Number of recommended users to support

Is there any publication from Microsoft that recommends how many users or nodes a single MCSE can support?

Jtyc
Tue Jun 15 16:56:12 CDT 2004

> Is there any publication from Microsoft that recommends how many users or
nodes a single MCSE can support?

No.


I myself can handle .375 users.

ME
Tue Jun 15 17:25:22 CDT 2004

> I myself can handle .375 users.
.375 users?
must be typo :-)

> > Is there any publication from Microsoft that recommends how many users
or
> nodes a single MCSE can support?
depend on how dump users are. 50 dump users surely drive you nut ...


"Jtyc" <jtyc_mcngp@spamblockerbitch!@yahoo.com> wrote in message
news:OhMpTOyUEHA.4048@TK2MSFTNGP12.phx.gbl...
> > Is there any publication from Microsoft that recommends how many users
or
> nodes a single MCSE can support?
>
> No.
>
>
> I myself can handle .375 users.
>
>
>

TechGeekPro
Tue Jun 15 18:58:40 CDT 2004

"ME" <mail@mail.com> wrote in message
news:uphxmeyUEHA.2388@TK2MSFTNGP09.phx.gbl...
> > I myself can handle .375 users.
> .375 users?
> must be typo :-)

I doubt it. Jtyc has been known to be a smart ass.
I personally can only handle one user; and I handle myself quite regularly.

> > > Is there any publication from Microsoft that recommends how many users
> or
> > nodes a single MCSE can support?
> depend on how dump users are. 50 dump users surely drive you nut ...
>
>
> "Jtyc" <jtyc_mcngp@spamblockerbitch!@yahoo.com> wrote in message
> news:OhMpTOyUEHA.4048@TK2MSFTNGP12.phx.gbl...
> > > Is there any publication from Microsoft that recommends how many users
> or
> > nodes a single MCSE can support?
> >
> > No.
> >
> >
> > I myself can handle .375 users.
> >
> >
> >
>
>

Neil
Tue Jun 15 19:12:31 CDT 2004

"TechGeekPro" <%username%@yahoo.com> wrote in news:R_6dnYovw8WtEFLdRVn-
hg@adelphia.com:

> and I handle myself quite regularly.

somethings I don't need to know...

(now if this had been Kat's posting...)

--
Neil MCNGP #30
"you'd do what, to who, for how many biscuits?"

Neil
Tue Jun 15 19:13:44 CDT 2004

=?Utf-8?B?dGxjY2Fy?= <tlccar@discussions.microsoft.com> wrote in
news:E30DD140-0F6A-4289-843B-4B23589EB2EE@microsoft.com:

> Is there any publication from Microsoft that recommends how many users
> or nodes a single MCSE can support?
>

asked and answered at least once. try google or dig a bit at
www.microsoft.com/learning

--
Neil MCNGP #30
"you'd do what, to who, for how many biscuits?"

Nettransplant
Tue Jun 15 19:24:33 CDT 2004

I only handle my own nodes.


"tlccar" <tlccar@discussions.microsoft.com> wrote in message
news:E30DD140-0F6A-4289-843B-4B23589EB2EE@microsoft.com...
> Is there any publication from Microsoft that recommends how many users or
nodes a single MCSE can support?

Neil
Tue Jun 15 19:31:19 CDT 2004

"Nettransplant" <NoSpamnettransplant@hotmail.com> wrote in
news:5rMzc.767050$Ig.683934@pd7tw2no:

>
> I only handle my own nodes.

don't do it in public, please. unless you are female in which case could
you post a little something...
:)

--
Neil MCNGP #30 (singing a song by the Odds)
"you'd do what, to who, for how many biscuits?"

Kat
Tue Jun 15 21:29:03 CDT 2004


"Neil" <neilmcse@nospamforyou.com> wrote in message
news:Xns9509CD703614Eneilmcsehotmailcom@207.46.248.16...
> "TechGeekPro" <%username%@yahoo.com> wrote in news:R_6dnYovw8WtEFLdRVn-
> hg@adelphia.com:
>
> > and I handle myself quite regularly.
>
> somethings I don't need to know...
>
> (now if this had been Kat's posting...)
>
> --
> Neil MCNGP #30
> "you'd do what, to who, for how many biscuits?"

