Username/Password to Access IIS???

I have IIS 5.0 installed but when I use Internet Explorer
and try to go to localhost/iishelp I get "The page cannot
be displayed ... There is a problem with the page you are
trying to reach and it cannot be displayed ... HTTP 500
Internal Server Error". The IE address bar shows the
address "http://localhost/iishelp/iis/misc/default.asp" ..
. which is as it should be since redirection from
localhost/iishelp sent it there. Now, when I look at the
Event Viewer I see ... DCOM got error "Logon failure:
unknown user name or bad password. " and was unable to
logon ...

I don't understand ... I am running as Sys Admin.
How/where do I set up IIS username/password information?

Thanks for your help.

Happy Holidays!

Mike
Tue Dec 16 21:41:33 CST 2003

That is not a problem with who you are, but a problem of who the server is.
IIS uses a couple of accounts, including IUSR_<machinename> which is used
when the server cannot verify who a user is (i.e. when a random user browses
to a page). If the IUSR_whatever account cannot access the folder where the
help files are (In C:\winnt\help\blah blah blah), it cannot serve them to
you.

Also, the 500 error is a stupid, generic error. To get rid of it and see a
more specific error, do this:
1. Open Internet explorer
2. Goto Tools->Internet Options...
3. Click on the Advanced tab
4. Clear the "Show friendly HTTP error messages" check box.
5. Click OK.

It will probably show you a 403 error after this...

--

-Mike


"fripper" <anonymous@discussions.microsoft.com> wrote in message
news:058201c3c440$14beb760$a301280a@phx.gbl...
> I have IIS 5.0 installed but when I use Internet Explorer
> and try to go to localhost/iishelp I get "The page cannot
> be displayed ... There is a problem with the page you are
> trying to reach and it cannot be displayed ... HTTP 500
> Internal Server Error". The IE address bar shows the
> address "http://localhost/iishelp/iis/misc/default.asp" ..
> . which is as it should be since redirection from
> localhost/iishelp sent it there. Now, when I look at the
> Event Viewer I see ... DCOM got error "Logon failure:
> unknown user name or bad password. " and was unable to
> logon ...
>
> I don't understand ... I am running as Sys Admin.
> How/where do I set up IIS username/password information?
>
> Thanks for your help.
>
> Happy Holidays!
>
>
>

jcochran
Wed Dec 17 07:06:33 CST 2003

On Tue, 16 Dec 2003 17:50:00 -0800, "fripper"
<anonymous@discussions.microsoft.com> wrote:

>I have IIS 5.0 installed but when I use Internet Explorer
>and try to go to localhost/iishelp I get "The page cannot
>be displayed ... There is a problem with the page you are
>trying to reach and it cannot be displayed ... HTTP 500
>Internal Server Error".

Ah, for that fix, see:

Why do I get a 500 Internal Server error for all ASP errors?
http://www.aspfaq.com/show.asp?id=2109

>The IE address bar shows the
>address "http://localhost/iishelp/iis/misc/default.asp" ..
>. which is as it should be since redirection from
>localhost/iishelp sent it there. Now, when I look at the
>Event Viewer I see ... DCOM got error "Logon failure:
>unknown user name or bad password. " and was unable to
>logon ...

Always post the full error message, especially the Event ID and
Source.

>I don't understand ... I am running as Sys Admin.

No, no you're not. :)

IIS runs as the anonymous account, which is IUSR{Machine_Name} unless
you're authenticating.

>How/where do I set up IIS username/password information?

You shouldn't. You should let IIS handle it. For your likely answer,
see:

http://support.microsoft.com/default.aspx?scid=kb;en-us;Q822699

Or take a gander at eventid.net and look up your actual event.

Jeff

Steve
Wed Dec 17 17:20:09 CST 2003

Thanks for the help ... but my problem persists. When I use Internet
Explorer to go to localhost/iishelp I am redirected to
http://localhost/iishelp/iis/misc/default.asp ... at which time I get Server
Application Error. In looking at the event viewer it says ... DCOM got
error "Logon failure: unknown user name or bad password. " and was unable to
logon ... Now, when I look at the properties of
c://winnt/iishelp/iis/misc/default.asp all of the accounts (including
internet guest account IUSR_<machine name>) have read/execute permission. I
don't know what other username IIS might be using when I try to go to
http://localhost/iishelp. I'd like to solve this problem myself ... but I
need to get to iishelp to do that!

Any thoughts would be appreciated.

yonlinemanghn
Thu Dec 25 21:49:39 CST 2003

Hello,
Actually, the error you are seeing the Event viewer is pointing towards the
IWAM account- not to the account you are logged in with. IWAM account is
the identity of the process that is serving your request. This probelm
happens when the IWAM account goes out of sync- which happens due to
multiple reasons- but luckily is very easy to fix. Follow the steps in
http://support.microsoft.com/default.aspx?scid=kb;en-us;297989
(Method2 is easier)


Hope this helps!

Yogita Manghnani
Microsoft Developer Support
Internet Information Server

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