Starting iis.mmc raises event errors

Running Win 2000 Pro SP-4. Tried to install IIS 5.0 but would not start. When attempt to run iis.mmc get "snap-in failed to initialize" and a guid numberthen MMC starts with just a iis header list but no functionality. In Application event viewer get two messages: 1. "Unable to query IIS info service. Error code is DWORD0" (zero). Second event says "description for event ID 105 in source W3SVCE cannot be found. Local computer may not have necessary registry info or message dll files to display message from remote computer..."

I tried to uninstall IIS. Removal progress bar moves about 5% - 10% then hangs forever.
So I can't start it and I can't uninstall it. Any suggestions?
Help! Thank you in advance.

Bernard
Wed Feb 11 10:07:18 CST 2004

Try resinstall IIS in this steps:

a) uninstall IIS (safe or normal mode)
b) Remove files and folders
%windir%/system32/inetsvr/
/inetpub/
%windir%/iisx.log (x=5 for w2k, 6 for XP, Win03)
(use safe mode to delete)
c) reinstall IIS, repatch machines

if problems occurred, check out iisX.log in %windir%.
look for failed entry.

--
Regards,
Bernard Cheah
http://support.microsoft.com/
Please respond to newsgroups only ...


"Nathank" <anonymous@discussions.microsoft.com> wrote in message
news:B9F5D385-3E4C-461F-B562-64E5B2879B5D@microsoft.com...
> Running Win 2000 Pro SP-4. Tried to install IIS 5.0 but would not start.
When attempt to run iis.mmc get "snap-in failed to initialize" and a guid
numberthen MMC starts with just a iis header list but no functionality. In
Application event viewer get two messages: 1. "Unable to query IIS info
service. Error code is DWORD0" (zero). Second event says "description for
event ID 105 in source W3SVCE cannot be found. Local computer may not have
necessary registry info or message dll files to display message from remote
computer..."
>
> I tried to uninstall IIS. Removal progress bar moves about 5% - 10% then
hangs forever.
> So I can't start it and I can't uninstall it. Any suggestions?
> Help! Thank you in advance.

anonymous
Thu Feb 12 10:56:05 CST 2004

Bernard:
Thank you for your response. I found the problem. KB article 278416 states: "For the IIS services to start and be enabled, the Client for Microsoft Networks option must be installed." My single user PC did not have Client for MS Networks installed. I follwed the instructions to install it. However IIS still would not start. So I uninstalled IIS- which went smoothly this time, then deleted the inetserv folder.
I then re-installed IIS - now all is OK.
Thank you for your response.