IIS Crash

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Periodically IIS crashes with the "SERVICE Unavailable" Error. Event ID 1009,
2 times Event id 1011 2 times, and finally Event ID 1002. I restart IIS and
the problem is resolved. This happens one a week. I need to correct the
problem. Below is my IIS Debug log, I don't know how to read it.
#Fields: date time src-ip src-port dst-ip dst-port cs-version cs-method
cs-url sc-status s-site s-reason
2005-09-20 21:42:46 4.89.244.67 1447 192.168.168.3 443 HTTP/1.1 GET
/reporttools/rptserver.asp?viewer=java&vfmt=encp&vgen=930&pversion=3&language=en_US&promptOnRefresh=1&cmd=get_pg&page=3&smart_images=1
- 1 Connection_Abandoned_By_Inetinfo_Crash
2005-09-20 21:42:46 12.14.238.101 28141 192.168.168.3 443 HTTP/1.0 GET
/status/expired.asp 200 1 Request_Completed
2005-09-20 21:42:46 12.14.238.101 28144 192.168.168.3 443 HTTP/1.0 GET
/status/newsuspense.asp 302 1 Request_Completed
2005-09-20 21:42:46 69.144.48.53 30745 192.168.168.3 443 HTTP/1.0 GET
/try1.jpg 200 1 Request_Completed
2005-09-20 21:42:46 69.144.48.53 30745 192.168.168.3 443 HTTP/1.0 GET / 200
1 Request_Completed
2005-09-20 21:42:44 63.196.151.93 57047 192.168.168.3 443 HTTP/1.0 GET
/status/expired.asp 200 1 Request_Completed
2005-09-20 21:42:44 63.196.151.93 57047 192.168.168.3 443 HTTP/1.0 POST
/status/addnotes.asp 302 1 Request_Completed
2005-09-20 21:42:43 24.225.30.161 50247 192.168.168.3 443 HTTP/1.1 GET
/reporttools/info.asp?Hospital=309 200 1 Request_Completed
2005-09-20 21:42:43 72.129.27.230 1314 192.168.168.3 443 HTTP/1.1 GET
/monthly/monthlycheck.asp 500 1 Request_Completed
2005-09-20 21:42:41 69.144.48.53 30742 192.168.168.3 443 HTTP/1.0 GET / 500
1 Request_Completed
2005-09-20 21:42:41 66.121.52.2 26897 192.168.168.3 443 HTTP/1.0 GET
/status/image/newreferral.gif 304 1 Request_Completed
2005-09-20 21:42:41 66.121.52.2 26911 192.168.168.3 443 HTTP/1.0 GET
/status/image/referralactive.gif 304 1 Request_Completed
2005-09-20 21:42:41 66.121.52.2 26910 192.168.168.3 443 HTTP/1.0 GET
/status/image/viewrefferals.gif 304 1 Request_Completed
2005-09-20 21:42:41 72.129.27.230 1315 192.168.168.3 443 HTTP/1.1 GET
/monthly/monthlycheck.asp 401 1 Request_Completed
2005-09-20 21:42:40 4.89.244.67 1447 192.168.168.3 443 HTTP/1.1 GET
/reporttools/rptserver.asp?viewer=java&vfmt=encp&vgen=930&pversion=3&language=en_US&promptOnRefresh=1&cmd=get_pg&page=2&smart_images=1
200 1 Request_Completed
2005-09-20 21:42:40 66.121.52.2 26002 192.168.168.3 443 HTTP/1.0 GET
/status/image/Referralhome.gif 304 1 Request_Completed
2005-09-20 21:42:40 66.121.52.2 26911 192.168.168.3 443 HTTP/1.0 GET
/status/image/changeshospital1.gif 304 1 Request_Completed
2005-09-20 21:42:40 66.121.52.2 26910 192.168.168.3 443 HTTP/1.0 GET
/status/image/statushome1.gif 304 1 Request_Completed
2005-09-20 21:42:40 66.121.52.2 26897 192.168.168.3 443 HTTP/1.0 GET
/status/image/employeehome.gif 304 1 Request_Completed
2005-09-20 21:42:40 72.129.27.230 1314 192.168.168.3 443 HTTP/1.1 GET
/lauch1.gif 200 1 Request_Completed
2005-09-20 21:42:40 72.129.27.230 1315 192.168.168.3 443 HTTP/1.1 GET
/reportrequest.jpg 200 1 Request_Completed
2005-09-20 21:42:39 72.129.27.230 1314 192.168.168.3 443 HTTP/1.1 GET
/potfreports.jpg 200 1 Request_Completed
2005-09-20 21:42:39 72.129.27.230 1315 192.168.168.3 443 HTTP/1.1 GET
/paymentcheck.jpg 200 1 Request_Completed
2005-09-20 21:42:39 72.129.27.230 1314 192.168.168.3 443 HTTP/1.1 GET
/reporttools.jpg 200 1 Request_Completed
2005-09-20 21:42:39 72.129.27.230 1315 192.168.168.3 443 HTTP/1.1 GET
/weeklyreports1.jpg 200 1 Request_Completed
2005-09-20 21:42:39 72.129.27.230 1314 192.168.168.3 443 HTTP/1.1 GET
/monthlyreports.jpg 200 1 Request_Completed
2005-09-20 21:42:39 72.129.27.230 1315 192.168.168.3 443 HTTP/1.1 GET
/report.asp 200 1 Request_Completed
