My web site not responding to outside users

Other computers cannot get to my web site - message is web site not responding. I've done the following
1. Created a simple web in Front Page 200
2. Installed IIS 5.1 under XP Pr
3. Created virtual directory in IIS pointed to my web, set it as the default, recalculated we
4. Got dynamic DNS cove3.no-ip.info from no-ip.co
5. Disconnected my router to remove it as a source of the proble
6. Tried both Port 80 and 8080 setting for my web to see if Cablevision was blocking Port 8
7. Successfully pinged from outside computer cove3.no-ip.info (also my ip/default gateway temp IP#s- these ping ok even if IIS is stopped
8. http://www.netcraft.com cannot get find my serve

I've tried about everything & can't find other posts that have helped me figure this ou

Regards, Ro

Tom
Wed Jan 21 09:11:18 CST 2004

"cove3" <cove3@aol.com> wrote in message
news:661078BD-12EE-439A-B7F1-BB3ED400ABF8@microsoft.com...
> Other computers cannot get to my web site - message is web site not
responding. I've done the following:
> 1. Created a simple web in Front Page 2002
> 2. Installed IIS 5.1 under XP Pro
> 3. Created virtual directory in IIS pointed to my web, set it as the
default, recalculated web
> 4. Got dynamic DNS cove3.no-ip.info from no-ip.com
> 5. Disconnected my router to remove it as a source of the problem
> 6. Tried both Port 80 and 8080 setting for my web to see if Cablevision
was blocking Port 80
> 7. Successfully pinged from outside computer cove3.no-ip.info (also my
ip/default gateway temp IP#s- these ping ok even if IIS is stopped)
> 8. http://www.netcraft.com cannot get find my server
>
> I've tried about everything & can't find other posts that have helped me
figure this out

Cablevision does block port 80. What's the message you get when you try to
browse?

--
Tom Kaminski IIS MVP
http://www.iistoolshed.com/ - tools, scripts, and utilities for running IIS
http://mvp.support.microsoft.com/
http://www.microsoft.com/windowsserver2003/community/centers/iis/

doug
Wed Jan 21 09:18:20 CST 2004

what is the *exact* error message you are seeing? Turn of
friendly messages in your browser first and then post the
real error message...

Can you reach the site from your internal
network/computer?

doug
>-----Original Message-----
>Other computers cannot get to my web site - message is
web site not responding. I've done the following:
>1. Created a simple web in Front Page 2002
>2. Installed IIS 5.1 under XP Pro
>3. Created virtual directory in IIS pointed to my web,
set it as the default, recalculated web
>4. Got dynamic DNS cove3.no-ip.info from no-ip.com
>5. Disconnected my router to remove it as a source of
the problem
>6. Tried both Port 80 and 8080 setting for my web to
see if Cablevision was blocking Port 80
>7. Successfully pinged from outside computer cove3.no-
ip.info (also my ip/default gateway temp IP#s- these ping
ok even if IIS is stopped)
>8. http://www.netcraft.com cannot get find my server
>
>I've tried about everything & can't find other posts
that have helped me figure this out
>
>Regards, Ron
>
>.
>

cove3
Wed Jan 21 11:51:11 CST 2004

Here's what I've done
1. I turned off friendly messages in IE 6.0 (nice tip
2. I set my IIS web site to Port 80 & used Shieldsup to probe. It reported Stealth...no evidence of Port 80 on my P
3. I reset IIS to Port 8080 & probed 8080. Stealth. No evidence of Port 8080. IIS is clearing running, not stoppe
4. I created a Port 80 redirect cove3a.no-ip.info at no-ip.co
5. Trying to connect from an outside computer to either cove3.no-ip.info or cove3a.no-ip.info I get the same message web site not responding 502 Connection hangu
6. On my IIS computer with the web, if I open IE 6.0 and go to http://cove3.no-ip.info/index.htm I get to my home page. I'm not sure why and I'm not sure why I have to have the index.htm, since I've told IIS the default is index.ht

I don't understand how a port is created, opened or closed or why Cablevision is blocking Port 80

What would be a godsend would be a step by step paper on "Troubleshooting Web Site Not Responding Problems for IIS 5.1 on Home PCs". I imagine real webmasters on production servers know all these in's and outs, but home users like myself who just want a bulletin board running for a reunion event can easily get lost

Thanks & regards, Ron

Tom
Wed Jan 21 12:12:46 CST 2004

"cove3" <cove3@aol.com> wrote in message
news:561397EC-2F83-43B5-8E96-86AD2D7A9905@microsoft.com...
> I don't understand ... why Cablevision is blocking Port 80.

