Service Unavailable

When trying to open a web page on a new install of IIS 6
I receive "Service Unavailable". IIS is running and it
appears to be ok.
Checked KB found Doc 816995 which questions the
AppPollQueueLength. Did not seen to help.

Thanks

yonlinemanghn
Tue Dec 30 13:38:42 CST 2003

Terry,
The error "Service unavailable" normally indicates that the Application
pool hosting the website in question is not started (and hence there is no
worker process for executing the requests).
To find out the app pool the site is running in, right click on the website
in the IIS MMC-> Properties-> Home directory-> Application pool. Then
locate that App pool in the IIS MMC (under Application pools), right click
on it and choose Start.
Check out:
http://support.microsoft.com/default.aspx?scid=kb;en-us;823552

Thanks,
Yogita Manghnani
Microsoft Developer Support
Internet Information Server

*********************************************************************
>>Please do not send email directly to this alias. This is an online
account name for newsgroup participation only.<<

This posting is provided "AS IS" with no warranties, and confers no rights.
You assume all risk for your use.

© 2003 Microsoft Corporation. All rights reserved.
*********************************************************************

Terry
Tue Dec 30 14:02:36 CST 2003

You are correct; the application pool keep stoping. Keep=20
in mind it is not "SharePoint" Pool, but the default App=20
Pool.

I am getting error message in the event viewer #1002=20
W3SVC "the defaultAppPool is stopping to to aplication=20
failures.

Any more ideas?
Thanks

>-----Original Message-----
>Terry,
>The error "Service unavailable" normally indicates that=20
the Application=20
>pool hosting the website in question is not started (and=20
hence there is no=20
>worker process for executing the requests).=20
>To find out the app pool the site is running in, right=20
click on the website=20
>in the IIS MMC-> Properties-> Home directory->=20
Application pool. Then=20
>locate that App pool in the IIS MMC (under Application=20
pools), right click=20
>on it and choose Start.
>Check out:
>http://support.microsoft.com/default.aspx?scid=3Dkb;en-
us;823552
>
>Thanks,
>Yogita Manghnani
>Microsoft Developer Support
>Internet Information Server
>
>*********************************************************
************
>>>Please do not send email directly to this alias. This=20
is an online=20
>account name for newsgroup participation only.<<
>
>This posting is provided "AS IS" with no warranties, and=20
confers no rights.=20
>You assume all risk for your use.=20
>
>=A9 2003 Microsoft Corporation. All rights reserved.
>*********************************************************
************
>
>.
>

yonlinemanghn
Tue Dec 30 17:25:41 CST 2003

Hello Terry,
It sounds like the application pool is being disabled because the
application(s) it is processing is (are) terminating. Can you paste the
entire description of Event 1002 found in your event logs? What is the
identity of this application pool? If it is not Local System, try setting
it to Local system and monitor the application pool for failures.

Thanks,
Yogita Manghnani
Microsoft Developer Support
Internet Information Server

*********************************************************************
>>Please do not send email directly to this alias. This is an online
account name for newsgroup participation only.<<

This posting is provided "AS IS" with no warranties, and confers no rights.
You assume all risk for your use.

© 2003 Microsoft Corporation. All rights reserved.
*********************************************************************

anonymous
Wed Dec 31 06:10:47 CST 2003

Hi Yogita

Here is the entire event:

Event ID 1002 Source W3SVC
Application pool 'DefaultAppPool' is being automatically=20
disabled due to a series of failures in the process(es)=20
serving that application pool

The identity was set to Network Service, I will change it=20
to Local System and try it.

I set the identity to Local and that seemed to fix the=20
problem.=20
But should I keep the identity there?
Is that safe for security?

>-----Original Message-----
>Hello Terry,
>It sounds like the application pool is being disabled=20
because the=20
>application(s) it is processing is (are) terminating.=20
Can you paste the=20
>entire description of Event 1002 found in your event=20
logs? What is the=20
>identity of this application pool? If it is not Local=20
System, try setting=20
>it to Local system and monitor the application pool for=20
failures.
>
>Thanks,
>Yogita Manghnani
>Microsoft Developer Support
>Internet Information Server
>
>*********************************************************
************
>>>Please do not send email directly to this alias. This=20
is an online=20
>account name for newsgroup participation only.<<
>
>This posting is provided "AS IS" with no warranties, and=20
confers no rights.=20
>You assume all risk for your use.=20
>
>=A9 2003 Microsoft Corporation. All rights reserved.
>*********************************************************
************
>
>.
>

yonlinemanghn
Wed Dec 31 16:05:01 CST 2003

Hello Terry,
The Local System account has more privileges than the Network service
account or any other custom account- and hence it may not be a very good
idea to leave the identity to that account unless absolutely necessary.
We'll have to figure out why the worker process is terminating when it is
running under the Network service account- and the best way to do this is
to obtain memory dumps. You can use the IISDebugTools available online to
obtain dumps and then contact PSS for analyzing those dumps.

Thanks,
Yogita Manghnani
Microsoft Developer Support
Internet Information Server

*********************************************************************
>>Please do not send email directly to this alias. This is an online
account name for newsgroup participation only.<<

This posting is provided "AS IS" with no warranties, and confers no rights.
You assume all risk for your use.

© 2003 Microsoft Corporation. All rights reserved.
*********************************************************************

anonymous
Wed Dec 31 17:22:57 CST 2003

Yogita
I'll get the IISDebugTools, I assume it can be=20
downloaded. However what is PSS you spoke of for=20
analyzing?
Thanks
Terry

>-----Original Message-----
>Hello Terry,
>The Local System account has more privileges than the=20
Network service=20
>account or any other custom account- and hence it may=20
not be a very good=20
>idea to leave the identity to that account unless=20
absolutely necessary.=20
>We'll have to figure out why the worker process is=20
terminating when it is=20
>running under the Network service account- and the best=20
way to do this is=20
>to obtain memory dumps. You can use the IISDebugTools=20
available online to=20
>obtain dumps and then contact PSS for analyzing those=20
dumps.
>
>Thanks,
>Yogita Manghnani
>Microsoft Developer Support
>Internet Information Server
>
>*********************************************************
************
>>>Please do not send email directly to this alias. This=20
is an online=20
>account name for newsgroup participation only.<<
>
>This posting is provided "AS IS" with no warranties, and=20
confers no rights.=20
>You assume all risk for your use.=20
>
>=A9 2003 Microsoft Corporation. All rights reserved.
>*********************************************************
************
>
>.
>

anonymous
Wed Dec 31 17:29:16 CST 2003

Yogita
I looked on the download center and the KB for=20
IISDebugtools could not find it. Where can I get this=20
tool?

Or since there are no web pages running on the server=20
would it be better to just uninstall IIS? and re install?=20
If so how can I be sure to get a clean uninstall?

Thanks again
Terry


>-----Original Message-----
>Hello Terry,
>The Local System account has more privileges than the=20
Network service=20
>account or any other custom account- and hence it may=20
not be a very good=20
>idea to leave the identity to that account unless=20
absolutely necessary.=20
>We'll have to figure out why the worker process is=20
terminating when it is=20
>running under the Network service account- and the best=20
way to do this is=20
>to obtain memory dumps. You can use the IISDebugTools=20
available online to=20
>obtain dumps and then contact PSS for analyzing those=20
dumps.
>
>Thanks,
>Yogita Manghnani
>Microsoft Developer Support
>Internet Information Server
>
>*********************************************************
************
>>>Please do not send email directly to this alias. This=20
is an online=20
>account name for newsgroup participation only.<<
>
>This posting is provided "AS IS" with no warranties, and=20
confers no rights.=20
>You assume all risk for your use.=20
>
>=A9 2003 Microsoft Corporation. All rights reserved.
>*********************************************************
************
>
>.
>

michno_nospam
Wed Dec 31 17:40:18 CST 2003

Hi ,

Let me help on this, here is the URL:

http://www.microsoft.com/downloads/details.aspx?FamilyID=01c4f89d-cc68-42ba-
98d2-0c580437efcf&DisplayLang=en

This will probably be split by the email...


I hope this helps! If you have additional questions on this topic, please
reply to this posting.

Regards,
Michael Noto
Microsoft IIS Support


This posting is provided 'AS IS' with no warranties, and confers no rights.

Need quick answers to questions like these? The Microsoft Knowledge Base
provides a wealth of information that you can use to troubleshoot a problem
or answer a question! It's located at
http://support.microsoft.com/support/c.asp

michno_nospam
Wed Dec 31 17:43:12 CST 2003

Hi ,

PSS is Product support here.

I hope this helps! If you have additional questions on this topic, please
reply to this posting.

Regards,
Michael Noto
Microsoft IIS Support


This posting is provided 'AS IS' with no warranties, and confers no rights.

Need quick answers to questions like these? The Microsoft Knowledge Base
provides a wealth of information that you can use to troubleshoot a problem
or answer a question! It's located at
http://support.microsoft.com/support/c.asp


From: <anonymous@discussions.microsoft.com>
Subject: RE: Service Unavailable
Date: Wed, 31 Dec 2003 15:22:57 -0800
Newsgroups: microsoft.public.inetserver.iis

Yogita
I'll get the IISDebugTools, I assume it can be
downloaded. However what is PSS you spoke of for
analyzing?
Thanks
Terry

anonymous
Wed Dec 31 18:33:38 CST 2003

Yogita,

I have another problem that may be related, I'm not sure
what area of the Newsgroups to post the problem. Maybe
you could point me in the correct direction. But first a
bit of history, that took place before all these problems
started.

We just introduced a new 2003 Server and promoted it to a
Domain Controller, be demoting a 2000 server. Added two
new 2003 Web servers, moved webs from NT 4 servers. One
new web server does not have the "Service Unavailable"
problem, but there are some issues with it.

We still have one NT 4 web server still running and runs
fine. In addition, there is a NT4 server with Exchange
5.5, which is due for an upgrade as soon as all other
issues are cleared up.

There is one internal workstation (XP Pro) with a new
install of Office 2003 and FrontPage 2003.

We have the "Service Unavailable" problem on one IIS 2003
serve. On the other 2003 Web Server there is a problem
sending mail from within a form created in FrontPage.
Mail from within forms created on the NT 4 server works
fine but those forms were created with Office XP with
FrontPage. I get this error message when submitting the
form:
FrontPage Error.
User: please report details to this site's webmaster.
Webmaster: please see the server's application event log
for more details.
There is no error in the Event Log!

When I add permissions to the web giving everyone full
control, I do not get the error. (but of course I cannot
keep it that way). However it takes the message about a
half hour to get to my workstation (which is about 10
feet away on the same network)

So I do not know if the problems are with FrontPage, IIS
(permissions?), Exchange or Outlook. And where should I
post the question? IIS, FrontPage or Office?

Many thanks again
Terry
TerryS@lake-erie.net

>-----Original Message-----
>Hi ,
>
>Let me help on this, here is the URL:
>
>http://www.microsoft.com/downloads/details.aspx?
FamilyID=01c4f89d-cc68-42ba-
>98d2-0c580437efcf&DisplayLang=en
>
>This will probably be split by the email...
>
>
>I hope this helps! If you have additional questions on
this topic, please
>reply to this posting.
>
>Regards,
>Michael Noto
>Microsoft IIS Support
>
>
>This posting is provided 'AS IS' with no warranties, and
confers no rights.
>
>Need quick answers to questions like these? The
Microsoft Knowledge Base
>provides a wealth of information that you can use to
troubleshoot a problem
>or answer a question! It's located at
>http://support.microsoft.com/support/c.asp
>
>.
>

michno_nospam
Fri Jan 02 11:36:00 CST 2004

Hi Terry,

This message is an orphan form the original post so I am not sure that
Yogita will see it. I think that I would try a FrontPage newsgroup since
you are working with FrontPage when you receive the error. Could be
something in FPSE permissions and the FrontPage newsgroup would have more
experience in this area.


I hope this helps! If you have additional questions on this topic, please
reply to this posting.

Regards,
Michael Noto
Microsoft IIS Support

This posting is provided 'AS IS' with no warranties, and confers no rights.

Please do not send email directly to this alias. This is our online account
name for newsgroup participation only.

Need quick answers to questions like these? The Microsoft Knowledge Base
provides a wealth of information that you can use to troubleshoot a problem
or answer a question! It's located at
http://support.microsoft.com/support/c.asp

From: <anonymous@discussions.microsoft.com>
Subject: RE: Service Unavailable
Date: Wed, 31 Dec 2003 16:33:38 -0800
Newsgroups: microsoft.public.inetserver.iis

Yogita,

I have another problem that may be related, I'm not sure
what area of the Newsgroups to post the problem. Maybe
you could point me in the correct direction. But first a
bit of history, that took place before all these problems
started.

We just introduced a new 2003 Server and promoted it to a
Domain Controller, be demoting a 2000 server. Added two
new 2003 Web servers, moved webs from NT 4 servers. One
new web server does not have the "Service Unavailable"
problem, but there are some issues with it.

We still have one NT 4 web server still running and runs
fine. In addition, there is a NT4 server with Exchange
5.5, which is due for an upgrade as soon as all other
issues are cleared up.

There is one internal workstation (XP Pro) with a new
install of Office 2003 and FrontPage 2003.

We have the "Service Unavailable" problem on one IIS 2003
serve. On the other 2003 Web Server there is a problem
sending mail from within a form created in FrontPage.
Mail from within forms created on the NT 4 server works
fine but those forms were created with Office XP with
FrontPage. I get this error message when submitting the
form:
FrontPage Error.
User: please report details to this site's webmaster.
Webmaster: please see the server's application event log
for more details.
There is no error in the Event Log!

When I add permissions to the web giving everyone full
control, I do not get the error. (but of course I cannot
keep it that way). However it takes the message about a
half hour to get to my workstation (which is about 10
feet away on the same network)

So I do not know if the problems are with FrontPage, IIS
(permissions?), Exchange or Outlook. And where should I
post the question? IIS, FrontPage or Office?

Many thanks again
Terry
TerryS@lake-erie.net

anonymous
Fri Jan 02 20:00:07 CST 2004

Thanks I'll try
>-----Original Message-----
>Hi Terry,
>
>This message is an orphan form the original post so I am
not sure that
>Yogita will see it. I think that I would try a FrontPage
newsgroup since
>you are working with FrontPage when you receive the
error. Could be
>something in FPSE permissions and the FrontPage
newsgroup would have more
>experience in this area.
>
>
>I hope this helps! If you have additional questions on
this topic, please
>reply to this posting.
>
>Regards,
>Michael Noto
>Microsoft IIS Support
>
>This posting is provided 'AS IS' with no warranties, and
confers no rights.
>
>Please do not send email directly to this alias. This is
our online account
>name for newsgroup participation only.
>
>Need quick answers to questions like these? The
Microsoft Knowledge Base
>provides a wealth of information that you can use to
troubleshoot a problem
>or answer a question! It's located at
>http://support.microsoft.com/support/c.asp
>
>From: <anonymous@discussions.microsoft.com>
>Subject: RE: Service Unavailable
>Date: Wed, 31 Dec 2003 16:33:38 -0800
>Newsgroups: microsoft.public.inetserver.iis
>
>Yogita,
>
>I have another problem that may be related, I'm not sure
>what area of the Newsgroups to post the problem. Maybe
>you could point me in the correct direction. But first a
>bit of history, that took place before all these
problems
>started.
>
>We just introduced a new 2003 Server and promoted it to
a
>Domain Controller, be demoting a 2000 server. Added two
>new 2003 Web servers, moved webs from NT 4 servers. One
>new web server does not have the "Service Unavailable"
>problem, but there are some issues with it.
>
>We still have one NT 4 web server still running and runs
>fine. In addition, there is a NT4 server with Exchange
>5.5, which is due for an upgrade as soon as all other
>issues are cleared up.
>
>There is one internal workstation (XP Pro) with a new
>install of Office 2003 and FrontPage 2003.
>
>We have the "Service Unavailable" problem on one IIS
2003
>serve. On the other 2003 Web Server there is a problem
>sending mail from within a form created in FrontPage.
>Mail from within forms created on the NT 4 server works
>fine but those forms were created with Office XP with
>FrontPage. I get this error message when submitting the
>form:
>FrontPage Error.
>User: please report details to this site's webmaster.
>Webmaster: please see the server's application event log
>for more details.
>There is no error in the Event Log!
>
>When I add permissions to the web giving everyone full
>control, I do not get the error. (but of course I cannot
>keep it that way). However it takes the message about a
>half hour to get to my workstation (which is about 10
>feet away on the same network)
>
>So I do not know if the problems are with FrontPage, IIS
>(permissions?), Exchange or Outlook. And where should I
>post the question? IIS, FrontPage or Office?
>
>Many thanks again
>Terry
>TerryS@lake-erie.net
>
>.
>