MSN Messenger 7.5 crashes for one user only

This problem has been happening for about a month, but I only got to try to
debug it today.

The PC is running Windows XP Pro, SP2. It has three users. One is has
administrator privileges while the other two are limited accounts.

One of the limited account users can not start up MSN Messenger. It comes up
with the standard crash dialog box asking if you want to forward the error to
Microsoft. After Messenger crashes in this way, it can still be seen as
running using Task Manager (it is in some hung state).

The other limited account user and the administrator user both run MSN
Messenger fine.

Things I have tried:

- Log in as user on MSN Messenger on a different computer (works ok)
- Log in as user on MSN Messenger on same computer, but using the
administrator login (works ok)
[It would appear that the user's messenger account is ok]

- Uninstall messenger, download latest (7.7.0311), install (made no
difference)
- Remove user from Windows completely, create user from scratch (made no
difference)
- Remove all MSN Messenger related registry settings for user and restart
(no difference)

Has anyone seen this before?

Regards,
Laz.

Gary
Mon Jan 02 00:41:23 CST 2006

See if the issue still exists with MSN Messenger 7.5.0322

It is available here
http://g.msn.com/7MEEN_US/EN_0322/INSTALL_MSN_MESSENGER_DL.EXE

--
Gary Tsang
Microsoft MVP - Windows XP Shell/User
http://www.microsoft.com/mvp


"Laz" <Laz@discussions.microsoft.com> wrote in message
news:BC1F0E87-03B7-4E6F-BDEC-E1E417ED214F@microsoft.com...
> This problem has been happening for about a month, but I only got to try
> to
> debug it today.
>
> The PC is running Windows XP Pro, SP2. It has three users. One is has
> administrator privileges while the other two are limited accounts.
>
> One of the limited account users can not start up MSN Messenger. It comes
> up
> with the standard crash dialog box asking if you want to forward the error
> to
> Microsoft. After Messenger crashes in this way, it can still be seen as
> running using Task Manager (it is in some hung state).
>
> The other limited account user and the administrator user both run MSN
> Messenger fine.
>
> Things I have tried:
>
> - Log in as user on MSN Messenger on a different computer (works ok)
> - Log in as user on MSN Messenger on same computer, but using the
> administrator login (works ok)
> [It would appear that the user's messenger account is ok]
>
> - Uninstall messenger, download latest (7.7.0311), install (made no
> difference)
> - Remove user from Windows completely, create user from scratch (made no
> difference)
> - Remove all MSN Messenger related registry settings for user and restart
> (no difference)
>
> Has anyone seen this before?
>
> Regards,
> Laz.

Ben
Mon Jan 02 02:58:49 CST 2006

Also if that doesn't work can you make this users account administrator
privileges temporarily and see if it works then?

--
Ben B. [US]
<http://spaces.msn.com/members/bbodenmiller/>

"Gary Tsang" <gtsangDELETE@MEaumha.org> wrote in message
news:O6S9Le2DGHA.620@TK2MSFTNGP11.phx.gbl...
> See if the issue still exists with MSN Messenger 7.5.0322
>
> It is available here
> http://g.msn.com/7MEEN_US/EN_0322/INSTALL_MSN_MESSENGER_DL.EXE
>
> --
> Gary Tsang
> Microsoft MVP - Windows XP Shell/User
> http://www.microsoft.com/mvp
>
>
> "Laz" <Laz@discussions.microsoft.com> wrote in message
> news:BC1F0E87-03B7-4E6F-BDEC-E1E417ED214F@microsoft.com...
>> This problem has been happening for about a month, but I only got to try
>> to
>> debug it today.
>>
>> The PC is running Windows XP Pro, SP2. It has three users. One is has
>> administrator privileges while the other two are limited accounts.
>>
>> One of the limited account users can not start up MSN Messenger. It comes
>> up
>> with the standard crash dialog box asking if you want to forward the
>> error to
>> Microsoft. After Messenger crashes in this way, it can still be seen as
>> running using Task Manager (it is in some hung state).
>>
>> The other limited account user and the administrator user both run MSN
>> Messenger fine.
>>
>> Things I have tried:
>>
>> - Log in as user on MSN Messenger on a different computer (works ok)
>> - Log in as user on MSN Messenger on same computer, but using the
>> administrator login (works ok)
>> [It would appear that the user's messenger account is ok]
>>
>> - Uninstall messenger, download latest (7.7.0311), install (made no
>> difference)
>> - Remove user from Windows completely, create user from scratch (made no
>> difference)
>> - Remove all MSN Messenger related registry settings for user and restart
>> (no difference)
>>
>> Has anyone seen this before?
>>
>> Regards,
>> Laz.
>
>

Laz
Mon Jan 02 18:20:02 CST 2006

Hi Gary,

Thanks for the link.
Updating to 7.5.0322 did not resolve the problem.

Regards,
Laz.

"Gary Tsang" wrote:

> See if the issue still exists with MSN Messenger 7.5.0322
>
> It is available here
> http://g.msn.com/7MEEN_US/EN_0322/INSTALL_MSN_MESSENGER_DL.EXE
>
> --
> Gary Tsang
> Microsoft MVP - Windows XP Shell/User
> http://www.microsoft.com/mvp
>

Laz
Mon Jan 02 22:25:02 CST 2006

Hi Ben,

Thanks for the suggestion, but it did not help.

Regards,
Laz.

"Ben B. [US]" wrote:

> Also if that doesn't work can you make this users account administrator
> privileges temporarily and see if it works then?
>
> --
> Ben B. [US]
> <http://spaces.msn.com/members/bbodenmiller/>

Ben
Tue Jan 03 00:18:04 CST 2006

Can you try signing in with a different MSN Messenger address on that
account?

--
Ben B. [US]
<http://spaces.msn.com/members/bbodenmiller/>

"Laz" <Laz@discussions.microsoft.com> wrote in message
news:1A2A3382-A854-44C9-AA42-1E871AA05B0D@microsoft.com...
> Hi Gary,
>
> Thanks for the link.
> Updating to 7.5.0322 did not resolve the problem.
>
> Regards,
> Laz.
>
> "Gary Tsang" wrote:
>
>> See if the issue still exists with MSN Messenger 7.5.0322
>>
>> It is available here
>> http://g.msn.com/7MEEN_US/EN_0322/INSTALL_MSN_MESSENGER_DL.EXE
>>
>> --
>> Gary Tsang
>> Microsoft MVP - Windows XP Shell/User
>> http://www.microsoft.com/mvp
>>