I handle myself quite well thank you


*purrs*

Rowdy
Tue Jun 15 22:39:26 CDT 2004

=?Utf-8?B?dGxjY2Fy?= <tlccar@discussions.microsoft.com> wrote in
news:E30DD140-0F6A-4289-843B-4B23589EB2EE@microsoft.com:

> Is there any publication from Microsoft that recommends how many users
> or nodes a single MCSE can support?

that's an impossible question to answer. because each buisiness is unique.

a MCSE that really knows his stuff? he/she can probably support 1000's of
users. and being MCSE certified has nothing to do with it. the person just
has lots of experiece and knowledge. that' that.

you are also going to have to pay this guy/gal an arm and a leg for their
expertise.

hope that helps.




Rowdy Yates, MCSE
--
Rowdy's Home Page
http://rowdy_yates2.tripod.com/
"it's a work in progress" :-(

Rowdy
Tue Jun 15 22:50:06 CDT 2004


just to add to my post.

most experience people don't want to support many users. that's what 1st
level support is for.

so if you question is, how many users can a 1st level support personnel
support?

i think there is an organization that actually does stats for that stuff.
can't remember their name. but i do rememeber numbers.

it used to be 30 to 50 users per one support person. but i don't that that
refects real world. and there are too many variables, i.e. how many things
does he/she exactly support?

i have a funny feeling the real world number is over 100 users per support
person. software & hardware has made huge strides in the last 5 to 10
years. lots of things can be streamlined and automated to enable 1st
support to handle more "dummy user" calls.

hope that helps.

Rowdy Yates <rowdy_yates2@remove.lycos.com> wrote in
news:Xns9509F097D66C7rowdyyates2123@207.46.248.16:

> =?Utf-8?B?dGxjY2Fy?= <tlccar@discussions.microsoft.com> wrote in
> news:E30DD140-0F6A-4289-843B-4B23589EB2EE@microsoft.com:
>
>> Is there any publication from Microsoft that recommends how many
>> users or nodes a single MCSE can support?
>
> that's an impossible question to answer. because each buisiness is
> unique.
>
> a MCSE that really knows his stuff? he/she can probably support 1000's
> of users. and being MCSE certified has nothing to do with it. the
> person just has lots of experiece and knowledge. that' that.
>
> you are also going to have to pay this guy/gal an arm and a leg for
> their expertise.
>
> hope that helps.
>
>
>
>
> Rowdy Yates, MCSE



Rowdy Yates, MCSE
--
Rowdy's Home Page
http://rowdy_yates2.tripod.com/
"it's a work in progress" :-(

anonymous
Wed Jun 16 02:13:29 CDT 2004

im here supporting 250 users on my own its no prob could
nearly dooble that, (as long as macola dont make another
change), but ya do get the acational trouble makers that
have to do everthing wrong
>-----Original Message-----
>Is there any publication from Microsoft that recommends
how many users or nodes a single MCSE can support?
>.
>

Neil
Wed Jun 16 06:44:18 CDT 2004

"Kat" <mistyNOFRIGGENSPAM@flynt.org> wrote in news:ewaLpm0UEHA.2972
@TK2MSFTNGP12.phx.gbl:

> I handle myself quite well thank you

CUT THAT OUT!!! don't you know how distracting that is...

(I need a cold shower...or pics)

--
Neil MCNGP #30
"you'd do what, to who, for how many biscuits?"

fygar
Wed Jun 16 07:45:35 CDT 2004

On Tue, 15 Jun 2004 14:52:01 -0700, tlccar
<tlccar@discussions.microsoft.com> wrote:

>Is there any publication from Microsoft that recommends how many users or nodes a single MCSE can support?

One good MCSE can support the screw ups of at least three braindumping
Jr Administrators.

...butch

Neil
Wed Jun 16 07:51:54 CDT 2004

fygar <cpudoc10@hotmail.com> wrote in
news:g4g0d011mhueod3jvaijbcecao4uekh4jq@4ax.com:

> One good MCSE can support the screw ups of at least three braindumping
> Jr Administrators.

