This one just happened, not 2 minutes ago...
We have a little issue with printing PO forms when the vendor has a NULL
value for AddressLine2 in the Vendor Address table. So, when a new vendor is
entered, every AddressLine must be "touched". That is, a blank space, or
even just hitting enter through the lines solves the problem.
So, our resident d00fus, who's across the hall from me, prints a PO on the
printer in my office, to have my boss proof it before it gets issued. Fine.
But it prints blank. Now, she's been printing POs for years, and we've had
this problem for almost 3 years now with our current system. But still,
every time a new vendor is entered, we go through this.
"Corinne, the PO is blank. Did you update the vendor's address?"
"Uh..."
"Go to the Vendor."
"Uh."
"The Vendor. Open up the vendor."
"You mean the Purchase Order?"
"No. The vendor itself. Click on A/P, then Maintain Vendors. Then enter in
the vendor number."
"So, the Vendor Address?"
"Yes!"
"It won't let me change the address."
...I get up to look at it...
"No, that's still the Purchase Order screen. You didn't go into the vendor
screen. Do that now."
"Uh."
....I grab the mouse....
"There, see that? Click here to get to Accounts Payable. Then click Maintain
Vendor. Now, what's the Vendor number?"
"0000014534."
"What? That's the PO number, isn't it?"
"Yeah."
"No, what is the Vendor number. The people we're buying the books
from....who are they?"
"Oh, oh. 2134."
"Alright, now type that number in there. Then go to the address portion of
the screen. And...wait, you've been doing this for years now, how come you
don't know how to do this?"
"I've never done this before."
...so I finish showing her how to do it, and I go back to my (our) boss and
ask her why she doesn't know how to do this.
And my boss tells me that she's gone through the same thing with Corinne at
least 5 times, but she keeps forgetting to do it because she doesn't have to
do it every single day! This lady has no idea what she does, she just does
her job by rote. Muscle memory, nothing more. She has no idea what effect
she has on the company, what her role is, or what her job means, as far as
the company is concerned. She just enters items, scans book covers, and
enters POs. Doesn't know, and doesn't care, what that actually *means*. So
she doesn't bother to, or simply can't, remember a couple simple steps that
she's been shown at least 6 times now. 6. Times. To click the mouse, oh, 5
times, tops.
I don't have much experience in offices - this is the only office job I've
held - but I can't imagine any other place having the density of lusers that
this place has.
And by that, I mean that the lusers are both dense and densely packed.
FURRFU! Glad tomorrow's Friday...
--
KB
MCNGP #26
nerd32768 needs your business. Visit www.mcngp.com today.