Incomplete uninstall MSN messenger 4.7

Hi kind folks

I am hoping someone will be able to help me bit here.

My dear Gran (aged 76) is a silver surfer - I really want
to encourage her new hobby, and at the moment she is
learning how to use MSN messenger.

Unfortunately someone else in my family tried to "help"
her so she could use her webcam. They helped her by
upgrading from MSN 4.7 to MSN messenger 6.2 with remote
assistance.

The problem is that now MSN 6.2 works - but whenever
Grandma types a message, strange characters appear
instead of what she is typing. ie she types HELLO and it
comes up as HE33O etc.

I have been on remote assistance with dear Grandma, and I
*think* the problem might be due to an incomplete
uninstall of MSN messenger 4.7 - I see a folder with
Messenger in the C drive and another for MSN messenger
6.2. In the "messenger" folder there is a .dll file
msnmsgs.dll (or something very similar!)

I am fairly technical (but by no means an expert!).
Could it be that there is a conflict between the old .dll
file and the new one, and if so could someone suggest a
way I copuld help Grandma resolve it. If possible I
would like to remedy the problem for my Grandma by remote
assistance, as I am overseas from her.

Help is very much appreciated - I do not want Grandma to
become disheartened with her new computer - and she would
love it if MSN messenger worked properly again. Grandma
really wants to use her webcam to see her new 4 month old
Great Grandson (my son!)

Thank you

Dr. G-nome

Jonathan
Thu Feb 24 16:17:41 CST 2005

Greetings,

Actually what you're describing is by design (well minus the typing part), there is no DLL
conflict or anything else.

Does this PC your Gran is using happen to be laptop? If so, all laptops made in the last 10
years (read as: forever), have a numeric keypad combined in the keyboard, so that if the
NumLock was on, L -would- be 3; she may just need to turn the NumLock off.
____________________________________________
Jonathan Kay
Microsoft MVP - MSN Messenger/Windows Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2005 Jonathan Kay.
You *must* contact me for redistribution rights.

"Dr. G-nome" <anonymous@discussions.microsoft.com> wrote in message
news:0a5101c5197f$8b83aa50$a601280a@phx.gbl...
> Hi kind folks
>
> I am hoping someone will be able to help me bit here.
>
> My dear Gran (aged 76) is a silver surfer - I really want
> to encourage her new hobby, and at the moment she is
> learning how to use MSN messenger.
>
> Unfortunately someone else in my family tried to "help"
> her so she could use her webcam. They helped her by
> upgrading from MSN 4.7 to MSN messenger 6.2 with remote
> assistance.
>
> The problem is that now MSN 6.2 works - but whenever
> Grandma types a message, strange characters appear
> instead of what she is typing. ie she types HELLO and it
> comes up as HE33O etc.
>
> I have been on remote assistance with dear Grandma, and I
> *think* the problem might be due to an incomplete
> uninstall of MSN messenger 4.7 - I see a folder with
> Messenger in the C drive and another for MSN messenger
> 6.2. In the "messenger" folder there is a .dll file
> msnmsgs.dll (or something very similar!)
>
> I am fairly technical (but by no means an expert!).
> Could it be that there is a conflict between the old .dll
> file and the new one, and if so could someone suggest a
> way I copuld help Grandma resolve it. If possible I
> would like to remedy the problem for my Grandma by remote
> assistance, as I am overseas from her.
>
> Help is very much appreciated - I do not want Grandma to
> become disheartened with her new computer - and she would
> love it if MSN messenger worked properly again. Grandma
> really wants to use her webcam to see her new 4 month old
> Great Grandson (my son!)
>
> Thank you
>
> Dr. G-nome