I can do 8. and they can REALLY screw up on the hell desk.

--
Neil MCNGP #30
"you'd do what, to who, for how many biscuits?"

billyw
Wed Jun 16 08:11:05 CDT 2004

is that handle as in "handle" as in give relief to?

"Jtyc" <jtyc_mcngp@spamblockerbitch!@yahoo.com> wrote in message
news:OhMpTOyUEHA.4048@TK2MSFTNGP12.phx.gbl...
> > Is there any publication from Microsoft that recommends how many users
or
> nodes a single MCSE can support?
>
> No.
>
>
> I myself can handle .375 users.
>
>
>

billyw
Wed Jun 16 08:11:24 CDT 2004

no ..
basically as many as want to pay


"tlccar" <tlccar@discussions.microsoft.com> wrote in message
news:E30DD140-0F6A-4289-843B-4B23589EB2EE@microsoft.com...
> Is there any publication from Microsoft that recommends how many users or
nodes a single MCSE can support?

fygar
Wed Jun 16 08:27:16 CDT 2004

On Wed, 16 Jun 2004 05:51:54 -0700, Neil <neilmcse@nospamforyou.com>
wrote:

>fygar <cpudoc10@hotmail.com> wrote in
>news:g4g0d011mhueod3jvaijbcecao4uekh4jq@4ax.com:
>
>> One good MCSE can support the screw ups of at least three braindumping
>> Jr Administrators.
>
>I can do 8. and they can REALLY screw up on the hell desk.

Show off.

...b

Consultant
Wed Jun 16 09:05:56 CDT 2004

this is very subjective and varies by environment. take for instance the
environment i work in, where there is 2 admins for each user. this formula
equates to one half of a full time employee to one full time admin. now lets
look at our security group. 5 security professionals (consultants) per 1
user. this formula looks staggering, but is completely necessary :-| . here
is the logic, the more security professionals, the more the secure the
environment. this formula works out to 0.2 full time security professional
to 1 full time employee. i would like to also touch on management and the
various layers, but unfortunately, do not have time to go into these
formulas. your tax dollars hard at work.



"tlccar" <tlccar@discussions.microsoft.com> wrote in message
news:E30DD140-0F6A-4289-843B-4B23589EB2EE@microsoft.com...
> Is there any publication from Microsoft that recommends how many users or
nodes a single MCSE can support?

Jtyc
Wed Jun 16 09:15:25 CDT 2004

> I doubt it. Jtyc has been known to be a smart ass.


Me?? How did I get that label?


*boggle*

Jtyc
Wed Jun 16 09:29:12 CDT 2004

> is that handle as in "handle" as in give relief to?

No.

Jtyc
Wed Jun 16 09:31:22 CDT 2004

> formulas. your tax dollars hard at work.

I thought my tax dollars where at the golf course? Or movies...

Neil
Wed Jun 16 11:00:13 CDT 2004

"Jtyc" <jtyc_mcngp@spamblockerbitch!@yahoo.com> wrote in
news:OcbzZ66UEHA.2692@TK2MSFTNGP09.phx.gbl:

>> formulas. your tax dollars hard at work.
>
> I thought my tax dollars where at the golf course? Or movies...
>
>
>

that's next week....

--
Neil MCNGP #30
"you'd do what, to who, for how many biscuits?"

billyw
Wed Jun 16 13:04:12 CDT 2004

hey enquiring minds


"Jtyc" <jtyc_mcngp@spamblockerbitch!@yahoo.com> wrote in message
news:OzyJM56UEHA.1164@tk2msftngp13.phx.gbl...
> > is that handle as in "handle" as in give relief to?
>
> No.
>
>

billyw
Wed Jun 16 13:05:17 CDT 2004

no he's making movies

but not to worry.. he'll be back

"Jtyc" <jtyc_mcngp@spamblockerbitch!@yahoo.com> wrote in message
news:OcbzZ66UEHA.2692@TK2MSFTNGP09.phx.gbl...
> > formulas. your tax dollars hard at work.
>
> I thought my tax dollars where at the golf course? Or movies...
>
>

Ken
Wed Jun 16 13:14:55 CDT 2004

"billyw" <b@brainless.net> wrote in message
news:%23u361x8UEHA.544@TK2MSFTNGP11.phx.gbl...
> no he's making movies
>
> but not to worry.. he'll be back

I'm Detective John Kimble!

