Hi-
I had the same problem mentioned before - added xyz but xyz isn't on my contact list, clicking 'add xyz to contact list' doesn't work.

I tried deleting the stuff in the folders mentioned (%appdata%/Microsoft/etc and Documents and Settings/[username]/Contacts/etc) like someone said to, and now I can't login. It doesn't get past signing in, and it doesn't give an error message. I've tried uninstalling and reinstalling it, but that didn't work. Help.

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Deleted contacts cache - can't login! by Haslina

Haslina
Sat Oct 21 11:13:15 CDT 2006

Sorry, I probably should've mentioned this. I'm using Windows Live Messenger 8.0, before and after reinstall. It's been trying to sign in for about 3 minutes now.

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Re: Deleted contacts cache, can't login! by Jonathan

Jonathan
Sat Oct 21 11:17:55 CDT 2006

Greetings,

Removing the contact cache really shouldn't cause a problem, although it will take longer to
sign in than normal with the cache removed for obvious reasons. After 5 minutes, hit Cancel
and just try again.

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger/MSN Messenger/Windows Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2006 Jonathan Kay.
You *must* contact me for redistribution rights.
--




"Haslina" wrote in message news:20061021121126igotthis@gmail.com...
> Hi-
> I had the same problem mentioned before - added xyz but xyz isn't on my contact list,
> clicking 'add xyz to contact list' doesn't work.
>
> I tried deleting the stuff in the folders mentioned (%appdata%/Microsoft/etc and Documents
> and Settings/[username]/Contacts/etc) like someone said to, and now I can't login. It
> doesn't get past signing in, and it doesn't give an error message. I've tried uninstalling
> and reinstalling it, but that didn't work. Help.
>
> EggHeadCafe.com - .NET Developer Portal of Choice
> http://www.eggheadcafe.com



Re: Deleted contacts cache, can't login! by Fuzz

Fuzz
Sun Oct 22 15:30:03 CDT 2006

HI Jonathan.

I had that same problem this morning, I left it for a good hour and it
didn't work. I wound up un-installing MSN, and then updated everything,
Windows, ZoneAlarm (I heard it might cause a problem), and I even tried your
Resetting Registry trick... NOW I am getting the 8100306 Error, instead of
waiting to sign in forever.

Any clues?

"Jonathan Kay [MVP]" wrote:

> Greetings,
>
> Removing the contact cache really shouldn't cause a problem, although it will take longer to
> sign in than normal with the cache removed for obvious reasons. After 5 minutes, hit Cancel
> and just try again.
>
> --
> Jonathan Kay
> Microsoft MVP - Windows Live Messenger/MSN Messenger/Windows Messenger
> Associate Expert
> http://www.microsoft.com/windowsxp/expertzone/
> Messenger Resources - http://messenger.jonathankay.com
> All posts unless otherwise specified are (c) 2006 Jonathan Kay.
> You *must* contact me for redistribution rights.
> --
>
>
>
>
> "Haslina" wrote in message news:20061021121126igotthis@gmail.com...
> > Hi-
> > I had the same problem mentioned before - added xyz but xyz isn't on my contact list,
> > clicking 'add xyz to contact list' doesn't work.
> >
> > I tried deleting the stuff in the folders mentioned (%appdata%/Microsoft/etc and Documents
> > and Settings/[username]/Contacts/etc) like someone said to, and now I can't login. It
> > doesn't get past signing in, and it doesn't give an error message. I've tried uninstalling
> > and reinstalling it, but that didn't work. Help.
> >
> > EggHeadCafe.com - .NET Developer Portal of Choice
> > http://www.eggheadcafe.com
>
>
>

Re: Deleted contacts cache, can't login! by Jonathan

Jonathan
Sun Oct 22 20:06:25 CDT 2006

Greetings,

To try and fix this problem, please do the following.

Go to start, run, type "regedit"

Then, navigate to the folowing key:

HKEY_CURRENT_USER\Software\Microsoft\

And delete the MSNMessenger key

Then, restart Messenger.

You may have to reinstall Messenger, if Messenger fails to load.

Tell me if that helps at all.
--
Jonathan Yaniv
Microsoft Windows Live Butterfly
yaniv.jonathan@gmail.com

