No Outlook Access over VPN

My new Exchange 2007 environment works very well except for one thing. The
user's cannot connect to their Outlook mailboxes via VPN. The message they
receive is that they are unable to connect to the Exchange server.

Any ideas? OWA works. Mail Flows internally and externally. This VPN
piece is the only part I cannot get to work, and I don't recall having to do
anything special in a 2003 setup.

Thanks in advance,

Debbie

Martin
Sat Mar 15 21:17:12 CDT 2008

Can you resolve the machine name when connected via the VPN?
Ping servername?

You might also look at this:
http://support.microsoft.com/kb/831051



"Debbie B." <DebbieB@discussions.microsoft.com> wrote in message
news:BAC38E3C-F394-48B5-B427-CEB4648B5741@microsoft.com...
> My new Exchange 2007 environment works very well except for one thing.
> The
> user's cannot connect to their Outlook mailboxes via VPN. The message
> they
> receive is that they are unable to connect to the Exchange server.
>
> Any ideas? OWA works. Mail Flows internally and externally. This VPN
> piece is the only part I cannot get to work, and I don't recall having to
> do
> anything special in a 2003 setup.
>
> Thanks in advance,
>
> Debbie

DebbieB
Sat Mar 15 21:38:00 CDT 2008

That's the weird part. When I am connected via vpn in to Company A (the
company that we just put the Exchange Server in for) I cannot ping that
server by either ip address or by server name.

But... when I am connected to Company A's VPN AND Company B's VPN (company B
being my consulting company), I can resolve the IP address.

Is that screwed up or what?

"Martin Blackstone" wrote:

> Can you resolve the machine name when connected via the VPN?
> Ping servername?
>
> You might also look at this:
> http://support.microsoft.com/kb/831051
>
>
>
> "Debbie B." <DebbieB@discussions.microsoft.com> wrote in message
> news:BAC38E3C-F394-48B5-B427-CEB4648B5741@microsoft.com...
> > My new Exchange 2007 environment works very well except for one thing.
> > The
> > user's cannot connect to their Outlook mailboxes via VPN. The message
> > they
> > receive is that they are unable to connect to the Exchange server.
> >
> > Any ideas? OWA works. Mail Flows internally and externally. This VPN
> > piece is the only part I cannot get to work, and I don't recall having to
> > do
> > anything special in a 2003 setup.
> >
> > Thanks in advance,
> >
> > Debbie
>
>

DebbieB
Sat Mar 15 21:39:01 CDT 2008

I'll be sure to read the KB you sent .. Thanks

"Martin Blackstone" wrote:

> Can you resolve the machine name when connected via the VPN?
> Ping servername?
>
> You might also look at this:
> http://support.microsoft.com/kb/831051
>
>
>
> "Debbie B." <DebbieB@discussions.microsoft.com> wrote in message
> news:BAC38E3C-F394-48B5-B427-CEB4648B5741@microsoft.com...
> > My new Exchange 2007 environment works very well except for one thing.
> > The
> > user's cannot connect to their Outlook mailboxes via VPN. The message
> > they
> > receive is that they are unable to connect to the Exchange server.
> >
> > Any ideas? OWA works. Mail Flows internally and externally. This VPN
> > piece is the only part I cannot get to work, and I don't recall having to
> > do
> > anything special in a 2003 setup.
> >
> > Thanks in advance,
> >
> > Debbie
>
>

Martin
Sat Mar 15 21:54:55 CDT 2008

That is strange. Sounds like a network / routing issue rather than an
Exchange one.
The fact that you cannot even ping by IP says a lot.


