Incomplete uninstall suspected?

Hi kind folks

I am hoping someone will be able to help me bit here.

My dear Gran (aged 76) is a silver surfer - I really want
to encourage her new hobby, and at the moment she is
learning how to use MSN messenger.

Unfortunately someone else in my family tried to "help"
her so she could use her webcam. They helped her by
upgrading from MSN 4.7 to MSN messenger 6.2 with remote
assistance.

The problem is that now MSN 6.2 works - but whenever
Grandma types a message strange characters appear instead
of what she is typing.

I have been on remote assistance with dear Grandma, and I
*think* the problem might be due to an incomplete
uninstall of MSN messenger 4.7 - I see a folder with
Messenger in the C drive and another for MSN messenger
6.2. In the "messenger" folder there is a .dll file
msnmsgs.dll (or something very similar!)

I am fairly technical (but by no means an expert!).
Could it be that there is a conflict between the old .dll
file and the new one, and if so could someone suggest a
way to resolve it. If possible I would like to remedy
the problem for my Grandma by remote assistance as I am
overseas.

Help is very much appreciated - I do not want Grandma to
become disheartened with her new computer - and she would
love it if MSN messenger worked properly again.

Thank you

Dr. G-nome

anonymous
Wed Feb 23 03:32:47 CST 2005

tell her to go here:

http://windowsupdate.microsoft.com

d/l all updates




also update her virus scanner and scan her pc for viruses

>-----Original Message-----
>Hi kind folks
>
>I am hoping someone will be able to help me bit here.
>
>My dear Gran (aged 76) is a silver surfer - I really want
>to encourage her new hobby, and at the moment she is
>learning how to use MSN messenger.
>
>Unfortunately someone else in my family tried to "help"
>her so she could use her webcam. They helped her by
>upgrading from MSN 4.7 to MSN messenger 6.2 with remote
>assistance.
>
>The problem is that now MSN 6.2 works - but whenever
>Grandma types a message strange characters appear instead
>of what she is typing.
>
>I have been on remote assistance with dear Grandma, and I
>*think* the problem might be due to an incomplete
>uninstall of MSN messenger 4.7 - I see a folder with
>Messenger in the C drive and another for MSN messenger
>6.2. In the "messenger" folder there is a .dll file
>msnmsgs.dll (or something very similar!)
>
>I am fairly technical (but by no means an expert!).
>Could it be that there is a conflict between the old .dll
>file and the new one, and if so could someone suggest a
>way to resolve it. If possible I would like to remedy
>the problem for my Grandma by remote assistance as I am
>overseas.
>
>Help is very much appreciated - I do not want Grandma to
>become disheartened with her new computer - and she would
>love it if MSN messenger worked properly again.
>
>Thank you
>
>Dr. G-nome
>.
>

Jonathan
Thu Feb 24 16:17:47 CST 2005

Greetings,

Actually what you're describing is by design (well minus the typing part), there is no DLL
conflict or anything else.

Does this PC your Gran is using happen to be laptop? If so, all laptops made in the last 10
years (read as: forever), have a numeric keypad combined in the keyboard, so that if the
NumLock was on, L -would- be 3; she may just need to turn the NumLock off.
____________________________________________
Jonathan Kay
Microsoft MVP - MSN Messenger/Windows Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2005 Jonathan Kay.
You *must* contact me for redistribution rights.

"Dr. G-nome" <gnome@discussions.microsoft.com> wrote in message
news:03f801c5197f$ead97cf0$a401280a@phx.gbl...
> Hi kind folks
>
> I am hoping someone will be able to help me bit here.
>
> My dear Gran (aged 76) is a silver surfer - I really want
> to encourage her new hobby, and at the moment she is
> learning how to use MSN messenger.
>
> Unfortunately someone else in my family tried to "help"
> her so she could use her webcam. They helped her by
> upgrading from MSN 4.7 to MSN messenger 6.2 with remote
> assistance.
>
> The problem is that now MSN 6.2 works - but whenever
> Grandma types a message strange characters appear instead
> of what she is typing.
>
> I have been on remote assistance with dear Grandma, and I
> *think* the problem might be due to an incomplete
> uninstall of MSN messenger 4.7 - I see a folder with
> Messenger in the C drive and another for MSN messenger
> 6.2. In the "messenger" folder there is a .dll file
> msnmsgs.dll (or something very similar!)
>
> I am fairly technical (but by no means an expert!).
> Could it be that there is a conflict between the old .dll
> file and the new one, and if so could someone suggest a
> way to resolve it. If possible I would like to remedy
> the problem for my Grandma by remote assistance as I am
> overseas.
>
> Help is very much appreciated - I do not want Grandma to
> become disheartened with her new computer - and she would
> love it if MSN messenger worked properly again.
>
> Thank you
>
> Dr. G-nome