anonymous
Tue Jan 06 16:46:20 CST 2004
"Setup is unable to determine the DNS name of this computer. See WGID:489
ID: 817543.KB.EN-US CREATED: 2003-03-26 MODIFIED: 2003-12-23
Public | kbAudITPRO
===============================================================================
-------------------------------------------------------------------------------
The information in this article applies to:
- Microsoft Exchange Server 2003 Enterprise Edition
- Microsoft Exchange Server 2003 Standard Edition
-------------------------------------------------------------------------------
SYMPTOMS
========
When you run Microsoft Exchange Server 2003 Setup, you may receive an error message that is similar to the following:
Setup is unable to determine the DNS name of this computer. See Microsoft Knowledge Base article 817543 at
http://support.microsoft.com for information about how to correct this problem, and then run Setup again.
CAUSE
=====
This issue may occur if the dNSHostName attribute of the server is not set in Active Directory directory services. When a computer joins an Active Directory domain, Active Directory stores the fully qualified domain name (FQDN) of the computer and the computer account name in the dNSHostName attribute. Exchange Server 2003 Setup determines the FQDN of the server from the dNSHostName attribute. In certain situations where you upgrade your Microsoft Windows NT 4.0 domain to a Microsoft Windows 2000 domain or to a Microsoft Windows Server 2003 domain, this attribute may not be set.
RESOLUTION
==========
To resolve this issue, set the dNSHostName attribute. To do so, do one of the following:
- Restart the server. -or-
- Use the nltest /sc_reset:<DomainName> command. To do so:
1. Click "Start", and then click "Run".
2. In the "Open" box, type "cmd" (without the quotation marks), and then click "OK".
3. At the command prompt, type the following command, where <DomainName> is the name of the domain, and then press ENTER:
"nltest /sc_reset:<DomainName>" (without the quotation marks)
MORE INFORMATION
================
For additional information about the dNSHostName attribute, click the following article number to view the article in the Microsoft Knowledge Base:
KBLink:240942.KB.[LN]: Active Directory DNSHostName property does not
include subdomain