Exchange 2003 Web Outlook

When users log in to web outlook there is an option
for "Premium" or "Basic" login. The "Basic" login works
fine and all user mail, contacts etc is there. When the
same users log in using the default "Premium" login
nothing is there, no mail or contacts! Any ideas? The
clients are all running the latest I.E.

Mark
Mon Jan 19 12:29:34 CST 2004

"dave f" <anonymous@discussions.microsoft.com> wrote:

>When users log in to web outlook there is an option
>for "Premium" or "Basic" login. The "Basic" login works
>fine and all user mail, contacts etc is there. When the
>same users log in using the default "Premium" login
>nothing is there, no mail or contacts! Any ideas? The
>clients are all running the latest I.E.

Anything switched off or disabled?


Mark Arnold MCSA MCSE+M MVP, mark@mvps.org
FAQ: http://www.swinc.com/resource/exchange.htm &
http:http://www.swinc.com/resource/e2kfaq.htm

Darin
Mon Jan 19 14:14:27 CST 2004

I too am having a similar issue with premium access.. my
users can see it, but can do nothing and it appears to be
stuck on loading. This is a fresh install and nothing is
disabled.

>-----Original Message-----
>"dave f" <anonymous@discussions.microsoft.com> wrote:
>
>>When users log in to web outlook there is an option
>>for "Premium" or "Basic" login. The "Basic" login
works
>>fine and all user mail, contacts etc is there. When the
>>same users log in using the default "Premium" login
>>nothing is there, no mail or contacts! Any ideas? The
>>clients are all running the latest I.E.
>
>Anything switched off or disabled?
>
>
>Mark Arnold MCSA MCSE+M MVP, mark@mvps.org
>FAQ: http://www.swinc.com/resource/exchange.htm &
>http:http://www.swinc.com/resource/e2kfaq.htm
>.
>

Chris
Mon Jan 19 14:20:27 CST 2004

Dave, when you load the screen does it look like only the
buttons have loaded and nothing else?

Chris


>-----Original Message-----
>When users log in to web outlook there is an option
>for "Premium" or "Basic" login. The "Basic" login works
>fine and all user mail, contacts etc is there. When the
>same users log in using the default "Premium" login
>nothing is there, no mail or contacts! Any ideas? The
>clients are all running the latest I.E.
>.
>

Chris
Mon Jan 19 14:39:58 CST 2004

I found a solution for my problem. The page was only
loading a portion of the information. Microsoft Knowledge
Base Article - 831464 FIX: IIS 6.0 Compression Corruption
Causes Access Violations. This kb article suggests an
install of a file linked on the page. I wasn't quite sure
if this was the problem, at the bottom they also posted a
work around.

Locate the %windir%IIS Temporary Compressed Files - delete
the temporary cached copy of the site.

It worked for me, good luck
Chris


>-----Original Message-----
>When users log in to web outlook there is an option
>for "Premium" or "Basic" login. The "Basic" login works
>fine and all user mail, contacts etc is there. When the
>same users log in using the default "Premium" login
>nothing is there, no mail or contacts! Any ideas? The
>clients are all running the latest I.E.
>.
>

anonymous
Tue Jan 20 05:48:29 CST 2004

Yes only the button and shell of what is suppose to be
there comes up.


>-----Original Message-----
>Dave, when you load the screen does it look like only the
>buttons have loaded and nothing else?
>
>Chris
>
>
>>-----Original Message-----
>>When users log in to web outlook there is an option
>>for "Premium" or "Basic" login. The "Basic" login
works
>>fine and all user mail, contacts etc is there. When the
>>same users log in using the default "Premium" login
>>nothing is there, no mail or contacts! Any ideas? The
>>clients are all running the latest I.E.
>>.
>>
>.
>

anonymous
Tue Jan 20 05:50:14 CST 2004

I already have the patch applied (831464) and there is
nothing in the temp IIS directory...any other ideas
>-----Original Message-----
>I found a solution for my problem. The page was only
>loading a portion of the information. Microsoft
Knowledge
>Base Article - 831464 FIX: IIS 6.0 Compression Corruption
>Causes Access Violations. This kb article suggests an
>install of a file linked on the page. I wasn't quite
sure
>if this was the problem, at the bottom they also posted a
>work around.
>
>Locate the %windir%IIS Temporary Compressed Files -
delete
>the temporary cached copy of the site.
>
>It worked for me, good luck
>Chris
>
>
>>-----Original Message-----
>>When users log in to web outlook there is an option
>>for "Premium" or "Basic" login. The "Basic" login
works
>>fine and all user mail, contacts etc is there. When the
>>same users log in using the default "Premium" login
>>nothing is there, no mail or contacts! Any ideas? The
>>clients are all running the latest I.E.
>>.
>>
>.
>

Don
Wed Jan 21 10:56:16 CST 2004

I had a similar problem with the Symantec Mail Security
Web Interface. I had to enable the "allow" permission for
ASP pages under Web Service Extensions in IIS. Hope this
helps.

>-----Original Message-----
>I too am having a similar issue with premium access.. my
>users can see it, but can do nothing and it appears to be
>stuck on loading. This is a fresh install and nothing is
>disabled.
>
>>-----Original Message-----
>>"dave f" <anonymous@discussions.microsoft.com> wrote:
>>
>>>When users log in to web outlook there is an option
>>>for "Premium" or "Basic" login. The "Basic" login
>works
>>>fine and all user mail, contacts etc is there. When
the
>>>same users log in using the default "Premium" login
>>>nothing is there, no mail or contacts! Any ideas? The
>>>clients are all running the latest I.E.
>>
>>Anything switched off or disabled?
>>
>>
>>Mark Arnold MCSA MCSE+M MVP, mark@mvps.org
>>FAQ: http://www.swinc.com/resource/exchange.htm &
>>http:http://www.swinc.com/resource/e2kfaq.htm
>>.
>>
>.
>