1. It's a violation of your Terms of Service to run any kind of server.
2. There were serious issues in the past (code red) when many amateur web
masters were running unpatched servers on their home networks. Many
broadband ISPs have taken to blocking common ports to prevent future
problems.

http://www.optonline.net/Cservice/Article?CID=type%3Dreg%26channel%3D68%26article%3D1993853

21. Prohibited Uses of Optimum Online: Subscriber shall comply with all of
Cablevision's standards for acceptable use with respect to the Optimum
Online Service and the Services and shall refrain from any and all illegal
and/or inappropriate activities, including without limitation as outlined in
the Acceptable Use Policy. The Cablevision Internet Product Acceptable Use
Policy will be updated from time to time and the latest version will
supersede all prior versions. Please click here for the most updated
Acceptable Use Policy.

In addition to the prohibitions outlined in the Acceptable Use Policy,
Residential Optimum Online users may not:

(a) Run any type of server on the system. This includes but is not limited
to FTP, IRC, SMTP, POP, HTTP, SOCKS, SQUID, DNS or any multi-user forums;

(b) Register or point a domain, sub-domain, or hostname to any Optimum
Online IP address. Moreover, users may not have traffic redirected to The
Service;


--
Tom Kaminski IIS MVP
http://www.iistoolshed.com/ - tools, scripts, and utilities for running IIS
http://mvp.support.microsoft.com/
http://www.microsoft.com/windowsserver2003/community/centers/iis/

Tom
Wed Jan 21 12:15:00 CST 2004

"cove3" <cove3@aol.com> wrote in message
news:561397EC-2F83-43B5-8E96-86AD2D7A9905@microsoft.com...
> Here's what I've done:
> 1. I turned off friendly messages in IE 6.0 (nice tip)
> 2. I set my IIS web site to Port 80 & used Shieldsup to probe. It
reported Stealth...no evidence of Port 80 on my PC
> 3. I reset IIS to Port 8080 & probed 8080. Stealth. No evidence of Port
8080. IIS is clearing running, not stopped
> 4. I created a Port 80 redirect cove3a.no-ip.info at no-ip.com
> 5. Trying to connect from an outside computer to either cove3.no-ip.info
or cove3a.no-ip.info I get the same message web site not responding 502
Connection hangup
> 6. On my IIS computer with the web, if I open IE 6.0 and go to
http://cove3.no-ip.info/index.htm I get to my home page. I'm not sure why
and I'm not sure why I have to have the index.htm, since I've told IIS the
default is index.htm
>
> I don't understand how a port is created, opened or closed or why
Cablevision is blocking Port 80.
>
> What would be a godsend would be a step by step paper on "Troubleshooting
Web Site Not Responding Problems for IIS 5.1 on Home PCs". I imagine real
webmasters on production servers know all these in's and outs, but home
users like myself who just want a bulletin board running for a reunion event
can easily get lost.
>

Port 8080 may be blocked as well, as that's a common substitution. If you
can get to in from "inside" then IIS is working correctly and it's most
likely the external network causing the issue.

--
Tom Kaminski IIS MVP
http://www.iistoolshed.com/ - tools, scripts, and utilities for running IIS
http://mvp.support.microsoft.com/
http://www.microsoft.com/windowsserver2003/community/centers/iis/

anonymous
Wed Jan 21 14:46:06 CST 2004

OK...that explains it. 80 and 8080 is blocked. I'll have get a cheap ISP for the bulletin board. I have some space on AOL, but I generated it with Front Page Wizard and AOL doesnt support front page extensions.

Thanks for the hlep

Regards Ron

cove3
Wed Jan 21 21:26:06 CST 2004

One final note before I look for a ISP to host my reunion bulletin board instead of IIS on my home computer. By using Shields up and finding some open ports, I was able to connect to my web from an outside computer by setting up a cove3a.no-ip.info as a port 80 redirect to Port 79. However going back on a few hours later to try it again, I found all my ports except 113 closed whereas earlier many of this were closed, but available.