--

KB - MCNGP "silent thug" #26

first initial last name AT hotmail DOT com

Jtyc
Wed Jun 16 14:05:38 CDT 2004

> I'm Detective John Kimble!



Get to the choppa!

Ken
Wed Jun 16 14:08:20 CDT 2004

"Jtyc" <jtyc_mcngp@f'nspammersDIE@yahoo.com> wrote in message
news:ewv0mJ9UEHA.1012@TK2MSFTNGP09.phx.gbl...
> > I'm Detective John Kimble!
>
>
>
> Get to the choppa!

First I want to ask you a bunch of questions!

--

KB - MCNGP "silent thug" #26

first initial last name AT hotmail DOT com

Neil
Wed Jun 16 14:22:43 CDT 2004

"Ken Briscoe" <youcant@sendmespam.com> wrote in news:ODUGCV9UEHA.2692
@TK2MSFTNGP09.phx.gbl:

> "Jtyc" <jtyc_mcngp@f'nspammersDIE@yahoo.com> wrote in message
> news:ewv0mJ9UEHA.1012@TK2MSFTNGP09.phx.gbl...
>> > I'm Detective John Kimble!
>>
>>
>>
>> Get to the choppa!
>
> First I want to ask you a bunch of questions!
>

it's not a tumma

--
Neil MCNGP #30
"you'd do what, to who, for how many biscuits?"

Ken
Wed Jun 16 14:28:27 CDT 2004

"Neil" <neilmcse@nospamforyou.com> wrote in message
news:Xns950A9C709EF26neilmcsehotmailcom@207.46.248.16...
> > "Jtyc" <jtyc_mcngp@f'nspammersDIE@yahoo.com> wrote in message
> > news:ewv0mJ9UEHA.1012@TK2MSFTNGP09.phx.gbl...
> >> > I'm Detective John Kimble!
> >>
> >>
> >>
> >> Get to the choppa!
> >
> > First I want to ask you a bunch of questions!
> >
>
> it's not a tumma

Who ah you?

--

KB - MCNGP "silent thug" #26

first initial last name AT hotmail DOT com

Neil
Wed Jun 16 15:20:46 CDT 2004

"Ken Briscoe" <youcant@sendmespam.com> wrote in news:uaXvRg9UEHA.556
@tk2msftngp13.phx.gbl:

> "Neil" <neilmcse@nospamforyou.com> wrote in message
> news:Xns950A9C709EF26neilmcsehotmailcom@207.46.248.16...
>> > "Jtyc" <jtyc_mcngp@f'nspammersDIE@yahoo.com> wrote in message
>> > news:ewv0mJ9UEHA.1012@TK2MSFTNGP09.phx.gbl...
>> >> > I'm Detective John Kimble!
>> >>
>> >>
>> >>
>> >> Get to the choppa!
>> >
>> > First I want to ask you a bunch of questions!
>> >
>>
>> it's not a tumma
>
> Who ah you?
>

You're a funny man, Sully, I like you. That's why I'm going to kill you
last

--
Neil MCNGP #30
"you'd do what, to who, for how many biscuits?"

Ken
Wed Jun 16 15:31:15 CDT 2004

"Neil" <neilmcse@nospamforyou.com> wrote in message
news:Xns950AA647D22F1neilmcsehotmailcom@207.46.248.16...
> "Ken Briscoe" <youcant@sendmespam.com> wrote in news:uaXvRg9UEHA.556
> @tk2msftngp13.phx.gbl:
>
> > "Neil" <neilmcse@nospamforyou.com> wrote in message
> > news:Xns950A9C709EF26neilmcsehotmailcom@207.46.248.16...
> >> > "Jtyc" <jtyc_mcngp@f'nspammersDIE@yahoo.com> wrote in message
> >> > news:ewv0mJ9UEHA.1012@TK2MSFTNGP09.phx.gbl...
> >> >> > I'm Detective John Kimble!
> >> >>
> >> >>
> >> >>
> >> >> Get to the choppa!
> >> >
> >> > First I want to ask you a bunch of questions!
> >> >
> >>
> >> it's not a tumma
> >
> > Who ah you?
> >
>
> You're a funny man, Sully, I like you. That's why I'm going to kill you
> last

I'm a cahp you idyut!

