Tough IIS Problems - help needed! (2nd request)

Hello,

I am trying to use IIS 5.1 with my OEM XP Pro (SP1). I
have installed, uninstalled, and reinstalled IIS from the
XP CD, but I still have the same problem. I can go into
the MMConsole, but when I start the IIS application, I
only get the top level of directory tree item of IIS.
There are no web sites or FTP sites displayed or that can
be expanded in the IIS window. The tree does not have
a "+" sign next to it to expand. How do I get IIS to show
my "wwwroot" (it is there on the c:\drive) in the
directory tree structure of the IIS window? Is this a
security rights issue? I am logged on as an
administrator. What do I have to turn on or change
security on to make IIS work? Something appears to
be "broken" in the software, and I haven't been able to
find any other posts or information to correct this issue.

I have installed XP Pro (SP1) on separate laptop and the
IIS worked just fine. I have installed all of the Windows
updates as of 10-27-03. I have .net installed versions 1
and 1.1.

Some new information - If I go into MMC, services, and try
to start IIS, I get the following message: "Could not
start IIS Admin service on local computer; Error 1068: The
dependency service or group failed to start."

Also, when trying to install the Message Queing Client off
of the XP Pro CD, I get an error message:"Queing Client
Setup Failure; Error Code 0x42c; Error Description - The
dependency service or group failed to start."

I tried to uninstall everything again starting with .net;
however, the msi file was missing and .net 1.0 would not
uninstall. I did uninstall all other networking
applications, .net 1.1, IIS, IE, and then reinstalled
again. The interserv folder under the system32 folder did
not have a metabase.bin file. I could not find a
metabase.bin file anywhere on my PC except on an old hard
drive d:. I copied that metabase.bin file to the
interserv folder to see if anything changed, but IIS still
would not show my computer (same problem as before) and I
could not start IIS (same error as before). since there
was no change, I then deleted the metabase file.

I cannot restore my metabase.bin as suggested in one of
the MS knowledgebase articles because it talks about
Windows NT 4.0, (which I don't have) because it does not
exist, and reinstalling IIS doesn't put or create another
copy on my computer.

How do I get the (*((XX IIS program to install correctly?

Thanks in advance for your help,
Still Confused Releng

jcochran
Wed Oct 29 07:25:41 CST 2003

On Wed, 29 Oct 2003 04:43:08 -0800, "Releng"
<Confused@discussions.microsoft.com> wrote:

>Some new information - If I go into MMC, services, and try
>to start IIS, I get the following message: "Could not
>start IIS Admin service on local computer; Error 1068: The
>dependency service or group failed to start."

Post the event log events relevant to this error.

>I tried to uninstall everything again starting with .net;
>however, the msi file was missing and .net 1.0 would not
>uninstall. I did uninstall all other networking
>applications, .net 1.1, IIS, IE, and then reinstalled
>again. The interserv folder under the system32 folder did
>not have a metabase.bin file. I could not find a
>metabase.bin file anywhere on my PC except on an old hard
>drive d:. I copied that metabase.bin file to the
>interserv folder to see if anything changed, but IIS still
>would not show my computer (same problem as before) and I
>could not start IIS (same error as before). since there
>was no change, I then deleted the metabase file.

Okay, you've screwed around enough that we can't possibly tell what
you may or may not have done. Time to wipe it clean and reinstall the
entire OS from scratch (format the drive), then *before* you go
uninstalling/reinstalling/coopying files/screwing with metabases and
so on, if it doesn't work, ask here.

Jeff

bbooth
Mon Nov 03 10:55:37 CST 2003

This case will qualify as a free support case from Microsoft. Anytime you
can't get a product installed due to errors that is a no-charge incident.
I'd recommend opening an incident and you'll get top-notch support fo free!
Open a "phone" incident and be sure to call when you'll have at least a
couple hours to work on the issue.

http://support.microsoft.com/default.aspx?scid=fh;en-us;prodoffer23a

Thanks,
Brian Murphy-Booth