Visit the ButterflySays Blog at
http://spaces.msn.com/ButterflySays/
"Fuzz" <Fuzz@discussions.microsoft.com> wrote in message
news:8BB160E7-05E6-47C0-8FEE-EF9087D3AA1E@microsoft.com...
> HI Jonathan.
>
> I had that same problem this morning, I left it for a good hour and it
> didn't work. I wound up un-installing MSN, and then updated everything,
> Windows, ZoneAlarm (I heard it might cause a problem), and I even tried
> your
> Resetting Registry trick... NOW I am getting the 8100306 Error, instead of
> waiting to sign in forever.
>
> Any clues?
>
> "Jonathan Kay [MVP]" wrote:
>
>> Greetings,
>>
>> Removing the contact cache really shouldn't cause a problem, although it
>> will take longer to
>> sign in than normal with the cache removed for obvious reasons. After 5
>> minutes, hit Cancel
>> and just try again.
>>
>> --
>> Jonathan Kay
>> Microsoft MVP - Windows Live Messenger/MSN Messenger/Windows Messenger
>> Associate Expert
>> http://www.microsoft.com/windowsxp/expertzone/
>> Messenger Resources - http://messenger.jonathankay.com
>> All posts unless otherwise specified are (c) 2006 Jonathan Kay.
>> You *must* contact me for redistribution rights.
>> --
>>
>>
>>
>>
>> "Haslina" wrote in message news:20061021121126igotthis@gmail.com...
>> > Hi-
>> > I had the same problem mentioned before - added xyz but xyz isn't on my
>> > contact list,
>> > clicking 'add xyz to contact list' doesn't work.
>> >
>> > I tried deleting the stuff in the folders mentioned
>> > (%appdata%/Microsoft/etc and Documents
>> > and Settings/[username]/Contacts/etc) like someone said to, and now I
>> > can't login. It
>> > doesn't get past signing in, and it doesn't give an error message. I've
>> > tried uninstalling
>> > and reinstalling it, but that didn't work. Help.
>> >
>> > EggHeadCafe.com - .NET Developer Portal of Choice
>> > http://www.eggheadcafe.com
>>
>>
>>



Re: Deleted contacts cache, can't login! by Fuzz

Fuzz
Mon Oct 23 18:23:01 CDT 2006

That is exactly what I did, and it didn't work.

I finally managed to make it work last night after playing with the registry
for a few hours.

1. Uninstall MSN Messenger from the Computer
2. Go into the Registry and Delete all the MSNMessenger Folders.
3. MOVE all your information in the userdir/Contacts, and the userdir/Local
Settings/Application Data/Windows Live Messenger to a different directory.
4. Restart the Computer.
5. Download MSN Messenger, and Install
6. Try to Login... You will get the long spinning Icon.
7. Shutdown MSN.
8. Move BACK the Contact Folders.
9. Re-launch MSN and try to connect... it should do it. Your Out of date
Contact information will auto update after about 2 minutes being connected.

At least, this is what did it for me.

The entire problem started after being told to "Delete" the contact
information due to the contact not updating from the server and just getting
it from the Cache.

I thank everyone for their fast response, but it seems that everyones
answers are all carbon copies, yet no one actually spends the time to
determine the order, or is willing to "screw up" their version to try to
duplicate the problem.

"Jonathan Yaniv" wrote:

> Greetings,
>
> To try and fix this problem, please do the following.
>
> Go to start, run, type "regedit"
>
> Then, navigate to the folowing key:
>
> HKEY_CURRENT_USER\Software\Microsoft\
>
> And delete the MSNMessenger key
>
> Then, restart Messenger.
>
> You may have to reinstall Messenger, if Messenger fails to load.
>
> Tell me if that helps at all.
> --
> Jonathan Yaniv
> Microsoft Windows Live Butterfly
> yaniv.jonathan@gmail.com
>
> Visit the ButterflySays Blog at
> http://spaces.msn.com/ButterflySays/
> "Fuzz" <Fuzz@discussions.microsoft.com> wrote in message
> news:8BB160E7-05E6-47C0-8FEE-EF9087D3AA1E@microsoft.com...
> > HI Jonathan.
> >
> > I had that same problem this morning, I left it for a good hour and it
> > didn't work. I wound up un-installing MSN, and then updated everything,
> > Windows, ZoneAlarm (I heard it might cause a problem), and I even tried
> > your
> > Resetting Registry trick... NOW I am getting the 8100306 Error, instead of
> > waiting to sign in forever.
> >
> > Any clues?
> >
> > "Jonathan Kay [MVP]" wrote:
> >
> >> Greetings,
> >>
> >> Removing the contact cache really shouldn't cause a problem, although it
> >> will take longer to
> >> sign in than normal with the cache removed for obvious reasons. After 5
> >> minutes, hit Cancel
> >> and just try again.
> >>
> >> --
> >> Jonathan Kay
> >> Microsoft MVP - Windows Live Messenger/MSN Messenger/Windows Messenger
> >> Associate Expert
> >> http://www.microsoft.com/windowsxp/expertzone/
> >> Messenger Resources - http://messenger.jonathankay.com
> >> All posts unless otherwise specified are (c) 2006 Jonathan Kay.
> >> You *must* contact me for redistribution rights.
> >> --
> >>
> >>
> >>
> >>
> >> "Haslina" wrote in message news:20061021121126igotthis@gmail.com...
> >> > Hi-
> >> > I had the same problem mentioned before - added xyz but xyz isn't on my
> >> > contact list,
> >> > clicking 'add xyz to contact list' doesn't work.
> >> >
> >> > I tried deleting the stuff in the folders mentioned
> >> > (%appdata%/Microsoft/etc and Documents
> >> > and Settings/[username]/Contacts/etc) like someone said to, and now I
> >> > can't login. It
> >> > doesn't get past signing in, and it doesn't give an error message. I've
> >> > tried uninstalling
> >> > and reinstalling it, but that didn't work. Help.
> >> >
> >> > EggHeadCafe.com - .NET Developer Portal of Choice
> >> > http://www.eggheadcafe.com
> >>
> >>
> >>
>
>
>