--

KB - MCNGP "silent thug" #26

first initial last name AT hotmail DOT com

Neil
Wed Jun 16 15:36:02 CDT 2004

"Ken Briscoe" <youcant@sendmespam.com> wrote in news:eX0xXD#UEHA.2972
@TK2MSFTNGP12.phx.gbl:

> "Neil" <neilmcse@nospamforyou.com> wrote in message
> news:Xns950AA647D22F1neilmcsehotmailcom@207.46.248.16...
>> "Ken Briscoe" <youcant@sendmespam.com> wrote in news:uaXvRg9UEHA.556
>> @tk2msftngp13.phx.gbl:
>>
>> > "Neil" <neilmcse@nospamforyou.com> wrote in message
>> > news:Xns950A9C709EF26neilmcsehotmailcom@207.46.248.16...
>> >> > "Jtyc" <jtyc_mcngp@f'nspammersDIE@yahoo.com> wrote in message
>> >> > news:ewv0mJ9UEHA.1012@TK2MSFTNGP09.phx.gbl...
>> >> >> > I'm Detective John Kimble!
>> >> >>
>> >> >>
>> >> >>
>> >> >> Get to the choppa!
>> >> >
>> >> > First I want to ask you a bunch of questions!
>> >> >
>> >>
>> >> it's not a tumma
>> >
>> > Who ah you?
>> >
>>
>> You're a funny man, Sully, I like you. That's why I'm going to kill
you
>> last
>
> I'm a cahp you idyut!
>

If I am not me, den who da hell am I?

--
Neil MCNGP #30
"you'd do what, to who, for how many biscuits?"

Ken
Wed Jun 16 15:41:38 CDT 2004

"Neil" <neilmcse@nospamforyou.com> wrote in message
news:Xns950AA8DEA1B8Fneilmcsehotmailcom@207.46.248.16...
> "Ken Briscoe" <youcant@sendmespam.com> wrote in news:eX0xXD#UEHA.2972
> @TK2MSFTNGP12.phx.gbl:
>
> > "Neil" <neilmcse@nospamforyou.com> wrote in message
> > news:Xns950AA647D22F1neilmcsehotmailcom@207.46.248.16...
> >> "Ken Briscoe" <youcant@sendmespam.com> wrote in news:uaXvRg9UEHA.556
> >> @tk2msftngp13.phx.gbl:
> >>
> >> > "Neil" <neilmcse@nospamforyou.com> wrote in message
> >> > news:Xns950A9C709EF26neilmcsehotmailcom@207.46.248.16...
> >> >> > "Jtyc" <jtyc_mcngp@f'nspammersDIE@yahoo.com> wrote in message
> >> >> > news:ewv0mJ9UEHA.1012@TK2MSFTNGP09.phx.gbl...
> >> >> >> > I'm Detective John Kimble!
> >> >> >>
> >> >> >>
> >> >> >>
> >> >> >> Get to the choppa!
> >> >> >
> >> >> > First I want to ask you a bunch of questions!
> >> >> >
> >> >>
> >> >> it's not a tumma
> >> >
> >> > Who ah you?
> >> >
> >>
> >> You're a funny man, Sully, I like you. That's why I'm going to kill
> you
> >> last
> >
> > I'm a cahp you idyut!
> >
>
> If I am not me, den who da hell am I?

Who is ya daddy, n what duss he do?