I have the feeling Cablevision looks for port usage and shuts down all ports if it sees anybody using Ports. Which leaves me with the following question:

If most DNS providers eg Cable/DSL do this to home users and have it written in their TOS (which I didn't know), what good is it to have IIS on a home computer and what good is a DMS redirect service sucn as no-ip.com since most home users wanting to set up a small server out of their house will be using either DMS cable or DSL but by their terms of service and port shutdown are prevented from doing so. I could have saved myself a lot of time if I had known this up front, but I'm not too unhappy since I've learned a lot in the process. Still I'd like to know the answer

Regards, Ron

jcochran
Thu Jan 22 07:32:12 CST 2004

On Wed, 21 Jan 2004 19:26:06 -0800, "cove3" <cove3@aol.com> wrote:


>what good is it to have IIS on a home computer and what good is a DMS redirect service sucn as no-ip.com since most home users wanting to set up a small server out of their house will be using either DMS cable or DSL but by their terms of service and port shutdown are prevented from doing so. I could have saved myself a lot of time if I had known this up front, but I'm not too unhappy since I've learned a lot in the process. Still I'd like to know the answer

Take it up with your ISP. And next time, read the TOS before you sign
up.

Jeff

anonymous
Thu Jan 22 07:56:05 CST 2004

My mistake. Cablevision did not block all my ports, just the nomal ones. What I forgot is that when I did ShieldsUp, I had removed the router out of the loop so I could isolate my problem. Shields up port scan showed 80 non existant but others closed but existant. I forgot when I put the router back on line, Shields up was probing the router, not my computer as earlier, so naturally all ports appear closed. Still, it's unsettling after going through all the work of learning IIS and DMS to find out cable companies won't let you use them, no matter if it is a 3 month bulletin board for a 40 person reunion.

Regards, Ron

jcochran
Thu Jan 22 10:51:43 CST 2004

On Thu, 22 Jan 2004 05:56:05 -0800, "cove3"
<anonymous@discussions.microsoft.com> wrote:

>Still, it's unsettling after going through all the work of learning IIS and DMS to find out cable companies won't let you use them, no matter if it is a 3 month bulletin board for a 40 person reunion.

I learned how to fly, but American Airlines doesn't let me take over
the controls on the way to Chicago. No matter if it's for three
minutes with only 40 souls on board.

Jeff

gerry
Thu Jan 22 15:17:43 CST 2004

ditch your ISP and find one that supplies the services you need.

I had the same problem with sympatico blocking port 25 ( SMTP ) and they
imposed fairly low bandwidth restrictions and I would have had to mortgage
my house to get a static ip. so I looked around for something better.

Now I have an 'open' ( ie. absolutely nothing is blocked in either
direction ) 3meg adsl line complete with multiple static ips, full dns & no
bandwidth limits all for less than $80CAD / month.

Whether you can get this or not has a lot to do with your location.

Do a web search for 'dsl' there are a lot of alternatives out there.


gerry



"cove3" <cove3@aol.com> wrote in message
news:7A7C66A1-27C3-4371-8979-6FA719D49213@microsoft.com...
> One final note before I look for a ISP to host my reunion bulletin board
instead of IIS on my home computer. By using Shields up and finding some
open ports, I was able to connect to my web from an outside computer by
setting up a cove3a.no-ip.info as a port 80 redirect to Port 79. However
going back on a few hours later to try it again, I found all my ports except
113 closed whereas earlier many of this were closed, but available.
>
> I have the feeling Cablevision looks for port usage and shuts down all
ports if it sees anybody using Ports. Which leaves me with the following
question:
>
> If most DNS providers eg Cable/DSL do this to home users and have it
written in their TOS (which I didn't know), what good is it to have IIS on a
home computer and what good is a DMS redirect service sucn as no-ip.com
since most home users wanting to set up a small server out of their house
will be using either DMS cable or DSL but by their terms of service and port
shutdown are prevented from doing so. I could have saved myself a lot of
time if I had known this up front, but I'm not too unhappy since I've
learned a lot in the process. Still I'd like to know the answer
>
> Regards, Ron
>
>

anonymous
Thu Jan 22 17:06:07 CST 2004

Good point, although I'm not sure if it's due to home users screwing up anything like I might at the controls of a 747. I have the feeling it's more Cable companies not wanting commercial traffic at residential rates which I can understand. I say this because I'm sure if I want to pay Cablevision a commercial rate, I'd have no problem setting up my reunion bulletin boar

Regards, Ron

tdevere
Thu Feb 12 16:03:03 CST 2004

You said other machine cannot access the site, so does that mean you can
access the site locally?

How do you access the site locally? Remotely?

Have you tried the IP, NetBios, FQDN? What are the results?

When did this start happening and what changed?

Anything in the event viewer?

Let's start with that and see where it takes us.

Thank you,

Tony DeVere [MSFT]
Microsoft IIS
Newsgroup Support
tdevere@online.microsoft.com

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