Messages stay in outbox on 1 client for too long - using WinXP Pro SP2

One of our clients is having delays in receiving and sending mail. When the
person sends a mail, the message seem to stay in the outbox for a long
while, however if they click on the 'outbox' the message goes and moves to
the sent items folder. It only appears to be one client and they are not
trying to send attachments etc. Also received messages seem to be delayed
also... and don't flag up in the inbox..however I got him to click the inbox
and the mail appeared. I have tried removing and re-creating the mail
profile on his PC (Windows XP Pro SP2) but the problem remains. Can anyone
recommend a solution?

He is well within the the 'limits' for his mailbox. No other clients are
exhibiting this behaviour.

Our setup: Exchange 2000 mailboxes and Outlook 2000 clients.

Oh I have just found a link that suggest SP2 could be causing the problem:

http://itinfo.mit.edu/article.php?id=7312

Can anyone comment on this?

Many thanks guys, Craig

Nicolas
Fri Mar 11 10:22:40 CST 2005

You're working in Enterprise mode? Not POP3?

In POP3, you can specify to connect each xx minutes to sent emails.

Else, I don't know... I have never see that.
You don't have any connection or route problem with this server? (if you try
a ping, ...)

Best regards.

--

Nicolas Buache
MCSE, MCSA, MCP, APS

There are no problems. There are only solutions.

Personal website:
http://www.myfirenet.com/~nbuache

Sign your emails with a personal key:
http://www.thawte.com/html/COMMUNITY/personal/index.html
Protect your web server with a SSL key:
https://www.t-refer.com/t-refer/CHNICOLA-1


"Craig Pilkington" <craig.pilkington@bidgroup.co.uk> wrote in message
news:ObEE6FjJFHA.3356@TK2MSFTNGP12.phx.gbl...
> One of our clients is having delays in receiving and sending mail. When
> the
> person sends a mail, the message seem to stay in the outbox for a long
> while, however if they click on the 'outbox' the message goes and moves to
> the sent items folder. It only appears to be one client and they are not
> trying to send attachments etc. Also received messages seem to be delayed
> also... and don't flag up in the inbox..however I got him to click the
> inbox
> and the mail appeared. I have tried removing and re-creating the mail
> profile on his PC (Windows XP Pro SP2) but the problem remains. Can
> anyone
> recommend a solution?
>
> He is well within the the 'limits' for his mailbox. No other clients are
> exhibiting this behaviour.
>
> Our setup: Exchange 2000 mailboxes and Outlook 2000 clients.
>
> Oh I have just found a link that suggest SP2 could be causing the problem:
>
> http://itinfo.mit.edu/article.php?id=7312
>
> Can anyone comment on this?
>
> Many thanks guys, Craig
>
>

Lanwench
Fri Mar 11 22:21:32 CST 2005

Craig Pilkington wrote:
> One of our clients is having delays in receiving and sending mail.
> When the person sends a mail, the message seem to stay in the outbox
> for a long while, however if they click on the 'outbox' the message
> goes and moves to the sent items folder. It only appears to be one
> client and they are not trying to send attachments etc. Also
> received messages seem to be delayed also... and don't flag up in the
> inbox..however I got him to click the inbox and the mail appeared. I
> have tried removing and re-creating the mail profile on his PC
> (Windows XP Pro SP2) but the problem remains. Can anyone recommend a
> solution?
>
> He is well within the the 'limits' for his mailbox. No other clients
> are exhibiting this behaviour.
>
> Our setup: Exchange 2000 mailboxes and Outlook 2000 clients.
>
> Oh I have just found a link that suggest SP2 could be causing the
> problem:
>
> http://itinfo.mit.edu/article.php?id=7312
>
> Can anyone comment on this?
>
> Many thanks guys, Craig

Try disabling the Windows firewall to check -if that works, there's your
culprit. You can reenable it and add outlook.exe as an exception.

PS: No need to crosspost to so many groups - usually a small handful, two or
three, suffices.