--

KB - MCNGP "silent thug" #26

first initial last name AT hotmail DOT com

Consultant
Wed Jun 16 15:48:04 CDT 2004

ok, enough

http://www.ebaumsworld.com/arnolds2.html

move along people, there's nothing here to see

"Ken Briscoe" <youcant@sendmespam.com> wrote in message
news:OJz%23KJ%23UEHA.2520@TK2MSFTNGP10.phx.gbl...
> "Neil" <neilmcse@nospamforyou.com> wrote in message
> news:Xns950AA8DEA1B8Fneilmcsehotmailcom@207.46.248.16...
> > "Ken Briscoe" <youcant@sendmespam.com> wrote in news:eX0xXD#UEHA.2972
> > @TK2MSFTNGP12.phx.gbl:
> >
> > > "Neil" <neilmcse@nospamforyou.com> wrote in message
> > > news:Xns950AA647D22F1neilmcsehotmailcom@207.46.248.16...
> > >> "Ken Briscoe" <youcant@sendmespam.com> wrote in news:uaXvRg9UEHA.556
> > >> @tk2msftngp13.phx.gbl:
> > >>
> > >> > "Neil" <neilmcse@nospamforyou.com> wrote in message
> > >> > news:Xns950A9C709EF26neilmcsehotmailcom@207.46.248.16...
> > >> >> > "Jtyc" <jtyc_mcngp@f'nspammersDIE@yahoo.com> wrote in message
> > >> >> > news:ewv0mJ9UEHA.1012@TK2MSFTNGP09.phx.gbl...
> > >> >> >> > I'm Detective John Kimble!
> > >> >> >>
> > >> >> >>
> > >> >> >>
> > >> >> >> Get to the choppa!
> > >> >> >
> > >> >> > First I want to ask you a bunch of questions!
> > >> >> >
> > >> >>
> > >> >> it's not a tumma
> > >> >
> > >> > Who ah you?
> > >> >
> > >>
> > >> You're a funny man, Sully, I like you. That's why I'm going to kill
> > you
> > >> last
> > >
> > > I'm a cahp you idyut!
> > >
> >
> > If I am not me, den who da hell am I?
>
> Who is ya daddy, n what duss he do?
>
> --
>
> KB - MCNGP "silent thug" #26
>
> first initial last name AT hotmail DOT com
>
>

Neil
Wed Jun 16 15:48:15 CDT 2004

"Ken Briscoe" <youcant@sendmespam.com> wrote in news:OJz#KJ#UEHA.2520
@TK2MSFTNGP10.phx.gbl:

<snippydooda>
>> >> You're a funny man, Sully, I like you. That's why I'm going to kill
>> you
>> >> last
>> >
>> > I'm a cahp you idyut!
>> >
>>
>> If I am not me, den who da hell am I?
>
> Who is ya daddy, n what duss he do?
>

There *is* no us, you psychotic bitch!


--
Neil MCNGP #30
"you'd do what, to who, for how many biscuits?"

Neil
Wed Jun 16 15:51:35 CDT 2004

"Consultant" <consultant_mcngp@yahoo.com> wrote in news:#wCf5M#UEHA.3656
@TK2MSFTNGP11.phx.gbl:

> ok, enough
>
> http://www.ebaumsworld.com/arnolds2.html
>
> move along people, there's nothing here to see
>

Remember, Sully, when I promised to kill you last?

I lied.

--
Neil MCNGP #30
"you'd do what, to who, for how many biscuits?"

TechGeekPro
Wed Jun 16 16:30:24 CDT 2004

What!? No "It's not a tumor!"?

--
I may not be completely certified, but I am completely certifiable.

