Hello,
I have had MSN version 7 installed on my computer, when I upgraded to MSN
8.0, it will not allow me to sign in. I am using Hotmail.
It blames my firewall, but when I disable Zonealarm, I get the same message.
The message is 80072ee6
Has anybody got any ideas?
Thanks
Harry

Re: E:hotmail & Windows live messenger by Jonathan

Jonathan
Mon Oct 23 20:11:33 CDT 2006

Greetings Harry,

Even if you disable ZoneAlarm, it still (and does) block Messenger. If possible, use the
"Check for updates" functionality within ZoneAlarm to see if there's any software updates as
Microsoft and ZoneLabs have been working to correct this problem.

Additionally due to the error code you're seeing, you may want to attempt to register some of
the necessary libraries Messenger uses. To do so, click Start, then Run, and enter the
following:
regsvr32 softpub.dll
then click OK
and do the same for the following:
regsvr32 wintrust.dll
regsvr32 initpki.dll
regsvr32 MSXML3.dll

Finally, you may want to uninstall ZoneAlarm (just temporarily) to determine if that is the
actual problem and if so, then you can reinstall it and attempt to configure it properly
then.

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger/MSN Messenger/Windows Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2006 Jonathan Kay.
You *must* contact me for redistribution rights.
--

"HH" <harryharms@hotmail.com> wrote in message news:u2WkIhw9GHA.4288@TK2MSFTNGP02.phx.gbl...
> Hello,
> I have had MSN version 7 installed on my computer, when I upgraded to MSN
> 8.0, it will not allow me to sign in. I am using Hotmail.
> It blames my firewall, but when I disable Zonealarm, I get the same message.
> The message is 80072ee6
> Has anybody got any ideas?
> Thanks
> Harry
>
>




Re: E:hotmail & Windows live messenger by Jonathan

Jonathan
Mon Oct 23 20:13:15 CDT 2006

Greetings Harry,

Even if you disable ZoneAlarm, it still (and does) block Messenger. If possible, use the
"Check for updates" functionality within ZoneAlarm to see if there's any software updates as
Microsoft and ZoneLabs have been working to correct this problem.

Additionally due to the error code you're seeing, you may want to attempt to register some of
the necessary libraries Messenger uses. To do so, click Start, then Run, and enter the
following:
regsvr32 softpub.dll
then click OK
and do the same for the following:
regsvr32 wintrust.dll
regsvr32 initpki.dll
regsvr32 MSXML3.dll

Finally, you may want to uninstall ZoneAlarm (just temporarily) to determine if that is the
actual problem and if so, then you can reinstall it and attempt to configure it properly
then.

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger/MSN Messenger/Windows Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2006 Jonathan Kay.
You *must* contact me for redistribution rights.
--

"HH" <harryharms@hotmail.com> wrote in message news:u2WkIhw9GHA.4288@TK2MSFTNGP02.phx.gbl...
> Hello,
> I have had MSN version 7 installed on my computer, when I upgraded to MSN
> 8.0, it will not allow me to sign in. I am using Hotmail.
> It blames my firewall, but when I disable Zonealarm, I get the same message.
> The message is 80072ee6
> Has anybody got any ideas?
> Thanks
> Harry
>
>





Re: E:hotmail & Windows live messenger by HH

HH
Tue Oct 24 22:45:08 CDT 2006

Thanks Jonathan, still no joy, so I have given up on Vers 8 and will go back
to Vers 7.
Harry
"Jonathan Kay [MVP]" <msnewsreplies@jonathankay.com> wrote in message
news:uLxmemw9GHA.3352@TK2MSFTNGP03.phx.gbl...
: Greetings Harry,
:
: Even if you disable ZoneAlarm, it still (and does) block Messenger. If
possible, use the
: "Check for updates" functionality within ZoneAlarm to see if there's any
software updates as
: Microsoft and ZoneLabs have been working to correct this problem.
:
: Additionally due to the error code you're seeing, you may want to attempt
to register some of
: the necessary libraries Messenger uses. To do so, click Start, then Run,
and enter the
: following:
: regsvr32 softpub.dll
: then click OK
: and do the same for the following:
: regsvr32 wintrust.dll
: regsvr32 initpki.dll
: regsvr32 MSXML3.dll
:
: Finally, you may want to uninstall ZoneAlarm (just temporarily) to
determine if that is the
: actual problem and if so, then you can reinstall it and attempt to
configure it properly
: then.
:
: --
: Jonathan Kay
: Microsoft MVP - Windows Live Messenger/MSN Messenger/Windows Messenger
: Associate Expert
: http://www.microsoft.com/windowsxp/expertzone/
: Messenger Resources - http://messenger.jonathankay.com
: All posts unless otherwise specified are (c) 2006 Jonathan Kay.
: You *must* contact me for redistribution rights.
: --
:
: "HH" <harryharms@hotmail.com> wrote in message
news:u2WkIhw9GHA.4288@TK2MSFTNGP02.phx.gbl...
: > Hello,
: > I have had MSN version 7 installed on my computer, when I upgraded to
MSN
: > 8.0, it will not allow me to sign in. I am using Hotmail.
: > It blames my firewall, but when I disable Zonealarm, I get the same
message.
: > The message is 80072ee6
: > Has anybody got any ideas?
: > Thanks
: > Harry
: >
: >
:
:
:
: