Help - email not being routed to correct (or any) mailbox

Hi all,

I'm currently attempting to set up our first Exchange 2003 server. Using
Windows Small Business Server 2003 and Exchange 2003 with all service packs
applied.

I have set up the mx records correctly, and when a user in Outlook connects
to exchange they are able to send email.

However, incoming email, whilst not bouncing, is not being received into the
users inbox / mailstore.

In "Active Directory Users and Computers", the user has E-mail addresses set
up which match the email address of the domain and the email address sent to
by the third party.

I'm aware that this issue could be difficult to debug - is there a logfile
or message store browser that I can use (other than OWA or Outlook 2003) to
test to see where this email is being delivered to?

Many thanks in advance.

Mike

Leif
Fri Jun 09 14:08:32 CDT 2006

Hi,

You are sure that incoming mails are received?

You have configured everything as explained here:
http://www.msexchange.org/pages/article.asp?id=59

Enable SMTP logging on the SMTP virtuel server and see if this helps.

Leif

"Mike" <none> wrote in message news:uws5WW7iGHA.1208@TK2MSFTNGP02.phx.gbl...
> Hi all,
>
> I'm currently attempting to set up our first Exchange 2003 server. Using
> Windows Small Business Server 2003 and Exchange 2003 with all service
> packs applied.
>
> I have set up the mx records correctly, and when a user in Outlook
> connects to exchange they are able to send email.
>
> However, incoming email, whilst not bouncing, is not being received into
> the users inbox / mailstore.
>
> In "Active Directory Users and Computers", the user has E-mail addresses
> set up which match the email address of the domain and the email address
> sent to by the third party.
>
> I'm aware that this issue could be difficult to debug - is there a logfile
> or message store browser that I can use (other than OWA or Outlook 2003)
> to test to see where this email is being delivered to?
>
> Many thanks in advance.
>
> Mike
>
>
>

Mike
Fri Jun 09 16:29:12 CDT 2006

"Leif Pedersen [MVP]" <Leif.pedersenNO-SPAM@get2net.dk> wrote in message
> Hi,
>
> You are sure that incoming mails are received?

Fairly sure. The MX record was originally incorrect, and now it has been
fixed no errors are being reported by the sending server.

> You have configured everything as explained here:
> http://www.msexchange.org/pages/article.asp?id=59
>
> Enable SMTP logging on the SMTP virtuel server and see if this helps.

Thanks. Done that, now for a test inbound email (from gmail.com) with all
logging fields set -- the log shows:

#Fields: date time c-ip cs-username s-sitename s-computername s-ip s-port
cs-method cs-uri-stem cs-uri-query sc-status sc-win32-status sc-bytes
cs-bytes time-taken cs-version cs-host cs(User-Agent) cs(Cookie) cs(Referer)
2006-06-09 21:26:45 64.233.166.176 py-out-1112.google.com SMTPSVC1 SQUID
10.0.0.102 0 EHLO - +py-out-1112.google.com 250 0 320 27 0 SMTP - - - -
2006-06-09 21:26:45 64.233.166.176 py-out-1112.google.com SMTPSVC1 SQUID
10.0.0.102 0 MAIL - +FROM:<liddlefeesh@gmail.com> 454 0 74 33 0 SMTP - - - -
2006-06-09 21:26:45 64.233.166.176 py-out-1112.google.com SMTPSVC1 SQUID
10.0.0.102 0 QUIT - py-out-1112.google.com 240 234 74 33 0 SMTP - - - -

Any ideas where the test mail might be?

Thanks,

Mike

Mike
Fri Jun 09 18:34:49 CDT 2006

Fixed the problem. Within the SMTP virtual server settings I set the server
"Advanced Delivery" "Fully-qualified domain name:" to the actual domain name
of the server (as per mx record) rather than the domain name of the email.