"Consultant" <consultant_mcngp@yahoo.com> wrote in message
news:#wCf5M#UEHA.3656@TK2MSFTNGP11.phx.gbl...
> ok, enough
>
> http://www.ebaumsworld.com/arnolds2.html
>
> move along people, there's nothing here to see
>
> "Ken Briscoe" <youcant@sendmespam.com> wrote in message
> news:OJz%23KJ%23UEHA.2520@TK2MSFTNGP10.phx.gbl...
> > "Neil" <neilmcse@nospamforyou.com> wrote in message
> > news:Xns950AA8DEA1B8Fneilmcsehotmailcom@207.46.248.16...
> > > "Ken Briscoe" <youcant@sendmespam.com> wrote in news:eX0xXD#UEHA.2972
> > > @TK2MSFTNGP12.phx.gbl:
> > >
> > > > "Neil" <neilmcse@nospamforyou.com> wrote in message
> > > > news:Xns950AA647D22F1neilmcsehotmailcom@207.46.248.16...
> > > >> "Ken Briscoe" <youcant@sendmespam.com> wrote in
news:uaXvRg9UEHA.556
> > > >> @tk2msftngp13.phx.gbl:
> > > >>
> > > >> > "Neil" <neilmcse@nospamforyou.com> wrote in message
> > > >> > news:Xns950A9C709EF26neilmcsehotmailcom@207.46.248.16...
> > > >> >> > "Jtyc" <jtyc_mcngp@f'nspammersDIE@yahoo.com> wrote in message
> > > >> >> > news:ewv0mJ9UEHA.1012@TK2MSFTNGP09.phx.gbl...
> > > >> >> >> > I'm Detective John Kimble!
> > > >> >> >>
> > > >> >> >>
> > > >> >> >>
> > > >> >> >> Get to the choppa!
> > > >> >> >
> > > >> >> > First I want to ask you a bunch of questions!
> > > >> >> >
> > > >> >>
> > > >> >> it's not a tumma
> > > >> >
> > > >> > Who ah you?
> > > >> >
> > > >>
> > > >> You're a funny man, Sully, I like you. That's why I'm going to kill
> > > you
> > > >> last
> > > >
> > > > I'm a cahp you idyut!
> > > >
> > >
> > > If I am not me, den who da hell am I?
> >
> > Who is ya daddy, n what duss he do?
> >
> > --
> >
> > KB - MCNGP "silent thug" #26
> >
> > first initial last name AT hotmail DOT com
> >
> >
>
>

Kat
Wed Jun 16 20:42:45 CDT 2004


>
> so if you question is, how many users can a 1st level support personnel
> support?
>
> i think there is an organization that actually does stats for that stuff.
> can't remember their name. but i do rememeber numbers.
>
> it used to be 30 to 50 users per one support person. but i don't that that
> refects real world. and there are too many variables, i.e. how many things
> does he/she exactly support?
>
> i have a funny feeling the real world number is over 100 users per support
> person. software & hardware has made huge strides in the last 5 to 10


We have a call center of 7 fulltime, only one on the weekend... with over
9,000 users.... Wow, are we off mark

Kat

(also an IT person who knows healthcare! Woo hoo!)

Rowdy
Wed Jun 16 22:00:42 CDT 2004

"Kat" <mistyNOFRIGGENSPAM@flynt.org> wrote in
news:euvjaxAVEHA.2716@tk2msftngp13.phx.gbl:

>
>>
>> so if you question is, how many users can a 1st level support
>> personnel support?
>>
>> i think there is an organization that actually does stats for that
>> stuff. can't remember their name. but i do rememeber numbers.
>>
>> it used to be 30 to 50 users per one support person. but i don't that
>> that refects real world. and there are too many variables, i.e. how
>> many things does he/she exactly support?
>>
>> i have a funny feeling the real world number is over 100 users per
>> support person. software & hardware has made huge strides in the last
>> 5 to 10
>
>
> We have a call center of 7 fulltime, only one on the weekend... with
> over 9,000 users.... Wow, are we off mark
>
> Kat
>
> (also an IT person who knows healthcare! Woo hoo!)
>
>

Hey Kat. Waz Up? :-)

1K users per support person is also not uncommon. all depands what they are
doing. here's a little snipped post from tech republic that i think gets to
the meat of the matter.


<snip>

The challenge is that you can't really gather meaningful stats because even
in the same industry, no two IT departments are alike.

Lets take help desk staff. You might find lots of stats on the number of
help desk staff per X00 users. The problem there is that some help desks
are merely ticket takers and others try to resolve 80% of the calls at the
help desk. Obviously you staff the desk higher for the latter.

</snip>

Rowdy Yates, MCSE
--
Rowdy's Home Page
http://rowdy_yates2.tripod.com/
"it's a work in progress" :-(