billyw
Tue Apr 06 13:22:45 CDT 2004
i did this with a financial sector company.
i moved all my dealings with them because they had outsourced and made it
plain why i was doing this.. actually it was yanks that were loosing their
jobs, but more or LESS the same :)
in the past couple of weeks i've recieved a letter asking if i would use
them again as they were reviewing the situation....
i just hope people dont get lazy and let this go away..
companies are getting rattled
"Typh0n" <unspecified> wrote in message
news:ucMc$w9GEHA.3664@TK2MSFTNGP12.phx.gbl...
> Interesting point this one, in the UK there have recently been a couple of
> large examples (although not widely publicised) of large banks and other
> companies, who have reversed outsourcing decisions after having spent
> fortunes on shifting aspects of their operations offshore. The reason for
> bringing the outsourced portions of the operation back in house in all
cases
> was cited as consumer demand.
>
> One bank stated that the loss in customer loyalty sent them a clear
message
> that although on paper the outsourcing concept saves significant amounts
in
> capital expenditure costs, the resulting impact from a disgruntled
customer
> base left them with little option but to U turn.
>
> So - god bless the consumer!!!
>
> :-)
>
>
> "kpg" <ipost@thereforeiam.com> wrote in message
> news:uuDIXp9GEHA.628@TK2MSFTNGP10.phx.gbl...
> > I realize that this is an international forum, but from an American
> consumer
> > standpoint I think companies can sell the 'made in America' aspect of
> > not outsourcing. Yes, consumers shop for price and companies that
> outsource
> > may do better on the bottom line, for now. But if a credit card theft
> > scandal
> > occurs it could paint all outsourced companies in a bad light.
Comapnies
> > may
> > find out that the svaings of outsourcing are costing them comsumer
> loyality.
> > Remember, we Americans are a very closed minded bunch.
> >
> > God Bless the USA.
> >
> > kpg
> >
> > "Bhargav Shukla" <contanoctme_sp@ambhargavs.com> wrote in message
> > news:OGttgc9GEHA.2392@tk2msftngp13.phx.gbl...
> > > I agree with Rowdey.
> > >
> > > It's not always that outsourcing is bad and it's not always you have
to
> > lose
> > > when you outsource. Yes, you have to be careful and screen your
> > outsourcing
> > > company before you outsource but isn't that what you have to do for
> > anything
> > > in life? Don't Credit companies screen you well before giving you
loan?
> If
> > > it's a risk, you should investigate and find how much you are risking.
> Go
> > to
> > > stock market, buy some stocks, how would you? You would check history,
> > > referrals, take advice from others who hold that stocks. It's always
> good
> > to
> > > have referrals from previous clients, check their service history and
> > verify
> > > credentials. It's good to trust someone but trust only after
> > > verification.Sometimes taking their word is not enough. This is true
for
> > any
> > > outsourcing not only indians. If the providers are new, put the SLA
> > mutually
> > > agreeable to both parties so that you get what you want. We have some
> > > agreements with our Vendors that penalizes them for not meeting
> > performance
> > > agreements (We don't outsource but agreements are in place for vendors
> who
> > > we buy support contracts from).
> > >
> > > This way you can play safe and still have benefits of outsourcing.
> > >
> > > --
> > > Thanks,
> > > Bhargav Shukla
> > > MCSE Windows Server 2003, MCSA Messaging, CCEA, RSA SecureID CSE
> > >
> > >
> > > "Rowdy Yates" <rowdy_yates2@remove.lycos.com> wrote in message
> > > news:Xns94C33DBF7ABA5rowdyyates2lycoscom@207.46.248.16...
> > > > The Poster Formerly Known as Kline Sphere <.> wrote in
> > > > news:u0m370dsh10blce5quu9029gu28a6s4gpb@4ax.com:
> > > >
> > > > > <snip poster='David' source='microsoft.public.cert.exam.mcsd'>
> > > > >
> > > > >>My view is that companies should look inward before
> > > > >>looking outward when trying to rationalise their IT
> > > > >>departments, as this is where the real savings can be
> > > > >>made.
> > > > >>
> > > > >>David
> > > > >
> > > > > </snip>
> > > > >
> > > >
> > > > good post. but, unfortunatly, murphys un-written laws prevail:.
> > > >
> > > > the grass is always greener in the other guys cow field; and the
other
> > > > guys hot wife always looks hotter than you own.
> > > >
> > > > :-(
> > > >
> > > >
> > > > --
> > > > Rowdy Yates
> > > > -------------------------------
> > > > Death to the Gypsy Kings!
> > > > -------------------------------
> > > > I am Against-TCPA
> > > >
http://www.againsttcpa.com
> > >
> > >
> >
> >
>
>