updates and service packs applied, and
> therefore operate differently.
>
> .....I suggest: you do what the Microsoft link says to do -OR- if you
> just want to quickly test if your having this specific problem, try
> disabling windows firewall for about 2 minutes and test if you can use
> Remote Assistance properly with it off.
>
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