"Debbie B." <DebbieB@discussions.microsoft.com> wrote in message
news:50631648-EA44-4104-A968-210ED5B8583C@microsoft.com...
> That's the weird part. When I am connected via vpn in to Company A (the
> company that we just put the Exchange Server in for) I cannot ping that
> server by either ip address or by server name.
>
> But... when I am connected to Company A's VPN AND Company B's VPN (company
> B
> being my consulting company), I can resolve the IP address.
>
> Is that screwed up or what?
>
> "Martin Blackstone" wrote:
>
>> Can you resolve the machine name when connected via the VPN?
>> Ping servername?
>>
>> You might also look at this:
>> http://support.microsoft.com/kb/831051
>>
>>
>>
>> "Debbie B." <DebbieB@discussions.microsoft.com> wrote in message
>> news:BAC38E3C-F394-48B5-B427-CEB4648B5741@microsoft.com...
>> > My new Exchange 2007 environment works very well except for one thing.
>> > The
>> > user's cannot connect to their Outlook mailboxes via VPN. The message
>> > they
>> > receive is that they are unable to connect to the Exchange server.
>> >
>> > Any ideas? OWA works. Mail Flows internally and externally. This VPN
>> > piece is the only part I cannot get to work, and I don't recall having
>> > to
>> > do
>> > anything special in a 2003 setup.
>> >
>> > Thanks in advance,
>> >
>> > Debbie
>>
>>

Martin
Sat Mar 15 22:19:05 CDT 2008

Does their VPN have an access list or access rules that you may need to add
the IP of the Exchange server to?

"Debbie B." <DebbieB@discussions.microsoft.com> wrote in message
news:50631648-EA44-4104-A968-210ED5B8583C@microsoft.com...
> That's the weird part. When I am connected via vpn in to Company A (the
> company that we just put the Exchange Server in for) I cannot ping that
> server by either ip address or by server name.
>
> But... when I am connected to Company A's VPN AND Company B's VPN (company
> B
> being my consulting company), I can resolve the IP address.
>
> Is that screwed up or what?
>
> "Martin Blackstone" wrote:
>
>> Can you resolve the machine name when connected via the VPN?
>> Ping servername?
>>
>> You might also look at this:
>> http://support.microsoft.com/kb/831051
>>
>>
>>
>> "Debbie B." <DebbieB@discussions.microsoft.com> wrote in message
>> news:BAC38E3C-F394-48B5-B427-CEB4648B5741@microsoft.com...
>> > My new Exchange 2007 environment works very well except for one thing.
>> > The
>> > user's cannot connect to their Outlook mailboxes via VPN. The message
>> > they
>> > receive is that they are unable to connect to the Exchange server.
>> >
>> > Any ideas? OWA works. Mail Flows internally and externally. This VPN
>> > piece is the only part I cannot get to work, and I don't recall having
>> > to
>> > do
>> > anything special in a 2003 setup.
>> >
>> > Thanks in advance,
>> >
>> > Debbie
>>
>>

DebbieB
Sun Mar 16 07:42:01 CDT 2008

I sent some copies of my pings to my network administrator. Hopefully he can
see something that's going on.

"Martin Blackstone" wrote:

> Does their VPN have an access list or access rules that you may need to add
> the IP of the Exchange server to?
>
> "Debbie B." <DebbieB@discussions.microsoft.com> wrote in message
> news:50631648-EA44-4104-A968-210ED5B8583C@microsoft.com...
> > That's the weird part. When I am connected via vpn in to Company A (the
> > company that we just put the Exchange Server in for) I cannot ping that
> > server by either ip address or by server name.
> >
> > But... when I am connected to Company A's VPN AND Company B's VPN (company
> > B
> > being my consulting company), I can resolve the IP address.
> >
> > Is that screwed up or what?
> >
> > "Martin Blackstone" wrote:
> >
> >> Can you resolve the machine name when connected via the VPN?
> >> Ping servername?
> >>
> >> You might also look at this:
> >> http://support.microsoft.com/kb/831051
> >>
> >>
> >>
> >> "Debbie B." <DebbieB@discussions.microsoft.com> wrote in message
> >> news:BAC38E3C-F394-48B5-B427-CEB4648B5741@microsoft.com...
> >> > My new Exchange 2007 environment works very well except for one thing.
> >> > The
> >> > user's cannot connect to their Outlook mailboxes via VPN. The message
> >> > they
> >> > receive is that they are unable to connect to the Exchange server.
> >> >
> >> > Any ideas? OWA works. Mail Flows internally and externally. This VPN
> >> > piece is the only part I cannot get to work, and I don't recall having
> >> > to
> >> > do
> >> > anything special in a 2003 setup.
> >> >
> >> > Thanks in advance,
> >> >
> >> > Debbie
> >>
> >>
>
>