2005-09-20 21:42:39 66.121.52.2 26002 192.168.168.3 443 HTTP/1.0 GET
/status/image/newlogout.gif 304 1 Request_Completed
2005-09-20 21:42:39 206.169.24.20 1795 192.168.168.3 443 HTTP/1.1 GET
/status/addcomment.asp 200 1 Request_Completed
2005-09-20 21:42:39 65.115.124.158 44030 192.168.168.3 443 HTTP/1.1 GET
/status/proaddnotes.asp?pid=680719 200 1 Request_Completed
2005-09-20 21:42:39 66.121.52.2 26002 192.168.168.3 443 HTTP/1.0 GET
/status/image/newuserprofile.gif 304 1 Request_Completed
2005-09-20 21:42:38 206.169.24.20 2701 192.168.168.3 443 HTTP/1.1 POST
/status/login5.asp 200 1 Request_Completed
2005-09-20 21:42:38 72.129.27.230 1314 192.168.168.3 443 HTTP/1.1 GET
/re1.gif 200 1 Request_Completed
2005-09-20 21:42:38 66.121.52.2 26002 192.168.168.3 443 HTTP/1.0 GET
/status/image/try1.jpg 304 1 Request_Completed
2005-09-20 21:42:38 4.89.244.67 1447 192.168.168.3 443 HTTP/1.1 HEAD
/viewer/JavaViewer/META-INF/services/javax.print.PrintServiceLookup 404 1
Request_Completed
2005-09-20 21:42:34 65.115.124.158 44030 192.168.168.3 443 HTTP/1.1 POST
/status/addtotable.asp 200 1 Request_Completed
2005-09-20 21:42:36 24.225.30.161 50247 192.168.168.3 443 HTTP/1.1 POST
/reporttools/mgrreport.asp 200 1 Request_Completed
2005-09-20 21:42:34 170.29.5.10 43097 192.168.168.3 443 HTTP/1.0 GET
/home.asp 200 1 Request_Completed
2005-09-20 21:42:34 10.0.0.48 2217 192.168.168.3 443 HTTP/1.1 GET
/status/closedacc.asp?pid=687151&id=OE7965341 200 1 Request_Completed
2005-09-20 21:42:33 164.58.148.177 36037 192.168.168.3 443 HTTP/1.0 GET
/status/suspenseaccount.asp?pid=669451&acct=I24689738 200 1 Request_Completed
2005-09-20 21:42:33 206.169.24.20 1795 192.168.168.3 443 HTTP/1.1 GET
/status/forms.asp 200 1 Request_Completed
2005-09-20 21:42:33 4.89.244.67 1447 192.168.168.3 443 HTTP/1.1 GET
/viewer/JavaViewer/com/crystaldecisions/ReportViewer/i$a.class 304 1
Request_Completed
2005-09-20 21:42:31 4.89.244.67 1447 192.168.168.3 443 HTTP/1.1 GET
/viewer/JavaViewer/com/crystaldecisions/ReportViewer/i.class 304 1
Request_Completed
2005-09-20 21:42:31 170.29.5.10 15634 192.168.168.3 443 HTTP/1.0 GET
/status/suspenseaccount.asp?pid=701710&acct=M29883550 200 1 Request_Completed
2005-09-20 21:42:31 4.89.244.67 1447 192.168.168.3 443 HTTP/1.1 GET
/viewer/JavaViewer/com/crystaldecisions/ReportViewer/dh.class 304 1
Request_Completed
2005-09-20 21:42:31 72.129.27.230 1315 192.168.168.3 443 HTTP/1.1 GET
/weekline1.gif 200 1 Request_Completed
2005-09-20 21:42:31 72.129.27.230 1315 192.168.168.3 443 HTTP/1.1 GET
/dot.gif 200 1 Request_Completed
2005-09-20 21:42:31 72.129.27.230 1314 192.168.168.3 443 HTTP/1.1 GET
/Images/faq.jpg 200 1 Request_Completed
2005-09-20 21:42:31 72.129.27.230 1315 192.168.168.3 443 HTTP/1.1 GET
/images/greenback.gif 200 1 Request_Completed
2005-09-20 21:42:31 72.129.27.230 1314 192.168.168.3 443 HTTP/1.1 GET
/weekreport.gif 200 1 Request_Completed
2005-09-20 21:42:31 72.129.27.230 1315 192.168.168.3 443 HTTP/1.1 GET
/Images/replies.gif 200 1 Request_Completed


I would really appreciate any help. Thanks.
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RE: IIS Crash by JackieJa

JackieJa
Wed Sep 21 09:44:34 CDT 2005

This log just tells us that inetinfo crashed, but it will not tell us why.
You can install DebugDiag from http://beta.microsoft.com. Logging in
with a Passport account is required. Use DebugDiag (case sensitive) for
the Guest ID. The default install path is C:\Program Files\IIS
Resources\DebugDiag and can be changed during the installation. You can
then create a Crash rule to capture a crash dump.

Let me know if you have any questions.

Thank you,

Jackie Jaynes [MSFT]
Microsoft IIS
JackieJa@online.microsoft.com

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This posting is provided "AS IS" with no warranties, and confers no rights.
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