Paint me thoroughly flabbergasted, but my former
employer/nemesis/antichrist is hiring for technical positions _in this
country_.
Openings are for an "IT project leader," which is that to which the U.S.
programmers got reclassified when the coding work got sent to
Cheapistan, and "senior technical support," which tells me the one
support person of any value (whose value was mainly his ability to lie
with impunity and finesse to customers about the scope and impact of
crises) quit or got fired.
Neither opening is posted with any online service. I only found out
about them because my well-meaning parents provide me with the weekly
classifieds from the local Sunday paper. The jobs aren't even listed
with the paper's own site. I don't know what kind of candidates they
hope to get with a listing like this. Since this has to be a conscious
choice, I can't begin to imagine what gambit Nosferatu has planned.
All the remaining project managers got laid off on December 31st of last
year, as part of N.'s plan to directly (micro)manage the software
development process. To hire someone for on-site is a serious
retrenchment. Support was supposed to be sent to the group in the
Philippines, about which I've said little to this point.
A note on the Filipino support abortion:
Some companies sent support overseas out of cheapness, others have a
more legitimate idea of trying to provide round-the-clock support
without a night shift by forwarding calls to a locale where it's
currently daylight. N. was obviously motivated by the former, but was
turning the latter on its head. Despite the company's service being
available 24 hours, it received 99% of its use 8:00AM - 8:00PM ET.
There was really no need for after-hours support. In a move that made
sense only to N., he got the idea to forward support calls (using VoIP
over a path that was 128kbps, and shared with the data traffic, on the
Philippine end, if you can believe that one) to the "office" in Manila.
Thing is, Manila is 13 hours (if I recall correctly) ahead of the
eastern U.S., so the Filipinos would be answering support calls during
what amounted to a night shift. Given the truly byzantine and soul-
crushing nature of the support required, I guess having support techs
half-zonked-out, or else reduced to quivering catatonia by caffeine
overdoses, added an extra frisson to support calls.
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